Wed.Mar 13, 2024

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The Mille Club: Why the voice channel is always critical

eHotelier

Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.

Book 278
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Melbourne to welcome speakeasy Mill Place Merchants

Hospitality Magazine

Slated to open in late-April, Mill Place Merchants will be Melbourne’s latest watering hole taking inspiration from classic speakeasies. Mill Place Merchants will be located in a heritage-listed 19th century building, which formerly hosted the Flemington Meat Preserving Company and the city’s last flour mill. The speakeasy is the work of Director Paawan Engineer (Cuff Melbourne, Rosewood Hotel Group, Hyatt International) who says the venue will be a showcase of old-school hospitality

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How to create a pre-arrival plan that drives engagement with your guests

eHotelier

In the fast-paced world of hospitality, hotels are constantly seeking ways to enhance guest experiences. One crucial aspect that often gets overlooked is the pre-arrival phase.

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3-day Bartenders’ Weekender hits Brisbane in June

Hospitality Magazine

Bartenders and bar operators and owners from across Australia are invited to share knowledge and experience at the inaugural Bartenders’ Weekender, which is taking place in Brisbane in June. The brainchild of industry experts Penny Sippe and Sam Bygrave the Bartenders’ Weekender is a three-day bar show, centred around bars and bartending and aimed at helping to drive Brisbane’s bar scene to the next level.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Reskilling, Retention and Robotics: Creative Solutions to the Restaurant Labor Shortage

Modern Restaurant Management

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics.

Training 196

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How To Sync Airbnb Calendar With Booking.com

Soft Inn

As a hotelier, ensuring a seamless guest experience is essential for maximizing revenue. However, managing bookings across platforms like Airbnb and Booking.com can pose challenges, including double bookings and overbooking. Syncing your Booking.com and Airbnb calendars resolves these issues.

Book 147
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Chas Henry leading its development, acquisitions effort at Meyer Jabara Hotels

eHotelier

Meyer Jabara Hotels is on a mission. Recently, the owner/operator of 31 hotels hired an investment expert to source acquisition opportunities, equity investors, and debt financing.

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Surprise audits target Perth cheap eats venues

Hospitality Magazine

20 businesses in northern Perth will receive unannounced inspections from the Fair Work Ombudsman this week. Eateries in the suburbs of Wanneroo and Joondalup will be visited by Fair Work Inspectors, who will be checking if workers are receiving the right pay and entitlements. The businesses were selected according to the following criteria: having a history of non-compliance, employee tip-offs, and the employment of vulnerable workers such as visa holders and young people.

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Expedia Group announces new Australian partners in response to growing travel demand

eHotelier

Expedia Group continues to power travel for everyone, everywhere by broadening its global reach through a series of new and expanded partnerships underpinned by one of the world’s best in travel technology and supply.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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What Women Want: A Place to Watch the Game

EATER

A Bar of Their Own opened in Minneapolis March 1. Sports bars that center women’s sports are opening across the country — and doing big business “I was sick of always feeling like an afterthought in fandom when it came to public spaces to view sports,” says Jillian Hiscock, the owner of A Bar of Their Own, a sports bar focused on women’s sports which opened in Minneapolis March 1.

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Marriott International signs agreement to bring JW Marriott to Greece with Vasilakis SA

eHotelier

Marriott International, Inc. announced it has signed an agreement in collaboration with Vasilakis SA to bring the JW Marriott brand to Greece. Anticipated to open in 2025, JW Marriott Crete Resort & Spa will span 100 acres of coastal beauty and will be a haven for travelers who seek a luxury escape paired with exceptional service and holistic well-being experiences.

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Neighbourhood wine bar Wally’s to open in Albert Park

Hospitality Magazine

Albert Park Village in inner Melbourne is set to welcome new neighbourhood wine bar Wally’s next month. Wally’s is the work and long-time dream of Owner Baxter Pickard, who is also behind online wine shop Grapeful. As expected, Wally’s will host a wide-range of local and international wine producers across its offering, with a focus on organic, biodynamic, and artisanal labels.

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Choice Hotels provides update on exchange offer and proposal to acquire Wyndham Hotels & Resorts

eHotelier

Choice Hotels International, Inc. today announced the expiration of the exchange offer to acquire all of the issued and outstanding shares of Wyndham Hotels & Resorts, Inc. The Company is also withdrawing its nomination of the highly qualified, independent director candidates for election at Wyndham's 2024 Annual Meeting of Stockholders.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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IHG Forms Agreement With EnviroSpark for EV Chargers at Canadian and U.S. Hotels

Lodging Magazine

ATLANTA—IHG Hotels & Resorts announced an agreement with EnviroSpark to make electric vehicle chargers (EVCs) available to all IHG-branded hotels across the United States and Canada. IHG hotels can now partner with EnviroSpark on EVCs depending on their individual needs and requirements. This agreement will further expand on IHG’s 1,100 hotels globally with EVCs, and meet the growing customer demand for EV charging on the road while supporting a shift to a low-carbon economy.

Magazine 119
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Omni La Costa Resort & Spa unveils sweeping refresh of meeting spaces, other amenities

eHotelier

Omni La Costa Resort & Spa, will soon unveil sweeping renovations designed to encapsulate the heart of the La Costa Lifestyle. Inspired by classic Spanish-style architecture, this highly anticipated redesign will transform the resort’s 400 unspoiled acres into a pinnacle of luxury and fresh, quiet elegance.

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AHLA Foundation: Hotel Industry Jobs Projected to Outpace Market Job Growth

Lodging Magazine

WASHINGTON—Recent research commissioned by AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), projects robust demand for hotel industry jobs over the next five years, outpacing overall market job growth. The AHLA Foundation asked Lightcast for data on demographic and growth trends that would identify and map career pathways in the hotel and lodging industry.

Marketing 111
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Mike Fulkerson appointed Chief Marketing Officer at Seabourn

eHotelier

Seabourn, has named Mike Fulkerson its new vice president and chief marketing officer. In this role, he will oversee overall marketing strategy, brand management and performance, and public relations and communications. Fulkerson brings more than 20 years of hospitality, wellness, and consumer marketing experience. He will report to Natalya Leahy, president of Seabourn.

Marketing 130
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hovr Releases First Annual 2024 State of Travel and Hospitality Buyer’s Journey

Hospitality Net

Officials of Hovr, an online quality content provider that encourages greater guest engagement, today released the first annual “2024 State of Travel and Hospitality Buyer’s Journey.” The in-depth report examines seven trends impacting travel purchasing decisions in 2024, as well as ways to further engage guests to increase the likelihood of bookings.

Book 109
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Almost 70% of hoteliers considering quitting due to stress

Hotel Owner

Nearly 70% of hoteliers in the UK are considering quitting the industry as a result of stress according to a survey from Profitroom. In a survey of 1000 general managers 72% of hoteliers describe their stress levels as “high” during peak Christmas and summer periods. Adapting to the dynamic market and latest technological advancements also cause stress for more than 50% of the hoteliers surveyed.

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Marriott and Vasilakis SA Partner on a 160-Key JWMarriott in Crete, Greece

Hospitality Net

Marriott International, Inc. announced it has signed an agreement in collaboration with Vasilakis SA to bring the JW Marriott brand to Greece. Anticipated to open in 2025, JW Marriott Crete Resort & Spa will span 100 acres of coastal beauty and will be a haven for travelers who seek a luxury escape paired with exceptional service and holistic well-being experiences.

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Low season, high income: maximising returns during quiet periods

Hotel Owner

The start of the year can be slow; the weather’s gloomy, customer funds are tight after Christmas, and we’re all saving for summer holidays. And because people aren’t going out so much, venues sit empty most of the time, so you’re missing the atmosphere – it’s a vicious cycle. For hotel and venue owners, it’s time to get creative. Whether it’s running promotions, theme nights or off-peak pricing, there are plenty of simple solutions to bring in new customers.

Events 98
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Unveiling Success: Revinate’s 2024 Hospitality Benchmark Report

Hospitality Net

Rhocelli Wright, Customer Success Manager at Revinate, introduces the 2024 Hospitality Benchmark Report, a cornerstone for hoteliers navigating the industry’s complexities.

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How can hotels maximise direct bookings?

Hotel Owner

The primary goal for any business striving for consistent revenue is to boost sales. To enhance profitability and cultivate positive guest relationships in your hotel, it’s crucial to recognise the advantages of securing direct bookings. While there are numerous benefits to increasing the share of direct bookings, the most significant is likely the improved profit margin.

Book 98
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IHG’s Atwell Suites continues to grow with Austin Airport opening

Hospitality Net

Atwell Suites - part of IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies - today announced the opening of its first Texas property in Austin. Atwell Suites Austin Airport marks the third U.S. open property for the brand, following debuts in Miami and Denver.

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How to Handle an Eclectic Inventory and Complex Revenue Mix (Case Study)

Revenue Hub

Switzerland’s diverse Tailormade Hotels group consists of 13 properties scattered throughout the alpine country (and one in Cape Verde). With an eclectic inventory – from rooms to beds to apartments – and a broad range of customer types, the hotel group needed revenue management technology that could handle a complex revenue mix. NB: This is an article from Flyr for Hospitality , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date We spoke with Revenue

Pricing 97
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.