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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

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Do Hotel Leaders Understand Difference Between Hospitality and Guest Service?

Revenue Hub

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Dictionary definitions of the word “hospitality” generally include some version of receiving guests in a way that is warm, generous, and friendly.

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5G-Powered Hospitality Industry: A New Era in Guest Services

eZee Absolute

5G enables guests to stream high-definition videos, music, and more without interruptions. Imagine your guests being able to watch their favorite shows or movies in crystal clear quality, right from their hotel room. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

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Guide To Enhance Guest Experience at Your Hotel

Hotelogix

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.

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Democratizing Data is First Step to Successful Revenue Performance

Revenue Hub

So, there’s definitely no shortage of data. Here are just a few benefits: Empowered Staff A deeper understanding of guest preferences and behaviors, derived from comprehensive data access, allows hotel staff to curate personalized services. quintillion bytes of data are generated every single day.

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Thoughtful Thursday: Market Insights by Booking.com

STAAH

This knowledge enables accommodation providers to personalize their communication, marketing messages, and services to accommodate the specific needs and expectations of guests from different countries. How to view Market Insights in STAAH MAX?

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Some Upsell Revenue is Better Than Others

Revenue Hub

Since these room attributes are, by definition, room product, ABS upsells are basically pure profit and pure NOI (net operating income). With an ABS for upselling solution, hotels can identify the attributes of specific rooms, and then the system will automatically price the features based on demand in an upselling interface.