7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion.

Back Office Operations 160

Back Office Operations Front of House Customer Service Scheduling 160

7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Builds greater autonomy by giving employees control over their own schedules. Opening a platform for employee recognition, a big-ticket item when it comes to securing employee loyalty.

Communication 195

Communication Front of House Information Customer Service 195

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Schedule with empathy. Back-of-House and Front-of-House are an even split. Front of House Positions: 41% turnover rate. Schedule with empathy.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. During onboarding, explain how performance reviews work, why they’re important, when staff can expect them, and how they are scheduled.

Download 148

Download Scheduling Communication Accounting 148

Restaurant Engine

FEBRUARY 24, 2021

Poached offers a full setup for hiring managers and restaurant owners/managers to review resumes, message candidates, and even schedule interviews. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. All the tools you need are in one place.

Server 64

Server Customer Service Training POS Systems 64

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Restaurant Engine

AUGUST 25, 2021

In addition, you can also manage delivery and pickup orders which ensures you’re meeting the needs of your customers. Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management.

Scheduling 59

Scheduling Pricing POS Systems Definition 59

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

DECEMBER 21, 2022

We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing We’ll also see restaurants increasing their usage of automation to improve labor efficiency and the employee experience.

POS Systems 195

POS Systems Pricing Front of House Marketing 195

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. A manager that is skilled in numbers and analytics may not be the right person to hire for service positions. Someone applying for an hourly front-of-house position in a fast-casual restaurant will not find this quality appealing.

Front of House 160

Front of House Customer Service Scheduling Service Management 160

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. Servers at traditional full-service restaurants rely on tips more than any other restaurant concept.

Server 146

Server Back of House POS Systems Customer Service 146

Lithos POS

OCTOBER 20, 2022

The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. Otherwise, it takes a long time to receive and serve the food order and it creates a negative experience for the customer.

Front of House 40

Front of House Back of House Server Blog 40

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. If a restaurant is short-staffed, there is a good chance that the services provided are not optimum. Try pairing a member from your restaurant’s kitchen staff with a front-of-house member.

Server 52

Server Front of House Training Scheduling 52

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Beverage Costs: The costs associated with alcoholic and non-alcoholic beverages served in your restaurant.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles.

Server 144

Server Training Front of House Back of House 144

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money. Table of Contents. Keeping in sync.

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Your staff scheduling tool will let you see who is coming in late or leaving early, who has skipped shifts, who has requested the most number of days off, etc. Second, track employee attendance.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

Modern Restaurant Management

JANUARY 8, 2024

. – Lars Kristiansen , VP Food and Beverage of Oasis Marinas Next year, although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. – Matt Luckey, opsi co-founder A destination rich with diverse culinary encounters brings many dining trends.

Pricing 214

Pricing Catering Training Marketing 214

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Host A host is typically the first person patrons encounter when they walk into a restaurant.

Front of House 52

Front of House Server Back of House Training 52

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “Use good scheduling systems that don't require employees to come into work to look at the schedule,” he said.

Scheduling 220

Scheduling Training Server Pricing 220

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Get Staff Buy-in On Scheduling. 56% of the restaurant employees we surveyed said that more flexibility in their scheduling would make them happier on the job.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.

Marketing 126

Marketing Training Maintenance Pricing 126

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Budgeting 52

Budgeting Customer Service Communication Training 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. How to create a payroll schedule. How to create a payroll payment schedule ?? A two-week pay cycle , resulting in a bi-weekly pay schedule. How to solve payroll tax issues.

Scheduling 148

Scheduling Server Information Accounting 148

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Employers need to track hours, calculate wages, manage shift schedules , and maintain employee records. A two-week pay cycle , resulting in a bi-weekly pay schedule. And if you don't.

Scheduling 78

Scheduling Document Information Server 78

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Store schedules and labor management. In the front of house, we are seeing more kiosk adoption. Integration with third party aggregators. Reduce theft.

Catering 214

Catering Marketing Customer Service Front of House 214

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The This means there is a large, untapped potential to recover food waste generated by diners through front-of-house composting programs that collect food scraps from customers." percent at hotels.

Events 128

Events Pricing Marketing Cost Reduction 128

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

Catering 142

Catering Marketing Communication Events 142

Modern Restaurant Management

AUGUST 11, 2021

. “Starting from the bottom and having worked my way to the top, I have come to understand every facet of the industry and have learned that customer satisfaction always comes first. Operating a stand in a food hall, for instance, would eliminate the need for a dining area, front-of-house staff, fountain machines and more.

Marketing 179

Marketing Events Training Front of House 179