7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. Not sure if something got done earlier in the week?

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Synergy Suite

DECEMBER 22, 2022

While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. . However, the most common negative results include: Poor Customer Service. Documented. Guest and Customer Service Principles.

Training 52

Training Document Information Server 52

Synergy Suite

JANUARY 12, 2023

Role-playing exercises: These involve having employees practice their customer service skills by pretending to be a customer or server in a simulated restaurant setting. Checklists are also a great way to organize microlearning methods, or as a quick-reference resource when on-the-job training.

Training 52

Training Information Scheduling Definition 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. A simple, modern resume template design.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. Not sure if something got done earlier in the week?

POS Systems 78

POS Systems Scheduling Reservations Communication 78

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Employee income is better documented, allowing them to qualify more easily for loans. For hourly roles like servers , multiple hourly rates by hours worked during the pay period.

Scheduling 78

Scheduling Document Information Server 78

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. For hourly roles like servers, multiple hourly rates by hours worked during the pay period. Let’s revisit our server, Max. times their normal hourly pay. times their normal hourly pay.

Scheduling 148

Scheduling Server Information Accounting 148

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Recipe Documentation: Create standardized recipes with precise measurements and preparation instructions to ensure consistent portion sizes.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service. This ensures optimal table utilization and reduces customer wait times.

POS Systems 52

POS Systems Training Budgeting Reservations 52

SiteMinder

MARCH 16, 2023

That’s very useful for you to know and will help you improve both customer service and hotel marketing, tailoring your campaigns to attract the most motivated guests to your hotel brand. Simpler administration of rewards Guest loyalty programs work and you could be leaving a lot of money on the table if you’re not using them.

Reservations 52

Reservations Book Server Information 52