Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Fewer still think it's okay for businesses to fully automate store security.

Customer Service 186

Customer Service Front of House Server Pricing 186

Revfine

NOVEMBER 28, 2023

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area.

Communication 52

Communication 52

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel.

Marketing 91

Marketing Communication Guest Services Strategic Planning 91

Revenue Hub

MAY 23, 2023

NB: This is an article from Cendyn , one of our Expert Partners But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel.

Communication 68

Communication Customer Service Blog Book 68

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

Customer Service 87

Customer Service Guest Satisfaction Communication Article 87

Larry Mogelonsky

MARCH 14, 2024

One counterintuitive observation of recent is that, even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests. Namely, luxury guests may be price inelastic but they are entirely experience elastic.

Reservations 100

Reservations Book Information Document 100

Hospitality Net

DECEMBER 5, 2023

This case study explores the success Kora Living had implementing HiJiffy’s Guest Communications Hub across their entire guest journey, from pre-booking to arrival and all the way to departure.

Communication 52

Communication Book 52

Modern Restaurant Management

JUNE 8, 2021

In fact, use of AI in the food and beverage market reached $3 billion in 2020 and is on pace to reach nearly $30 billion by 2026, according to Mordor Intelligence. AI is being used by restaurants to cut costs, improve guest experience and user interfaces, and increase overall efficiency. How AI Can Advance Inclusivity.

Marketing 224

Marketing Communication 224

Revenue Hub

SEPTEMBER 14, 2023

NB: This is an article from Atomize , one of our Expert Partners You simply can’t escape the ongoing talk about AI and ChatGPT. And they’ve already begun to transform many areas of the hotel and travel industry -from guest communication to marketing and revenue management. What is AI? And there’s a good reason for it.

Information 89

Information Pricing Communication Article 89

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes.

Communication 208

Communication Front of House Server Information 208

Revenue Hub

NOVEMBER 23, 2022

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. What is conversational AI? The benefits of call centers with AI integrations.

Reservations 93

Reservations Book Training Housekeeping 93

Modern Restaurant Management

SEPTEMBER 14, 2022

AI-based robots cook your food and deliver meals on time without missing a beat. Although such a development is possible a decade ahead of us, we continue to see the rise of AI in restaurants for some level of cooking. What are AI and ML? AI and ML are buzzwords and often sound out of reach of an average restaurateur.

Back of House 211

Back of House POS Systems Training Front of House 211

Revenue Hub

FEBRUARY 5, 2024

Hotels hewing to the latest website design trends can deliver an excellent customer experience that converts casual browsers into paying guests. Web design trends give hoteliers new tools to highlight property features and set guests’ expectations. Be sure to follow these hotel website design trends in 2024: 1.

Customer Service 90

Customer Service Book Article Communication 90

Metasphere

JULY 27, 2023

At the core of thriving hotel operations, , Customer Relationship Management (CRM) forms the foundation for building meaningful connections with guests and loyalty members. This blog explores the latest developments in CRM, specifically focusing on AI-powered email marketing, data segmentation, WhatsApp messaging, and personalization.

Guest Satisfaction 52

Guest Satisfaction Communication Blog Marketing 52

Revenue Hub

OCTOBER 27, 2023

NB: This is an article from innQuest Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

Reservations 99

Reservations Article Blog Information 99

Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly.

Communication 89

Communication Concierge Article Information 89

Modern Restaurant Management

JULY 5, 2023

Virtual hospitality is also setting a new standard for guest experiences and offers many benefits to restaurants, including personalized and tailored experiences, operational optimization and cost reduction. Every new way of interacting with a guest is an opportunity to increase frequency and average order value.

Cost Reduction 180

Cost Reduction POS Systems Information Communication 180

Hotel Business

MAY 16, 2023

Hotels that were often considered simple getaway destinations for travelers have shifted to a hub of activities that rely heavily on technology to support hotel operations and the guest experience. Unified Communications – the new approach to bettering the customer experience Unified Communications, or UC, isn’t just about telephony anymore.

Communication 59

Communication Reservations Back of House Book 59

Revenue Hub

DECEMBER 1, 2023

Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? Hotel Business reports that over 60% of hotel guests are more likely to book additional services when presented with attribute-based pricing.

Pricing 93

Pricing Guest Satisfaction Presentation Article 93

Revenue Hub

JANUARY 16, 2023

At the end of 2022, ChatGPT , an AI-powered chatbot, was launched by OpenAI. If you’ve been on the internet since then, you’ll have seen that ChatGPT and generative AI are hot topics of discussion. Experts are predicting that the adoption of AI will be quicker than that of the internet. NB: This is an article from Hotelchamp.

Blog 73

Blog Information Training Customer Service 73

Metasphere

AUGUST 27, 2022

In this article, we'll take a closer look into the two most common types of chatbots for hotels: namely, rule-based and AI-powered chatbots. Rule-Based Versus AI-Based Chatbots– Which One Is Best? Rule-Based Versus AI-Based Chatbots– Which One Is Best? Rule-Based Versus AI-Based Chatbots– Which One Is Best?

Customer Service 52

Customer Service Communication Housekeeping Book 52

Revenue Hub

AUGUST 24, 2023

A hotel’s reputation is crucial to its success as it portrays the experience prospective guests can expect. This article not only examines the influence of the management response rate but also explains simple and time-saving methods to leverage guest reviews for revenue growth. Effective reputation management builds trust.

Article 83

Article Pricing Housekeeping Book 83

SiteMinder

NOVEMBER 22, 2023

A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. What is a hotel robot? How things have changed.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Revenue Hub

NOVEMBER 23, 2023

The problem is not new: nothing annoys hotel guests more than having to wait at reception. So, how do you clear the endless queues at your hotel reception and make sure your guests leave with a smile? All you need to do is to send an online pre-registration form to your guests. Here are a few ideas. That’s understandable.

Concierge 72

Concierge Book Information Article 72

Boutique Hotel News

DECEMBER 20, 2022

This means that during periods of high consumer price growth, hotels have been able to raise room rates and pass on these rising costs to guests. Through corresponding QR code access, guests can scan and purchase items found on-property to be delivered to their personal home address. Hotel e-tail. percentage points.

Concierge 312

Concierge Book Marketing Information 312

Metasphere

AUGUST 7, 2022

And one change that is coming rapidly is the way we interact with guests. AI-Powered Hotel Chatbots Chatbot technology is revolutionizing the hospitality industry by relieving staff of mundane, repetitive, and time-consuming questions. and natural) to the conversation. and natural) to the conversation.

Housekeeping 52

Housekeeping Communication Reservations Article 52

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. What is travel technology?

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

MAY 15, 2023

Setbacks Everything A Hotelier Must Know About ChatGPT ChatGPT, or Generative Pre-trained Transformers, is basically an AI-based chatbot that uses its natural language processing feature to create human-like conversations. ChatGPT is one of the most popular topics around the world currently.

Customer Service 52

Customer Service Blog Training Reservations 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

POS Systems 198

POS Systems Pricing Front of House Marketing 198

STAAH

MAY 9, 2023

This article will explore some of the latest hospitality trends in the hospitality that hoteliers should pay attention to in order to optimize their operations and attract more guests. Guests now expect it and try to check while booking a hotel if it’s eco-friendly or not.

Travel and Tourism 79

Travel and Tourism Book Accounting Information 79

Revenue Hub

JULY 11, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners For today’s lodging properties, innovating through technology is key to balancing operational challenges, such as labor shortages, and meeting modern guest expectations, like contactless services. But where should properties invest?

Travel and Tourism 54

Travel and Tourism Pricing Book Article 54

Larry Mogelonsky

OCTOBER 16, 2023

But outside of the Information Technology (IT) department, it might not be readily understood just how central various systems and hardware have become, in addition to all the complex and meticulous details that must be considered to make it all work. The time is ripe for a sea of change to get caught up and realize a healthy return in the process.

Budgeting 100

Budgeting Information Procurement Demo 100

Boutique Hotel News

MARCH 6, 2023

She delivers brand strategy, marketing, sales and guest experience through a cohesive, creative and commercial approach. She has steered the group through the pandemic and provided rooms for quarantine guests and front line medical workers and refugees from Afghanistan and Ukraine.

Travel and Tourism 254

Travel and Tourism Marketing Catering Business Development 254

Modern Restaurant Management

AUGUST 22, 2023

While AI has potential benefits to numerous, critical industries, there’s a huge learning curve for the development of a true AI solution, and there are significant limitations to its effectiveness during this learning period. Based on all the buzz, it’s touted as AI-mazing for marketing.

Marketing 167

Marketing Communication Information Customer Service 167

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

Events 230

Events Sanitation Marketing Communication 230

Xotels

SEPTEMBER 22, 2022

Mapping your guest’s journey becomes, therefore, critical to success. In this article we will cover 15 best practices to create a solid marketing plan and strategy for your property: Guest experience is everything. Communication with the team & stakeholders. Guest experience is everything. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

Xotels

JULY 5, 2022

Experience & Personalization: Meeting the Needs of the Modern Guest. While image, offering comfort and nice hotel appointments is important, customers increasingly want a complete guest experience and personalization from their hotel. Article summary: Experience & Personalization. Hiring the Right Employees. Tech stack.

Travel and Tourism 52

Travel and Tourism Marketing Communication Blog 52