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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

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Strategies for Ancillary Revenue Success in Hotels

Revenue Hub

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. For instance, a friendly front desk agent can suggest a spa treatment upon arrival, or a restaurant server can recommend wine pairings during dinner.

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Strategies for Ancillary Revenue Success in Hotels

eZee Absolute

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. For instance, a friendly front desk agent can suggest a spa treatment upon arrival, or a restaurant server can recommend wine pairings during dinner.

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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Common interview questions and answers in the hotel industry

SiteMinder

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

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Customer service experience and how to excel in this key area

Les Roches

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.