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Exploring the world of guest services: from definitions to job descriptions

Les Roches

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

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Product vs service: unveiling key differences

Les Roches

Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context. Definition of service As above, it’s also important to have a clear unde­rstanding of what defines a service­. They lack physical substance.

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5G-Powered Hospitality Industry: A New Era in Guest Services

eZee Absolute

5G enables guests to stream high-definition videos, music, and more without interruptions. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. This means that streaming movies, video conferencing, and browsing the web, video calls are not just faster but seamless.

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What Travelers Want in F&B and US Foods Scholars

Modern Restaurant Management

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. The acquisition is expected to close during the fourth quarter of 2019.

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Hotel Self-Service Kiosk: Why Is It a Must-Have?

eZee Absolute

Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. Even if you have a dedicated concierge, a guest would want to check-in at the earliest. Kiosks can definitely help them achieve that. This means Kiosks save you from long waiting queues.

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. For a comprehensive understanding of the definition of hospitality management , read our full article.

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What is Hotel Management?

Xotels

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. For a comprehensive understanding of the definition of hospitality management , read our full article.