InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. In addition, you can maintain their loyalty by offering them discounts for future reservations.  This will help get a clear picture of the overbookings you can allow.

Book 148

Book Reservations Training Customer Service 148

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Many customers would be willing to pay more if an extra service enhanced or complemented their immediate stay. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

FEBRUARY 25, 2024

With an online booking plugin, you can stay in touch with your guests from start to finish, using personalised communications enabled via pre-stay emails, as well as post-stay emails and TripAdvisor review auto-triggers for completed stays. Automated guest notifications and communications. Optional extras and special offers.

Book 52

Book Reservations Pricing Communication 52

InnQuest

OCTOBER 5, 2022

Every hotel distribution strategy consists of multiple channels to pool travel and leisure customers, including Online Travel Agencies (OTAs), metasearch engines, and hotel websites. When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses. Why is it so popular?

Book 217

Book Pricing Reservations Information 217

SiteMinder

OCTOBER 11, 2022

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Management department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

JULY 11, 2022

Nowadays, most customers prefer to check out a hotel’s website before making a reservation. to engage the customers and boost sales. Introduce a Referral Program – Next, promoting your business through word-of-mouth marketing, especially by way of your satisfied customers can get you exceptional results!

Marketing 130

Marketing Travel and Tourism Definition Book 130

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

JULY 23, 2023

For hosts, an Airbnb listing is a powerful tool to attract potential guests, promote their hotel, and generate more reservations. Acceptable Content: Hosts must ensure that the content in their listings, including photos and descriptions, follows Airbnb’s content policy and community standards.

Book 52

Book Information Accounting Pricing 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Link technology enabling the iPad to communicate wirelessly to the BOHA! Olo Releases Serve.

Marketing 154

Marketing Information Scheduling Download 154