Hotelogix
JANUARY 31, 2024
Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It can also include your other services like taxis, gyms, spas, gift shops, etc.
Les Roches
FEBRUARY 13, 2024
Their responsibilities include organizing activities, social events, and announcements while coordinating with various department heads to ensure smooth operations on the cruise ship. Being a cruise director is more than just hosting special events and cocktail parties on board.
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Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Revenue Hub
JULY 24, 2023
Reputation : Make sure that seasonal closure is communicated effectively to potential customers. Hosting Events : Hotels can create demand by hosting events, conferences, or partnering with local businesses for special events. This can lead to positive reviews and repeat customers.
InnQuest
SEPTEMBER 13, 2022
The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.
Lithos POS
DECEMBER 19, 2023
It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.
Les Roches
APRIL 26, 2023
While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?
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