InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Revenue Hub

JUNE 7, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. Subscribe to our weekly newsletter and stay up to date To make this possible having a robust online booking system is really important to help you reach your revenue goals.

Book 81

Book Guest Satisfaction Pricing Reservations 81

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

InnQuest

OCTOBER 20, 2023

CRM software enables you to collect and analyze guest data, from their preferences to past stays. With this information at your fingertips, you can tailor your offerings to each guest’s individual preferences, leading to increased bookings and revenue. Here are some key metrics to consider: 1.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? Many hotel booking plugins help with: Easy mobile bookings.

Book 52

Book Reservations Pricing Communication 52

STAAH

JUNE 6, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings.

Book 72

Book Pricing Blog Guest Satisfaction 72

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Training Book 162

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

OCTOBER 25, 2023

Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

AUGUST 8, 2023

During peak seasons, when rooms are in high demand, higher rates can help control the rate of bookings, preventing overbooking scenarios. During the low-demand seasons, lower rates can attract a higher number of guests, ensuring that rooms are utilized effectively.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

NOVEMBER 9, 2023

Subscribe to our weekly newsletter and stay up to date Building a hotel tech stack that incorporates the best specialist solutions for your property is key to streamlining daily operations, boosting guest satisfaction, and future-proofing your business. Which channels bring in the most bookings? Through OTAs?

Guest Satisfaction 89

Guest Satisfaction Book Property Management Article 89

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community.

Communication 98

Communication Guest Satisfaction Book Marketing 98

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.  

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

STAAH

FEBRUARY 14, 2024

Among the notable players in this domain is STAAH, offering a CRS that goes beyond the conventional, providing a unified and simplified booking tool for hoteliers. STAAH CRS takes this functionality a step further by offering a user-friendly interface that empowers reservation agents to effortlessly manage bookings.

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

InnQuest

JUNE 2, 2023

Deliver Outstanding Guest Experiences: Furthermore, the overall guest experience is a fundamental aspect of hotel branding. Ensure that every touchpoint, right from booking to check-out, reflects your brand promise. Respond promptly to inquiries, comments and reviews, demonstrating your commitment to guest satisfaction.

Guest Satisfaction 131

Guest Satisfaction Blog Book Property Management 131

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotelogix

FEBRUARY 1, 2024

High-end hotel management software or hotel property management systems (Hotel PSM) have a hefty price tag. It has to be a cloud-based hotel management software. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  There's the issue of cost.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 101

Pricing Guest Satisfaction Article Book 101

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Demo Book 130

Hotel Business

APRIL 1, 2024

As more hotels deploy EV chargers and incorporate charging into their expanding portfolio of guest amenities, there are three ways in which property managers can leverage next-generation EV chargers to improve guest engagement, satisfaction and loyalty.

Accounting 75

Accounting Property Management Guest Satisfaction Download 75

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Read this blog to know how a cloud PMS can improve the guest experience by streamlining your hospitality processes.

Guest Satisfaction 140

Guest Satisfaction Information Server Blog 140

STAAH

JANUARY 2, 2024

As hoteliers, your commitment to guest experience, personalized service, and strategic pricing strategies have never been more critical. In this digital age, a robust online presence stands as the linchpin for driving bookings and attracting guests. Offering a seamless booking experience is key to driving bookings on your site.

Book 79

Book Guest Satisfaction Download Pricing 79

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

InnQuest

JULY 17, 2023

By providing exciting packages and discounts, you’ll entice guests to choose your hotel as their ultimate summer escape. Revamp Your Menu: A well-crafted menu can be a gateway to guest satisfaction. Book a demonstration of our award-winning hotel management software here.

Guest Satisfaction 130

Guest Satisfaction Catering Blog Marketing 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 23, 2023

Some key features of Cloudbeds include a channel manager, booking engine, and property management system. SiteMinder offers solutions to help hotels find the right guests, increase room revenue, boost guest satisfaction and spending, optimise efficiency, streamline payments, supercharge analysis, and more.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. For example, if you know a guest has checked in for a romantic getaway, you can offer them a discount package on spa treatments for couples. Inform your guests about unique deals by emailing guests about them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

OCTOBER 10, 2023

A TripAdvisor channel manager is a specialised tool aimed at empowering hoteliers to enhance their online visibility across TripAdvisor’s vast booking platform. Table of contents Reasons to use a TripAdvisor channel manager TripAdvisor presents a vast and purchase-ready audience to hotels like yours. And best of all?

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 77

Guest Satisfaction Demo Scheduling Accounting 77

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

NV Hotels

OCTOBER 3, 2023

Hilton decided to buy instead of build its next generation of property management software. Purchasing software keeps development headcount off the client’s books. The continued development of the software will remain in the forefront, avoiding any declines in performance or guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Property Management Training Information 52

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 84

Marketing Guest Satisfaction Property Management Article 84

Hotel Owner

OCTOBER 6, 2022

And the solution garnering the greatest consideration often is the property management system. In partnership with Starfleet Research, we’re releasing How Independent Hotels Book Better Performance : Technology’s Vital Role.

Guest Satisfaction 105

Guest Satisfaction Download Maintenance Information 105