Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Then this guide is all you need. 

Book 269

Book Budgeting Catering Strategic Planning 269

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 148

Demo Guest Services Guest Satisfaction Document 148

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common.

Reservations 100

Reservations Article Pricing Guest Satisfaction 100

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Mobile devices and guest experiences Mobile devices have become indispensable and the hotel industry has capitalized on this trend to enhance customer experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

Communication 59

Communication Information Presentation Front of House 59

SiteMinder

MAY 8, 2024

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 62

Marketing Travel and Tourism Book Communication 62

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 93

Marketing Book Travel and Tourism Communication 93

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. TripAdvisor notes consumers post 7,000 new contributions every hour , and that users read an average of nine reviews before deciding to book a stay.

Reservations 94

Reservations Pricing Guest Satisfaction Article 94

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. This personalized approach enhances the overall guest experience, increasing guest satisfaction and loyalty.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

MARCH 26, 2024

By leveraging data democratization, hotels can improve their customer satisfaction scores by 15%. Hotels that embrace data democratization see a 25% increase in direct bookings. Data democratization allows hotels to personalize guest experiences, leading to a 20% increase in repeat bookings.

Guest Satisfaction 62

Guest Satisfaction Procurement Information Article 62