Revenue Hub

JULY 24, 2023

Reputation : Make sure that seasonal closure is communicated effectively to potential customers. You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. Early Booking Incentives : Encourage guests to book their stays early by offering discounts.

Maintenance 81

Maintenance Travel and Tourism Special Events Guest Satisfaction 81

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent. Secondly, technology is designed to simplify and accelerate specific tasks.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

MAY 7, 2024

It’s about knowing what guests need, predicting bookings, and adjusting rates to make more revenue. Artificial Intelligence and Machine Learning : Imagine having a crystal ball that shows future booking trends. Modern revenue management tools can analyze guest profiles, past booking habits, and even social media preferences.

Pricing 52

Pricing Book Marketing Events 52

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. One example is when a front desk employee receives an inquiry for a hotel room that is fully booked; the employee will tell the guest that the hotel is fully booked and then do nothing else.

Book 77

Book Information Reservations Catering 77

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

JULY 12, 2022

Email marketing is one of the most viable and cost-effective ways for your hotel to reach guests and boost direct bookings. Requesting guests who book with you to opt-in. Personalising your emails will have a very positive result on engagement and your key conversion metrics, earning you more bookings and revenue in the long term.

Marketing 52

Marketing Blog Book Communication 52

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Reservations 78

Reservations Blog Marketing Events 78

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs. So, finding the right one may challenging.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

AUGUST 15, 2022

For instance, were you responsible for restaurant employee scheduling or managing a log book ? For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a special event? Smile and be personable. How to Answer.

Scheduling 158

Scheduling Communication Special Events Training 158

Les Roches

DECEMBER 30, 2023

Some key guest services prized by modern travelers include: Digital check-in and check-out: a streamlined check-in and check-out process using mobile apps and digital platforms that creates a fast, more convenient user experience Smart room technology : guests can control lighting, temperature and entertainment preferences through their smartphones (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. Some examples include: Reservation System Integration If you offer reservations, integrating a reservation system into your website allows customers to conveniently book a table online.

POS Systems 52

POS Systems Reservations Information Definition 52

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. The Manager's Book. Try 7shifts for Free.

Scheduling 148

Scheduling Communication Training Special Events 148

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 180

Marketing Information Communication Reservations 180

Modern Restaurant Management

FEBRUARY 10, 2023

Clickable phone numbers and email make it easier to convert a visit into an inquiry or a reservation booking. In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being.

Reservations 196

Reservations Information Events Catering 196

7 Shifts

JANUARY 31, 2023

Prepare special offers for people ordering online With this busy day, most people won’t even get the chance to book a table. Prepare special offers for people ordering online during this important holiday. Here are some ideas: Place a sign in the window of your restaurant that says “Our Valentine’s Day special is.”

Scheduling 78

Scheduling Events Book Special Events 78