Les Roches

AUGUST 1, 2024

Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. Their commitment to customer satisfaction and in-depth local knowledge creates memorable visits for tourists.

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Travel and Tourism Book Communication Reservations 52

Les Roches

AUGUST 23, 2024

Travel agent Assists clients with planning and booking vacations, including flights, accommodation and activities. Corporate travel manager Arranges efficient and cost-effective transport for business executives and employees. The average annual salary for a corporate travel manager is between $93,468 and $129,508.

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Travel and Tourism Event Coordination Blog Customer Service 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

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Guest Services Definition Customer Service Concierge 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

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Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 7, 2022

Whether you’re looking to kick-start your future or considering making a career switch, hospitality is a vibrant and interesting industry that contributes $3.41 Today, hospitality is a global industry and one of the world’s largest employers. Hospitality, however, shouldn’t be confused with customer service.

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Travel and Tourism Customer Service Hospitality Management Book 52

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

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Customer Service Training Hospitality Management Information 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

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Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

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SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

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Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

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Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

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Guest Services Concierge Definition Customer Service 95

Les Roches

JUNE 27, 2024

Gaining relevant education, certifications, and training Pursue relevant education and training programs, such as degrees or certifications in hospitality management, tourism, event planning, or marketing, to enhance your qualifications and industry knowledge.

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Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

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Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

JUNE 26, 2024

Let’s look at some of the most common available for aspiring hotel managers. Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 21, 2024

Finance managers have average salaries of $135,506 per year. monkeybusinessimages / iStock via Getty Images Marketing and sales manager Responsible for developing and implementing strategies to attract guests and maximize revenue, these experts can command a high hospitality management pay rate.

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Les Roches

JUNE 25, 2024

Negative reviews can mean establishments lose up to 22% of bookings. Popular review sites such as TripAdvisor, Yelp, Google and Facebook Reviews allow guests to share their experiences and opinions with a global audience, influencing the booking decisions of potential guests.

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Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

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Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Revenue Hub

JANUARY 11, 2024

Userguest’s dashboard goes a step further by providing valuable insights into each market’s booking behaviour. Customer-Journey-Focused Campaigns The desire for personalised travel experiences continues to grow, with customers expecting tailored services throughout their journey.

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Guest Satisfaction Pricing Guest Retention Marketing 95

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Reservations Training Housekeeping 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.

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Customer Service Definition Communication Events 52

Les Roches

MAY 22, 2023

Then, anytime a customer deals with the business, they’ll always have a positive experience. What is customer communication management (CCM)? Customer communications management software helps to facilitate this, streamline the communication process, increase efficiency and enhance the customer experience.

Communication 52

Communication Training Information Customer Service 52

Les Roches

JULY 11, 2023

Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Les Roches

JULY 3, 2024

The main reasons are: Specialized knowledge and expertise: a degree in hospitality management or a related field provides individuals with specific knowledge and expertise in areas like hotel operations, revenue management, guest relations and event planning.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 2, 2024

These agencies provide personalized travel services, including hotel bookings, transportation arrangements and itinerary planning to ensure guests have a seamless and enjoyable stay in the city. Unusual and unique hospitality roles in Dubai There are plenty of unique and unconventional roles in Dubai.

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Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

JULY 9, 2024

Travel agents primarily focus on booking and selling services such as flights, hotels, travel insurance and vacation packages directly to clients. Experiencing different facets of the industry from operational to customer service is crucial Specialize: choose an area such as eco-tourism, luxury travel or market analytics.

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Les Roches

JANUARY 25, 2024

Let’s look at the intriguing world of data analytics and it can be essential for any hospitality business. What is data analytics in the hospitality industry? In the fast-paced world of hospitality, every customer interaction, online review, or booking generates data.

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Competitive Analysis Information Pricing Marketing 52

Les Roches

JULY 11, 2023

The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the two. If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers.

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Special Events Customer Service Marketing Catering 40

Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. How to become a guest relations manager.

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Hospitality Management Guest Services Communication Concierge 52

Les Roches

SEPTEMBER 25, 2024

Build the skills you need for a rewarding hospitality career Gain experience, skills and knowledge to apply for roles in Abu Dhabi’s top hotels. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

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Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 14, 2024

Learn more about creating unforgettable hospitality experiences Hospitality Careers Exploring the world of guest services: from definitions to job descriptions Industry News What are good customer service skills? Industry News Customer service vs. customer support: what’s the difference?

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Guest Satisfaction Download Customer Service Information 52

Les Roches

AUGUST 12, 2022

The possibilities for exciting travel, professional growth and varied management opportunities make working in hotel management a flexible and enticing option. How to manage hotels effectively. How to manage hotels effectively. Customer service centric. What do you need to study to become a hotel manager?

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Communication Housekeeping Customer Service Training 52

Les Roches

JULY 1, 2024

They assist guests with various requests, such as making restaurant reservations, arranging transportation, booking sightseeing tours, and providing information about local attractions and activities. Concierge This is a vital role in enhancing the overall guest experience by providing personalized assistance and recommendations.

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Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

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Marketing Events Hospitality Management Information 98

Les Roches

MARCH 16, 2023

They may be looking to book a trip for a honeymoon, wedding, or special event. In contrast, a regular travel agent may work with clients looking to book a more affordable trip, such as a city break. Specializations Your chosen career path may see you specialize in a particular role, such as hospitality management.

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Travel and Tourism Training Catering Hospitality Management 52

Les Roches

JULY 8, 2024

If you are hoping was a career in hotel or hospitality management, then a great place to start is with a degree in this subject. You’ll need a blend of formal qualifications and practical experience to be effective in hospitality leadership.

Communication 52

Communication Workshop Training Hospitality Management 52

Les Roches

JULY 5, 2024

Educational pathways to learning hotel management From formal degree programs to online courses and vocational training, there are plenty of options that offer valuable training and skills important for success in hotel management.

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