SiteMinder

SEPTEMBER 6, 2023

The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. Table of contents Why is an online booking process important for hotels?

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Book Reservations Blog Demo 98

SiteMinder

OCTOBER 16, 2023

Pricing intelligence, also known as rate intelligence, is a way for hotels to optimise their pricing and profitability. This blog will cover everything you need to know about pricing intelligence and how to implement it at your hotel. What is pricing intelligence? Table of contents What is pricing intelligence software?

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Pricing Information Book Marketing 59

Revenue Hub

JUNE 12, 2023

In today’s ever-evolving and competitive hotel industry, more than the traditional focus on generating top-line revenue is required. At the heart of PORM lies a crucial factor that can dramatically influence a hotel’s profitability: the Customer Acquisition Cost (CAC). PORM offers a more comprehensive lens.

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Book Blog Article Reservations 52

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. There are many skills you may already possess, others you learn along the way and in some cases, these functions may require specialists.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

STAAH

MAY 9, 2023

Keeping up with the latest trends in the hospitality industry is extremely important to increase your hotel’s revenue and occupancy. These top Hospitality Trends can help you prepare for your hotel marketing strategy. Guests now expect it and try to check while booking a hotel if it’s eco-friendly or not.

Travel and Tourism 79

Travel and Tourism Book Accounting Information 79

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. There are many skills you may already possess, others you learn along the way and in some cases, these functions may require specialists.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

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Book Reservations Scheduling Training 148

SiteMinder

JANUARY 10, 2024

This blog will cover everything you need to know about food and beverage, and how to improve service at your hospitality business. For many hotels and resorts that manage their F&B operations in-house, a quarter of their total revenue is generated from these services. Social media is another big influence.

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Blog Pricing Customer Service Marketing 59

Xotels

NOVEMBER 2, 2021

If you´re reading this, chances are you´re looking for ways to improve your hotel´s operational performance – and you are unsure what actions to take and which tasks to prioritize. Let’s dig into the following best practices and strategies to improve your hotel operations: Impact of COVID-19 on Operations.

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Communication Housekeeping Information Article 52

SiteMinder

OCTOBER 15, 2023

What is hotel dynamic pricing? Dynamic pricing is a pricing strategy for hotels that involves changing room rates daily, or even within the day based on real-time market conditions. Taking supply and demand into account, dynamic pricing allows for prices to fluctuate regularly so the hotel can maximise revenue.

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Pricing Definition Book Marketing 59

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

SiteMinder

AUGUST 29, 2023

What are hotel costs? For hoteliers, hotel costs encompass everything from the cost of construction, to the cost of insurance, to the everyday operational costs of establishing, running and ultimately growing a hotel business. Hotel construction costs The foundation of any hotel begins with its construction.

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Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

OCTOBER 9, 2023

What are hotel metrics? Hotel metrics, often referred to as key performance indicators (KPIs), are essential data points that hoteliers use to measure the performance and success of their establishment. Table of contents What should be included in hotel metrics?

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Guest Satisfaction Accounting Book Housekeeping 59

eZee Absolute

JANUARY 12, 2023

In the modern business world, technology plays a crucial role in enabling hotels to operate efficiently and effectively. Well, the answer is simple — it should always be from the same hotel tech vendor. How to Choose the Right Hotel Tech Vendor. But, why would I say so? Table of Content. Time and cost.

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POS Systems Training Communication Information 52

Les Roches

JANUARY 26, 2024

In the compe­titive world of food and beverage­, companies are constantly working to stand out from the crowd. That’s where food and beverage marke­ting comes in – it’s the behind-the­-scenes strategy that creates brands and persuasive advertisements. What is food and beverage marketing?

Marketing 52

Marketing Blog Pricing Competitive Analysis 52

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

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Housekeeping Property Management Book Reservations 52

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

NOVEMBER 22, 2023

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike. Networking events These events are all about connections.

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Events Budgeting Book Workshop 59

SiteMinder

OCTOBER 27, 2022

Innovation is often talked about as being crucial in the hotel industry, and the business world in general, because it’s all about creativity, originality, and experimentation. This blog will tell you everything you need to know about innovating at your hotel and provide some handy tips to get you started on the right track!

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Housekeeping Communication Marketing Blog 52

SiteMinder

JUNE 2, 2022

Key performance indicators (KPIs) permeate every successful hotel; it’s crucial that you know at all times how you’re tracking towards any key goals and objectives you have outlined for your business over a certain period of time. Run reports that detail data analysis and operational activities. Hotel revenue. Hotel profit.

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Blog Accounting Book Housekeeping 52

eZee Absolute

AUGUST 16, 2022

Revenue management, hotel technology, operational efficiency, or anything related to the hospitality industry, you name it and I have written about it. I haven’t talked about one of the prominent aspects of a hotel — “how to set your employees up for success?”. Your Hotel Staff Is Your Asset. Table of Content.

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Concierge Blog Housekeeping Accounting 52

Xotels Hotel Revenue Management

NOVEMBER 11, 2019

At XOTELS , it has been a while since we covered this topic on our hotel management blog, so I thought it would be good to have another look at forecasting in hotels. With reservation lead time changing in key markets we operate in, it is becoming more challenging to forecast accurately.

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Reservations Accounting Book Information 52

Xotels

JULY 5, 2022

In 2022, there are many challenges faced by the hotel industry, which may quickly feel overwhelming to address. However, as a hotel management company , we have seen that with the right approach, tech stack, and process streamlining, hotels can drive their success in 2022 and beyond. Rising operational costs. Tech stack.

Travel and Tourism 52

Travel and Tourism Marketing Communication Blog 52

SiteMinder

FEBRUARY 8, 2024

Chinese tourists are known for their willingness to spend generously on accommodation, dining, and shopping, making them a dream demographic for any hotel looking to boost its bottom line. Meanwhile, the largest Travel & Tourism market is the Hotels market with a projected market volume of US$93.62bn in 2024.

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Marketing Travel and Tourism Book Catering 52

eZee Absolute

NOVEMBER 16, 2022

To add to the disappointment, when you enter the hotel for check-in you found a scenario like this: Two reception counters, handling four queues of guests. A hotel staff member is assisting them with their check-ins on a digital pad. Now imagine, if this hotel had a self-check-in kiosk. What Is a Hotel Self-Service Kiosk?

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Front Desk Operations Guest Satisfaction Blog Book 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

JANUARY 9, 2023

And what better place to set up shop than a cozy hotel room? And what better place to set up shop than a cozy hotel room? That’s right, hotels have the chance to bet on this trend by attracting these tech-savvy wanderers who are flocking to Malaysia in droves. But is your hotel prepared to cater to them?

Book 52

Book Catering Reservations Marketing 52

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. WhatsApp’s Emergence in the Hotel Industry. Hotel business catalog. WhatsApp’s Emergence in the Hotel Industry. I just kept my phone aside to write this blog.). Want to know how? Gain trust.

Communication 52

Communication Book Reservations Accounting 52

SiteMinder

NOVEMBER 22, 2023

What is a hotel customer journey? A hotel customer journey maps the entire experience of a guest, from the initial spark of interest to the post-stay engagement. Customer journeys are crucial for successful hotels, as they reveal the key touchpoints that drive a guest’s decision to book – or not book – with their business.

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Book Blog Information Communication 100

Xotels Hotel Revenue Management

APRIL 3, 2024

We have written extensively about hotel revenue management strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenue management, we have made a summary of all the top advice from our perspective as a hotel revenue management consulting company.

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Pricing Book Marketing Information 76

SiteMinder

NOVEMBER 24, 2023

The average 5-star rating of SiteMinder reviews is 4.2 SiteMinder reviews are widely available on HotelTechReport (HTR), the global authority on hotel technology solutions. SiteMinder review examples The collective wisdom shared through reviews helps hoteliers navigate the complex landscape of hotel management software.

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Reservations Book Information Definition 52

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Table of contents Why are hotels using Airbnb management companies? How much do Airbnb management companies charge?

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Property Management Maintenance Communication Housekeeping 52

eZee Absolute

FEBRUARY 3, 2023

Technology plays an important role in managing operations and enhancing the guest experience in the hospitality industry. Hotel management software can automate many tasks and provide valuable insights, making it easier for hotels to run efficiently and effectively.

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Information Blog Property Management Budgeting 75

InnQuest

JULY 29, 2022

The transformation brought about by the digital era has modernized and refined the hotel industry landscape and factors contributing to its growth to a large extent. As a result, new, improved and effecti ve hotel growth strategies have come into play to attract customers, increase occupancy and maximize revenue.

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Reservations Book Pricing Information 130

STAAH

NOVEMBER 22, 2022

Hotel Marketing is only effective if the execution is done right. The core of a good hotel marketing strategy is to promote the right product in the right place , at the right price , and at the right time to the right audience. Let’s apply them now in your hotel marketing strategy: 1. PRODUCT – Hotel and the rooms.

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Marketing Pricing Book Blog 73

SiteMinder

FEBRUARY 1, 2024

What is hotel sustainability? Hotel sustainability refers to the practices and policies that hotels implement to minimise their environmental impact, promote social responsibility, and ensure economic viability. However, sustainability also has significant business appeal as well.

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Travel and Tourism Procurement Blog Book 52

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? These apps, similar to those offered on SiteMinder’s Hotel App Store , are designed to complement and enhance the way you attract, serve, and gain value from your guests. Alongside channel managers, online booking engines are one of the best tools owners can adopt at their hotels.

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Book Reservations Pricing Communication 52