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FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

Front of House vs. Back of House When you walk into a restaurant, you might immediately notice the friendly hostess greeting you at the door and the waitstaff bustling about to take orders and deliver food. This is the front of the house, where the customer-facing actions happen.

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Navigating Talent Gaps Across the Foodservice Industry

Modern Restaurant Management

Communicate Safe Work Environments. Operators can help ease these employees back into work by over communicating the safety of their environments and the benefits of jobs, overall. Back-of-house staff will always appeal to that workforce. Communicate that, too. Let’s look at a few ideas.

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Risks Lurk Behind the Door Marked ‘Employees Only’

Modern Restaurant Management

The best part is, if you’re leveraging BYOD for other back-of-house operations, you can also use it to easily implement a flexible self-scheduling application. If you’re new to the concept of BYOD touchless technology for back-of-house operations, there are a few important considerations to keep in mind.

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Chefs Dish on ‘The Bear’

Modern Restaurant Management

It was definitely high-stress at first but we worked together as a team to communicate. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Guests were coming in and requesting the clams we didn't have. Chef Patel. Chef Butterfield. Photo by Ruben Cabrera.

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Your Restaurant’s Technology Touchpoints

Modern Restaurant Management

As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Back-of-House.

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Three Ways to Make Your Employees Feel Valued 

Modern Restaurant Management

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Restaurants can be busy, scattered places. Many employees don’t feel comfortable coming to their supervisor with challenges in the workplace.

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How to Schedule Employees Effectively in 9 Steps

7 Shifts

And finally, either work closely with your HR department to ensure you're not breaking any labor laws, or read up on the laws in your area to ensure you remain compliant. The best way to make sure it doesn't trickle down into more problems is to establish a team communication strategy for shift trades and changes.