Article Customer Service Guest Satisfaction Reservations 
Revenue Hub
JULY 3, 2023
NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.
Revenue Hub
SEPTEMBER 27, 2023
NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation.
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Revenue Hub
JULY 17, 2023
Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue – and summer time is no exception! In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction.
Revenue Hub
APRIL 3, 2023
NB: This is an article from BEONx , one of our Expert Partners In fact, most professionals in the hospitality industry now recognise that strategic revenue management is one of the key levers of business success. Think about everything that a typical guest experiences when they book a room at your hotel.
Revenue Hub
AUGUST 29, 2023
NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. An example could be suggesting spa treatments or restaurant reservations during the booking process.
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.
InnQuest
FEBRUARY 3, 2023
Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?
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