Hospitality Net

MAY 12, 2024

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.

Customer Service 78

Customer Service Budgeting Article 78

Hospitality Net

JANUARY 4, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Happy New Year! What’s 2024 going to be like? I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024.

Customer Service 86

Customer Service Article 86

Hospitality Net

FEBRUARY 21, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

Customer Service 65

Customer Service Article 65

Hospitality Net

MAY 17, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.

Customer Service 66

Customer Service Article 66

Hospitality Net

DECEMBER 20, 2023

In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.

Customer Service 40

Customer Service Service Management Article 40

Revenue Hub

SEPTEMBER 20, 2023

There is no doubt that experiential hospitality is on the rise. NB: This is an article from Juyo , one of our Expert Partners It goes without saying that the environment was inspiring and also prompts us to think about what is important for an experiential hospitality property data and strategy-wise.

Pricing 89

Pricing Article Book Events 89

Revenue Hub

OCTOBER 14, 2022

’ NB: This is an article from Net Affinity. As we hurtle towards the end of 2022, we’re looking ahead to 2023 and contemplating the trends, specifically ones related to technology, which will hold the hospitality industry in a firm grip. Read more articles from Net Affinity.

Customer Service 60

Customer Service Book Sanitation Article 60