Revenue Hub

NOVEMBER 18, 2022

NB: This is an article from WebRezPro. The key is friendly staff, ongoing guest communication, and proactive service. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Read rest of the article at WebRezPro. Remember, happy staff means happy guests !

Housekeeping 89

Housekeeping Article Customer Service Communication 89

Revenue Hub

OCTOBER 14, 2022

NB: This is an article from Maestro. Two-Way Communication. Most commonly performed through email and SMS, these digital conversations allow independent operators to maintain communications at a scale that was once only possible at the big brands. Read more articles from Maestro.

Book 87

Book Housekeeping Communication Information 87

Revenue Hub

MARCH 15, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners Finding ways to provide unique, high-quality, and unforgettable experiences requires creativity, innovation, and, most importantly, a good understanding of the wants and needs of your guests. Optional housekeeping. These opinions help guests set expectations.

Housekeeping 82

Housekeeping Guest Satisfaction Communication Article 82

Revenue Hub

AUGUST 24, 2023

NB: This is an article from Hotellistat , one of our Expert Partners However, the profound impact and synergistic effects of both positive and negative reputations on revenue are often overlooked in revenue management, despite their significance. Allowing immediate action to be taken to improve the guest experience.

Article 85

Article Pricing Housekeeping Book 85

Revenue Hub

OCTOBER 13, 2022

NB: This is an article from GuestEQ , one of our Expert Partners. Communication is key throughout your guest’s stay, but it can be equally important before they arrive for their stay. Keep Communication Clear and Open. If the guest experience begins with your pre-arrival email, don’t let that be the end of the communication.

Communication 90

Communication Housekeeping Article Book 90

InnQuest

NOVEMBER 21, 2022

In this article, we’ll explore more about consumer attitudes to travel post-pandemic and what that means for your property. Likewise, environmentally conscious guests will want the option to opt-out of daily housekeeping in properties where it is still the norm. Auto pre and post stay emails and full guest communications.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

JULY 11, 2023

NB: This is an article from Roomdex , one of our Expert Partners All the key department managers and the GM are gathering at the edge of some unlucky co-worker’s desk, probably in the office basement, to devour the day’s business at hand. It’s yours for the taking.

Housekeeping 73

Housekeeping Article Reservations Accounting 73

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Revenue Team by Franco Grasso , one of our Expert Partners Instead of recognizing the revenue impact everyone has…including front desk staff. If you have courtesy rooms available, it’s good practice to accommodate them at no charge, even if it means housekeeping has to clean the room an additional time.

Book 90

Book Communication Article Download 90

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. Read more articles from Cendyn. The benefits of call centers with AI integrations.

Reservations 94

Reservations Book Training Housekeeping 94

Metasphere

AUGUST 7, 2022

In this article, we'll look at some of the trending robots in the hospitality industry. Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Housekeeping Robots Nowadays there are even robots that can take over supplemental housekeeping work.

Housekeeping 52

Housekeeping Communication Reservations Article 52

Revenue Hub

NOVEMBER 21, 2022

NB: This is an article from Cloudbeds , one of our Expert Partners. To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Read more articles from Cloudbeds. Think: digital check-in, cleanliness, amenities, etc.

Book 83

Book Communication Housekeeping Article 83

Revenue Hub

OCTOBER 25, 2023

NB: This is an article from IDeaS With everything from smartphone apps to door locks to checking in on guest activity, operators have long had more data than they could ever hope to sort through efficiently, and the big data conversation in hospitality has been overwhelmed with noise or misdirected by the wrong information.

Book 93

Book Housekeeping Maintenance Information 93

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. In this article, we'll take a closer look into the two most common types of chatbots for hotels: namely, rule-based and AI-powered chatbots.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Communicate and Cross-communicate One thing we’ll always keep preaching for is increasing the level of communication between departments and breaking existing silos. Cross-communication is the only way to overcome persisting operational bottlenecks. .

Communication 52

Communication Housekeeping Information Article 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. Table of contents.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

DECEMBER 27, 2023

In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JUNE 5, 2023

Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. The focus is on delivering exceptional customer service and maximizing profits.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Revenue Hub

DECEMBER 8, 2023

NB : This is an article from Infor Subscribe to our weekly newsletter and stay up to date The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024.

Travel and Tourism 101

Travel and Tourism Procurement Maintenance Information 101

Smart Brief Hospitality

NOVEMBER 20, 2020

Other locations are taking advantage of cloud-based housekeeping systems to manage cleanliness and ensure guidelines and requirements are followed. The traveling public loves them,” Pittsburgh International Airport CEO Christina Cassotis said in a National Geographic article. Our guess is it will be rapid.”.

POS Systems 52

POS Systems Concierge Communication Housekeeping 52

SiteMinder

FEBRUARY 28, 2023

This article will take you through the state of play, the opportunity for your business, and the actions you need to take to capitalise on the return of the world’s largest tourism segment. Start a free trial today with no credit card required and anytime cancellation.

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

Smart Brief Hospitality

NOVEMBER 20, 2020

Other locations are taking advantage of cloud-based housekeeping systems to manage cleanliness and ensure guidelines and requirements are followed. The traveling public loves them,” Pittsburgh International Airport CEO Christina Cassotis said in a National Geographic article. Our guess is it will be rapid.”

POS Systems 52

POS Systems Concierge Communication Housekeeping 52

Les Roches

OCTOBER 10, 2023

In this article, we’ll go over the different high-paying career paths that you could take. These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Concierge Training 52

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JANUARY 23, 2024

In this article, we’ll look at what it can be like working on island resorts. These include: Housekeeping Receptionists/customer service associates Spa therapists Resort management Revenue manager Luxury management Hotel general manager Chefs / bartenders Food and beverage manager. What are private island resorts?

Resort Management 52

Resort Management Customer Service Communication Housekeeping 52

eZee Absolute

NOVEMBER 29, 2022

And in this article, I will help you with a complete guide that covers all the stages of running a perfect homestay business. Communication. The system streamlines online distribution, reservation management, housekeeping, guest, engagement, and many other routine operations. Communication. Table of Content. The homestay.

Book 52

Book Communication Property Management Blog 52

Les Roches

OCTOBER 10, 2023

In this article, we’ll look at some of the best companies in hospitality as well as what it means to be the best. While many people initially think of just front-of-house staff and housekeepers when thinking about jobs in hospitality, there are many great roles in hospitality management that can offer exciting and rewarding careers.

Travel and Tourism 52

Travel and Tourism Hospitality Management Training Resort Management 52

eZee Absolute

NOVEMBER 19, 2023

This article talks about all the common challenges in the hotel industry and their possible solutions. Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

eZee Absolute

AUGUST 16, 2022

If you Google, you’ll find articles that state that if employees don’t take ownership of work, it is because they want to fly below the radar and avoid getting called out. If you want your employees to succeed in their respective fields then you must be able to communicate with them in an open and safe environment.

Concierge 52

Concierge Blog Housekeeping Accounting 52

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

APRIL 17, 2023

NB: This is an article from Staah This includes your presence (or lack of) on distribution channels, your website through to your front desk, interactions with housekeeping, your amenities and even communications after a guest checks outs. Guest experience is not a single point of contact.

Housekeeping 94

Housekeeping Communication Article Accounting 94

Larry Mogelonsky

JULY 11, 2023

And yet, throttling this service strains checkout cleans, as measured in hours per occupied room (HPOR), to the point where housekeepers can’t turn around every guestroom in time for resale, thus lessening the hotel’s profit effectiveness. “To To stayover clean or not to stayover clean?”

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Housekeeping Article Budgeting Scheduling 100

MEWS

MARCH 3, 2023

In this article we’ll look more closely at hotel waste management, what it is, why it’s important and some best practices so that you can more effectively handle waste both economically-speaking and environmentally. Training staff Training staff is key to better being able to communicate and understand the best practices surrounding waste.

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Travel and Tourism Training Housekeeping Document 130

Metasphere

MARCH 27, 2022

Housekeeping and Maintenance - Assign tasks to housekeepers and the maintenance team. It helps hoteliers manage reservation, housekeeping, and other administrative tasks. One-way interface receive information from the PMS system, but cannot communicate back to it. We hope that you found this article interesting.

Housekeeping 52

Housekeeping Information Maintenance Reservations 52

Revenue Hub

MAY 15, 2023

NB: This is an article from Stayntouch Friction is usually perceived as a negative experience, and too much friction can act as a ‘record scratch’ that takes the guest out of a buying move and can give them a bad impression of your brand overall.

Book 66

Book Article Information Housekeeping 66

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

In this article we have put together a series of tips on how to start your own hotel business: First Things First – Key Considerations Before Starting a Hotel. One second you might be doing administrative work – the other – helping out with housekeeping getting rooms ready for the next arrivals. How to attract guests?

Definition 52

Definition Marketing Budgeting Article 52