Revenue Hub

MAY 2, 2024

NB: This is an article from The Hotels Network , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This article explores the impact of these technologies on the booking journey and 2024’s hospitality landscape, based on THN’s Chief Experience Officer Michael J.

Information 92

Information Article Book Customer Service 92

Revenue Hub

JANUARY 12, 2024

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty.

Customer Service 92

Customer Service Concierge Article Training 92

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Please review your booking details below. That’s because emails are one of the most efficient ways to communicate with guests. Dear [Name], Thank you for choosing [Hotel Name]!

Communication 101

Communication Reservations Customer Service Article 101

Revenue Hub

NOVEMBER 16, 2022

NB: This is an article from TrustYou. Here’s where the good part comes in – by knowing what they are searching for when reading reviews, you can provide the information they need and facilitate their booking decision. If we don’t show both positive and negative reviews, travelers will be more likely to book via OTAs.

Book 71

Book Information Maintenance Article 71

Revenue Hub

FEBRUARY 5, 2024

Focusing on necessary visual elements and forgoing the extras that offer little value creates a clear path for guests to book their room or learn more about the resort’s offerings. Strategically placed white space guides visitors to the hotel’s logo or booking form, and navigation menus allow anyone to explore the property, frustration-free.

Customer Service 87

Customer Service Book Article Communication 87

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.

Guest Satisfaction 97

Guest Satisfaction Catering Information Document 97

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Nowadays, thanks to a plethora of digital tools, businesses have numerous ways to reach consumers. What’s more, we’re no longer engaged in one-sided conversations with customers.

Communication 93

Communication Book Reservations Article 93

Revenue Hub

MARCH 18, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date What is analytics in hospitality? It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience.

Travel and Tourism 85

Travel and Tourism Customer Service Guest Satisfaction Article 85

Revenue Hub

OCTOBER 9, 2023

NB: This is an article from RateGain Look no further! Subscribe to our weekly newsletter and stay up to date Why Bing Hotel Ads Matter Direct Bookings is gaining popularity due to several advantages. 2: Bing Travel Hub Take potential guests directly to your website, increasing the chances of booking without intermediaries. #3:

Marketing 90

Marketing Book Article Customer Service 90

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 90

Guest Satisfaction Communication Book Customer Service 90

Revenue Hub

FEBRUARY 8, 2024

NB: This is an article from EHL Subscribe to our weekly newsletter and stay up to date However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year. Enhance the guest experience with customization The guest experience begins well before check-in.

Concierge 94

Concierge Article Events Customer Service 94

Revenue Hub

JULY 20, 2023

This allows you to maintain full control over the booking process and also saves costs on commissions to third-party booking platforms. This allows you to maintain full control over the booking process and also saves costs on commissions to third-party booking platforms.

Guest Retention 57

Guest Retention Book Customer Service Article 57

eZee Absolute

DECEMBER 17, 2023

Research shows that over 82% of hotel bookings happened either via websites or hotel apps. Up to 90% of travellers will use online resources to research a hotel or destination before booking. This article will cover all the important factors that come into play when you create a website for your hotel business.

Book 52

Book Demo Information Communication 52

Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. appeared first on Revenue Hub.

Communication 84

Communication Maintenance Article Customer Service 84

Revenue Hub

NOVEMBER 8, 2023

NB: This is an article from Travelboom Hoteliers understand the importance of budget season, but often dread dealing with the details. Conversion Metrics: Is your website driving bookings, leads, quotes, and/or other success events? Are you successfully converting your OTA bookings to direct guests?

Budgeting 88

Budgeting Marketing Customer Service Article 88

Hotelogix

NOVEMBER 19, 2023

This article will explore various ways to improve hotel occupancy rates and the role of technology in it.  You can increase your rate and occupancy as many people will be looking to book their accommodations.   Your guest service standards: They significantly influence hotel occupancy rates.

Book 148

Book Pricing Events Guest Services 148

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. It aims to drive immediate sales and bookings through various promotional tactics. Can you see what this approach is lacking?

Marketing 88

Marketing Guest Satisfaction Reservations Book 88

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

Communication 96

Communication Customer Service Housekeeping Article 96

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences.

Pricing 88

Pricing Article Strategic Planning Guest Satisfaction 88

Revenue Hub

OCTOBER 5, 2023

NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. Subscribe to our weekly newsletter and stay up to date In the booking phase, travelers filter through the options by looking at hotels with better scores. 38% increase in bookings. stars on a 1–5 scale.

Guest Satisfaction 99

Guest Satisfaction Book Article Blog 99

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. Remember that you should be looking to give thoughtful but not expensive value-adds.

Pricing 79

Pricing Blog Book Article 79

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.

Article 89

Article Customer Service Communication Book 89

Revenue Hub

OCTOBER 31, 2022

Are you searching for winning strategies to bring in new guests and increase bookings at your hotel? NB: This is an article from Catala Consulting. There’s no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that’s not all.

Article 85

Article Book Customer Service Pricing 85

Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. It is you who has to do it in order to gain their preference, their bookings and ultimately their loyalty.

Communication 78

Communication Guest Satisfaction Article Customer Service 78

Revenue Hub

MAY 10, 2023

NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle.

Communication 73

Communication Customer Service Reservations Presentation 73

Revenue Hub

DECEMBER 8, 2022

From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. NB: This is an article from WebRezPro. Booking Confirmation Email. Booking Confirmation Email. Pre-arrival Email.

Reservations 80

Reservations Book Information Article 80

Revenue Hub

OCTOBER 19, 2022

NB: This is an article from Mews. That’s what I’ll cover in the rest of this article, with some universal tips. One of the most common ways people try to trick hotels is to book a stay with someone else’s ID and credit card. You receive a booking via email paid for using a credit card. Read rest of the article at Mews.

Reservations 84

Reservations Article Book Customer Service 84

Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience.

Communication 65

Communication Book Article Guest Satisfaction 65

Revenue Hub

JUNE 12, 2023

Cutting-edge client-facing technologies can help hotels not only boost revenue but also adapt to fast-evolving customer preferences. For example, guest demand rose significantly for contactless, self-service and mobile-based solutions, prompting operators to rapidly update their services.

Marketing 52

Marketing Back Office Operations Book Budgeting 52

Hotelogix

OCTOBER 14, 2023

These KPIs range from the daily operations to financial performance to sales and marketing and customer service. Total Available Rooms Total Available Rooms are the number of rooms which are readily there to be booked in the hotel. The ALOS metric is calculated by dividing the occupied rooms by a number of bookings.

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Maintenance Book Marketing Definition 130

Revenue Hub

FEBRUARY 7, 2023

NB: This is an article from innQuest An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones. Why is Upselling Important in the Hotel Industry?

Article 75

Article Book Customer Service Reservations 75

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 77

Customer Service Accounting Blog Information 77

Revenue Hub

JULY 13, 2023

NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel. This level of personalization enhances the guests’ experience, leading to increased customer satisfaction and loyalty. So, What can You Do?

Pricing 96

Pricing Book Guest Satisfaction Article 96

Revenue Hub

APRIL 3, 2023

NB: This is an article from BEONx , one of our Expert Partners In fact, most professionals in the hospitality industry now recognise that strategic revenue management is one of the key levers of business success. Think about everything that a typical guest experiences when they book a room at your hotel.

Guest Satisfaction 69

Guest Satisfaction Book Reservations Article 69

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. Read more articles from Cendyn. The benefits of call centers with AI integrations.

Reservations 90

Reservations Book Training Housekeeping 90

Revenue Hub

MAY 23, 2023

NB: This is an article from Cendyn , one of our Expert Partners But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. For hotels, this means personalization at scale, improved productivity and streamlined customer service.

Communication 66

Communication Customer Service Blog Book 66

Revenue Hub

JULY 3, 2023

NB: This is an article from Demand Calendar The more you know about your guests, their motivations, and their needs, the better you can tailor your services to meet those needs, resulting in happier guests and a stronger bottom line. In the hospitality industry, understanding your guest is paramount.

Marketing 85

Marketing Article Events Blog 85