Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
InnQuest
SEPTEMBER 28, 2022
Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.
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Smart Brief Hospitality
MARCH 10, 2024
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Another big game changer, over the last decade, is the automation of operational and accounting processes.
Hotel Business
MARCH 9, 2023
As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. Accounting for cleanability The pandemic has transformed the views of sanitation and cleanliness, especially in hospitality settings.
Hotel Owner
AUGUST 7, 2023
For example, figures from The Caterer show that 200,000 international workers have left the UK hospitality industry in the past four years, while UK Hospitality reported that vacancies are 48% higher than pre-Covid. Also the fact that environmental sustainability is becoming increasingly important for hospitality industry staff.
Hotelogix
OCTOBER 18, 2023
Offers Personalization Opportunities A reservation system lets your hotels offer personalized experiences by storing guest profiles and preferences. From room preferences to special occasions, your hotel can cater to individual guest needs, enhancing guest satisfaction and loyalty.
SiteMinder
OCTOBER 11, 2022
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.
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