Hotel Owner

JUNE 30, 2023

Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 Hotels that provide amenities such as strong, secure wifi, tech-inspired coworking lobbies, and off-hours guest experiences can appeal to this growing segment.

Travel and Tourism 97

Travel and Tourism Procurement Maintenance Information 97

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results. Very easy for reservation management.

Reservations 52

Reservations Book Information Definition 52

eZee Absolute

NOVEMBER 10, 2023

Highlight the convenience your hotel offers by organizing tours, making it easy for guests to explore the local area. This enhances guest satisfaction and attracts those seeking a richer, more immersive travel experience.

Workshop 59

Workshop Catering Events Presentation 59

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

eZee Absolute

SEPTEMBER 13, 2023

According to Hotel Mize , online travel agencies (OTAs) accounted for 40% of global hotel bookings in 2023. So, today’s travellers value the freedom to modify reservations and seek options that accommodate their uncertainties. This flexibility is essential not just for guests but also for hotels themselves.

Book 59

Book Catering Marketing Guest Satisfaction 59

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. billion (USD).

Marketing 81

Marketing Travel and Tourism Book Communication 81

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. billion (USD).

Marketing 89

Marketing Book Travel and Tourism Communication 89

Hotel Business

JUNE 15, 2023

Well-intentioned hotel staff working away at their keyboards, searching feverishly for guest reservations and preferences. Too often, hotel guests begin a stay by experiencing the limits of technology rather than a welcoming customer experience. By Jeanelle Johnson Long lines at the front desk.

Strategic Planning 59

Strategic Planning Guest Satisfaction Book Back of House 59

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Modern Restaurant Management

JUNE 27, 2023

In its 2023 State of the Industry report, the National Restaurant Association found that exactly half of all operators expect to be less profitable as compared with the previous year. This year could be a tough one for many restaurant operators.

Pricing 110

Pricing Guest Satisfaction Server Information 110

Hotel Business

JULY 13, 2023

Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.”

Book 52

Book Communication Information Property Management 52

Larry Mogelonsky

OCTOBER 4, 2023

If hotels want to increase their direct booking percentage, they have to out-service these competitors by making the reservation experience more efficient and pleasurable than that on an OTA. Booking Holdings and Expedia have set the current standard for online bookings, though.

Book 100

Book Reservations Information Presentation 100