Hospitality Net

MAY 10, 2024

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data.

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Communication Marketing 73

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Top 5 Tips on How to Improve Efficiency in Hotels  1. It centralizes your operations and allows you to access critical data and execute tasks anywhere, anytime, and on any device.

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Front Desk Operations Property Management Book Reservations 130

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers.   Features of Hotel POS System The following features of the Hotel POS system enhance your hotel's operational efficiencies. 

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POS Systems Property Management Housekeeping Information 148

Hospitality Net

APRIL 19, 2024

Cybersecurity in the hospitality industry is the software and processes that safeguard the vast array of sensitive data that hotels and resorts collect from their guests.

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Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. With the influx of data from diverse interactions, there lies a golden opportunity to leverage this information to better understand and serve guests.

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Information Article Book Guest Satisfaction 90

Boutique Hotel News

MARCH 24, 2023

US: The 2023 edition of The Boutique Hotel Report, published by The Highland Group , reveals that rate increases have pushed most boutique hotels to full RevPAR recovery. The annual report covers the independent boutique, lifestyle hotel and soft brand collection segments in the United States.

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Definition Presentation Marketing 246

Revenue Hub

APRIL 26, 2024

The recent h2c GmbH Digital Hotel Operations Global Study – of which we were pleased to be one of the sponsors – found that hotels use a wide variety of systems for gathering data about guest preferences. This is followed by the IBE, with 38% of hotels enjoying fully integrated online booking solutions.

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Article Catering Property Management Communication 87

MEWS

OCTOBER 25, 2023

A hotel CRM is more than just a technological tool; it's a strategic ally that allows you to transform the experience of your guests into something remarkable. It's like having a highly efficient personal assistant that collects, organizes and processes relevant data about each customer. The result?

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eHotelier

OCTOBER 12, 2023

Following the analysis of more than 60,000 reviews of hundreds of hotels in 37 countries collected over three months, the GuestRevu GREAT Awards have unveiled the hotels shortlisted for these highly anticipated awards in six categories.

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Hospitality Net

DECEMBER 15, 2023

Hotelogix, a globally leading cloud-based hospitality technology provider, announced that its Hotel Property Management System (Hotel PMS) has become fully compliant with the Personal Data Protection Act (PDPA), Thailand’s first-ever data protection law.

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Property Management 104

Hospitality Net

FEBRUARY 29, 2024

dailypoint™ is pleased to announce that it was selected as the preferred CRM and Data Management provider for The Leading Hotels of the World (LHW). LHW is the largest collection of independent luxury properties, with more than 400 member hotels in over 80 countries.

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Revenue Hub

MARCH 7, 2024

When it comes to the hotel industry, commercial intelligence is quite literally the blueprint to success. Leveraging BI analytics and the data-driven insights means your hotel is always in line with, or even ahead of, the curve. Increasingly, they are data-driven. How are these decisions made?

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Information Pricing Guest Satisfaction Article 85

eZee Absolute

NOVEMBER 16, 2023

So, it’s time to talk about what this means for your hotel business. Does Your Hotel Have to Be CPRA Compliant? How does the CPRA affect hotel businesses? How does the CPRA affect hotel businesses? It laid the foundation for data privacy law in the state of California and came into effect on January 1, 2020.

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Document Information Communication Training 98

MEWS

FEBRUARY 20, 2023

Europe’s new framework for data protection laws was launched nearly five years ago, and while some time has passed since its execution, it continues to be important as ever. Properly conforming to the GDPR for hotels is key.

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Revenue Hub

APRIL 26, 2024

This is a critical deadline for hoteliers, as all historical data stored within Universal Analytics will be permanently deleted. Universal Analytics contains years of essential data that digital marketers reference to make informed decisions. It’s imperative that hotel marketers are able to make data-driven decisions.

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Accounting Book Article Definition 99

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

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Guest Services Property Management Communication Reservations 85

Revenue Hub

OCTOBER 26, 2023

NB: This is an article from WebRezPro Third-party data – such as data purchased from marketing companies or collected through cookies – was once a cornerstone for understanding guest preferences and market trends but is gradually disappearing due to privacy concerns and changing regulations.

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Information Guest Satisfaction Book Article 90

Revenue Hub

MARCH 27, 2024

Hotel forecasting, also known as hotel demand forecasting, is a strategy that sees a hotel analyse historical data and trends to make predictions about future demand. Hotel forecasting reports are built on a foundation of data. Why is hotel forecasting important?

Pricing 94

Pricing Special Events Book Article 94

Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement. Is the content valuable and accessible?

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Training Guest Satisfaction Marketing 130

Revenue Hub

MARCH 27, 2024

When hotel organizations began collecting data for commercial management, the power of this data was only in the hands of the analysts who had the required skills to organize, analyze and interpret it. It’s time to set that data free. Well, actually giving people data to work with is probably a good place to start.

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Article Marketing 86

Revenue Hub

MARCH 11, 2024

CLV represents the total revenue a hotel can reasonably expect to earn from a guest to understand the long-term value of its customer base. NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Why is calculating CLV useful for hotels? How Do Hotels Measure CLV? How Do Hotels Measure CLV?

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Reservations Book Article Information 86

Revenue Hub

JANUARY 30, 2024

With restrictions to third-party data and new AI tools, lodging operators must familiarize themselves with the different hotel market trends and strategies to stand out from the crowd. GA4’s core strength lies in advanced analytics and data tracking. Capturing travelers’ attention will become even more important in 2024.

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Marketing Article Blog Book 96

Revenue Hub

APRIL 11, 2024

A data silo is a collection of data clustered away in one system, section, or department that other parts of the organization cannot access easily (for instance, if each department had their own excel spreadsheet and refused to share). Use a Strong PMS A property management system (PMS) is key to breaking down data barriers.

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Housekeeping Article Information Reservations 89

Revenue Hub

MAY 7, 2024

In the hospitality industry, the crux of enhancing operational efficiency and meeting ambitious financial targets often lies in the seemingly mundane task of data aggregation. Yet, the challenge of piecing together disparate pieces of data from various systems into a coherent, actionable strategy is anything but trivial.

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Article Information Marketing 86

Lodging Magazine

MAY 8, 2024

The property management system (PMS) may be considered the “Swiss Army knife” of hotel management software, with multiple basic functions including reservations and website booking, revenue management, customer data collection, reporting and analytics, front- and back-office services, and point-of-sale services.

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Reservations Property Management Magazine Book 63

Revenue Hub

FEBRUARY 6, 2024

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Collect data from the CRS to identify booking errors.

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Book Reservations Guest Satisfaction Article 95

Revenue Hub

FEBRUARY 16, 2023

Hotels have always run on watching for patterns among guest behaviors. NB: This is an article from RateGain It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data collection and analysis has reached new heights. These insights lie in untapped guest data.

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Guest Satisfaction Housekeeping Article Information 95

Revenue Hub

OCTOBER 11, 2023

Big data refers to data sets so large and complex that it’s difficult to process and analyze them using traditional data management tools. Subscribe to our weekly newsletter and stay up to date Volume: by 2025, it is estimated that 463 exabytes of data will be created each day globally.

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Article Information Pricing Book 90

Boutique Hotel News

FEBRUARY 3, 2023

Spain: Music-inspired hotel brand UMusic Hotels has partnered with customer data and relationship management platform PUSHTech. PUSHTech is a cloud-based customer data and relationship management platform providing integrations with email marketing, marketing automation, hotel CRM, guest journey automation, and sales CRM.

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Customer Service Book Property Management Marketing 130

Revenue Hub

NOVEMBER 7, 2023

Get the know-how to harness your accommodation’s historical data for your revenue forecasts. Plus, use our Excel template to collect the necessary data without relying on a PMS for seamless reservations history analysis. Why should you care about historical data? It’s simple: knowledge is power.

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Download Article Pricing Definition 89

Hospitality Net

JANUARY 15, 2024

To help hotel developers and investors with their due-diligence process, CBRE Hotels Research collected more than 20 years, and analyzed ten years, worth of hotel key performance indicators (KPIs) disclosed in the SEC filings of six large public companies: Choice, Hilton, Hyatt, IHG Hotels & Resorts, Marriott and Wyndham.

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Hospitality Net

AUGUST 23, 2023

BeCause, a startup enterprise software company that is transforming how companies in the hospitality, travel, and tourism industries manage their sustainability data, has announced a new partnership with easyJet holidays to help the tour operator more efficiently collect and communicate hotel sustainability data.

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Travel and Tourism Communication 96

Revenue Hub

OCTOBER 23, 2023

There’s been a lot of buzz over the past few years about the explosion of big data. Subscribe to our weekly newsletter and stay up to date Read on to discover five pivotal reasons why data is now the heartbeat of modern hotels. In addition to the need for abundant data, the type of data you use is important as well.

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Marketing Regulatory Compliance Communication Information 87

Revenue Hub

OCTOBER 19, 2023

Guest wants and needs are everchanging, and adapting quickly to market demands and changes is crucial for today’s hotel marketers. NB: This is an article from Hotelchamp On top of that, in this digital age, it never hurts to be more data-driven in your overall business strategy. Here are some of your main sources of customer data.

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Marketing Information Book Article 102

InnQuest

APRIL 5, 2023

Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Furthermore, we will provide examples of successful yield management strategies and offer tips on how to implement them in your hotel.

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Pricing Book Marketing Blog 220

eZee Absolute

NOVEMBER 23, 2023

In my previous blog on collecting guest data , I had given a touch base about Wi-Fi marketing for hotels. What are the Benefits of Wi-Fi Marketing for Hotels? Most public places like malls, airports, and hotels have an option of free Wi-fi. What are the Benefits of Wi-Fi Marketing for Hotels? 1 hotel perk.

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Marketing Blog Information Accounting 98

Revenue Hub

DECEMBER 8, 2022

As Google and other providers look to phase out the cookie , the use of first-party data, or data that is owned by the brand itself, will be crucial to meet and better target desired traveler audiences. What exactly is first-party data? CRM and PMS data. Newsletter and other brand subscription data.

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Marketing Document Information Article 88