Revenue Hub

FEBRUARY 27, 2024

Real-Time Feedback and Interaction: SMS marketing opens opportunities for immediate guest feedback and interaction. Hotels can quickly gauge guest satisfaction, receive real-time responses to offers, and engage in two-way conversations, fostering a more interactive guest experience.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Hotelogix

DECEMBER 7, 2023

Choosing the right OTAs to partner with requires research and strategic planning.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy. Then this guide is all you need. 

Book 268

Book Budgeting Catering Strategic Planning 268

Hotel Owner

JUNE 30, 2023

As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. It has not only improved operations and guest satisfaction but also enhanced financial efficiency.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Xotels

APRIL 3, 2024

Channel Management: Effectively manage online and offline distribution channels to reach the right audience and convert the right (high-value) reservations. Advance Sales: The hotel product, represented by rooms, can be sold in advance, enabling revenue managers to strategically plan and optimize occupancy levels over time.

Pricing 52

Pricing Book Budgeting Marketing 52

Les Roches

DECEMBER 28, 2023

The responsibilities span from guest relations and front office operations to overseeing human resources and financial accounting.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52