InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

AUGUST 7, 2023

Subscribe to our weekly newsletter and stay up to date By leveraging sophisticated technologies and analyzing vast amounts of data, revenue management analytics empowers hoteliers to make informed decisions that drive revenue, enhance guest satisfaction, and secure a competitive edge.

Guest Satisfaction 89

Guest Satisfaction Pricing Article Book 89

Revenue Hub

MARCH 22, 2024

In the contemporary landscape of hospitality industry, data-driven decision-making has emerged as a pivotal tool for maximising profitability and elevating guest satisfaction in hotels. COMPETITIVE BENCHMARKING: Analysing competitor pricing, market demand, and trends is imperative for hotels to stay ahead in the game.

Pricing 97

Pricing Guest Satisfaction Information Book 97

Hotel Business

NOVEMBER 17, 2022

Summit Hotel Properties has entered into a partnership with Onera Escapes starting with the acquisition of a 90% joint venture interest in Onera Fredericksburg, a premium landscape hotel (glamping) asset located in Texas wine country, as well as a 90% interest in an adjacent land parcel for future expansion.

Guest Satisfaction 94

Guest Satisfaction Marketing 94

Revenue Hub

OCTOBER 23, 2023

With this information at your fingertips, you can tailor your offerings to each guest’s individual preferences, leading to increased bookings and revenue. Efficient Marketing Campaigns Effective marketing is crucial for attracting and retaining guests. This is especially vital in today’s competitive hotel landscape.

Guest Satisfaction 62

Guest Satisfaction Article Information Book 62

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

SiteMinder

FEBRUARY 14, 2024

Keeping up with new trends in tourism is crucial for hotel owners to stay competitive and meet the evolving expectations of guests. Furthermore, catering to trends in experiential travel by offering immersive local experiences or themed stays can lead to higher guest satisfaction and stronger emotional connections with the brand.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Revenue Hub

OCTOBER 26, 2023

In the ever-evolving landscape of the hospitality industry, independent hoteliers are facing a shift. This data is owned and controlled by the business itself and is considered the most reliable and valuable type of data for personalized marketing, customer insights, and improving business operations.

Information 90

Information Guest Satisfaction Book Article 90

Revenue Hub

APRIL 15, 2024

In customer service, having immediate access to detailed profiles by the hotel’s staff enables swift and accurate responses, improving efficiency and guest satisfaction. Marketing efforts, too, benefit from the precision of campaigns designed with a clear understanding of customer segments and behaviours.

Customer Service 96

Customer Service Guest Satisfaction Article Information 96

Hotel Business

JANUARY 16, 2024

Wurzak Hotel Group has expanded its services to include third-party hotel management services for additional ownership groups in strategic markets. We are now expanding to other ownership groups while focusing on specific target markets where we have a competitive advantage and that will enable us to generate superior operating performance.”

Guest Satisfaction 64

Guest Satisfaction Revenue Projections Budgeting Accounting 64

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. Careful consideration of colour schemes, furnishings, and amenities ensures a cohesive and inviting atmosphere that resonates with guests.

Budgeting 98

Budgeting Communication Guest Satisfaction Marketing 98

Hotel Business

SEPTEMBER 20, 2023

Additionally, Sarah Cozewith and Adrienne Weil from the AHLA Foundation (AHLAF) provided a comprehensive view of the labor market landscape, recruitment resources, career advancement opportunities and an introduction to various AHLA Network initiatives.

Workshop 97

Workshop Guest Satisfaction Presentation Events 97

Blue Magnet Interactive

OCTOBER 27, 2023

The landscape of the hotel industry in 2024 is evolving rapidly, with an unmistakable tilt towards the digital sphere. From the undying power of social media to the continued importance of search engine marketing, maintaining a robust online presence is no longer a luxury – it’s a vital aspect of success.

Budgeting 52

Budgeting Marketing Blog Book 52

Revenue Hub

MARCH 13, 2024

This realization marks the beginning of their journey in the hospitality landscape. Alignment with Consumer Behavior and Decision-Making Problem recognition as the initial step of the guest journey aligns more closely with established theories of consumer behavior and decision-making processes.

Guest Satisfaction 87

Guest Satisfaction Article Book Marketing 87

Revenue Hub

NOVEMBER 9, 2023

Step 1: Understand the Group Booking Landscape The journey to profitable group booking management begins with understanding the landscape. Knowing when groups are more likely to book can help you allocate resources and plan marketing efforts effectively. Understanding these differences will help you tailor your approach.

Book 93

Book Pricing Guest Satisfaction Article 93

Revenue Hub

SEPTEMBER 27, 2023

In this blog, we’ll dive into the concept of Zero-Based Budgeting and how it can reshape the financial landscape of hotels. Flexibility and Agility: Zero-Based Budgeting enables hotels to quickly adapt to market changes and evolving trends. Regularly review and adjust budgets based on performance and changing market conditions.

Budgeting 81

Budgeting Guest Satisfaction Article Blog 81

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. Jared Lerner is the founder/CEO of Nappr, a marketplace that offers thousands of daytime hotel rates across 24 different countries.

Guest Satisfaction 69

Guest Satisfaction Catering Budgeting Scheduling 69

Revenue Hub

DECEMBER 11, 2023

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This shift is revenue-driven and aims to enhance guest satisfaction, strengthen the brand, ensure customer loyalty, and attract more patrons in a highly competitive market for overnight accommodations.

Guest Satisfaction 96

Guest Satisfaction Article Blog Catering 96

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data.

Guest Satisfaction 83

Guest Satisfaction Pricing Guest Retention Catering 83

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Revenue Hub

AUGUST 22, 2023

NB: This is an article from berner+becker , one of our Expert Partners But instead of violins and cellos, you’re working with bookings, rates, staff schedules, and guest satisfaction. Keeping a pulse on these larger market trends can help you make informed revenue management decisions. Industry benchmarks provide an answer.

Travel and Tourism 81

Travel and Tourism Guest Satisfaction Book Article 81

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. In this context, attracting the right mix of guests becomes more challenging. They need value for what they pay.

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

Revenue Hub

JANUARY 9, 2024

Today, we navigate a landscape marked by changing guest expectations, technological advancements, and a competitive market that demands agility and foresight. By understanding and anticipating guest needs, we can offer services that truly resonate with them.

Guest Satisfaction 81

Guest Satisfaction Article Pricing Catering 81

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. In today’s competitive landscape, full-service hotels and resorts must look beyond room bookings to become truly profitable.

Guest Satisfaction 81

Guest Satisfaction Pricing Article Book 81

Revenue Hub

MAY 17, 2023

In today’s dynamic world, where guests are spoiled for choice and hotel supply is increasingly abundant, hoteliers must continually adapt and innovate to maintain and increase occupancy rates. Direct bookings help you build stronger relationships with your guests while avoiding OTA commissions. Apply this to dynamic to discounting too.

Book 83

Book Guest Satisfaction Pricing Article 83

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotel Owner

MARCH 13, 2024

Here are a few effective ways to increase hotel direct bookings: Create a clear, simple and responsive direct booking website In the current landscape where most customers book accommodations online, it is crucial for hotels to possess an outstanding direct booking website.

Book 98

Book Guest Satisfaction Reservations Information 98

Hotel Owner

OCTOBER 6, 2022

The report serves as a guide, sharing the insights and objectives of independent hoteliers seeking PMS upgrades and providing a better understanding of the competitive landscape – and information to make the best PMS selection for your business. Director of Marketing, Oracle Hospitality & Food and Beverage . Louise Casamento .

Guest Satisfaction 105

Guest Satisfaction Download Maintenance Information 105

SiteMinder

OCTOBER 10, 2023

This data-driven approach enables you to make informed pricing decisions , ensuring you remain competitive in the market while maximising revenue. Pricing is a foundational factor that plays a pivotal role in attracting guests and ensuring the financial viability of your establishment.

Pricing 59

Pricing Guest Satisfaction Information Catering 59

STAAH

NOVEMBER 21, 2023

Introduce add-ons, packages, and incentives, crafting a pricing model that draws guests directly to your doorstep. Unleash the Power of Email Marketing Your database is a treasure trove waiting to be explored. Dive into email marketing to create exclusive flash sales that captivate your audience.

Book 78

Book Guest Satisfaction Pricing Training 78

Revenue Hub

APRIL 30, 2024

This article debunks these misconceptions, highlighting the complex nature of revenue management that goes beyond pricing to include market analysis and customer behavior. Join us as we uncover the truth about how revenue management can enhance profitability and guest satisfaction. However, this is far from the truth.

Pricing 80

Pricing Information Article Marketing 80

Hotel Business

JUNE 21, 2023

As AI continues to reshape the hospitality landscape, hotels will be able to provide even more highly personalized services. With AI-powered data systems and chatbots, hotels can tailor their recommendations, anticipate preferences and provide more seamless interactions to enhance guest satisfaction and loyalty.

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

Revenue Hub

SEPTEMBER 6, 2023

This ensures that your property is displayed prominently among search results, enhancing your chances of being discovered by potential guests. Social Media Marketing Social media platforms have become an integral part of modern business strategy.

Book 95

Book Guest Satisfaction Reservations Article 95

Hotelogix

OCTOBER 18, 2023

It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

SEPTEMBER 5, 2023

By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience. Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand.

Pricing 99

Pricing Reservations Training Article 99

eZee Absolute

OCTOBER 16, 2023

After thorough market research and trying a handful of hotel solutions, they came across eZee (now Yanolja Cloud) and wanted to give it a try. Enhanced Guest Satisfaction : The software’s ability to provide a seamless and personalized guest experience significantly enhanced guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Book Reservations 52