eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

Alice Platform

SEPTEMBER 7, 2022

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

Service that Sells

MARCH 4, 2024

Their team’s contributions often seem to go unnoticed because, from their view in the back, they rarely see or interact directly with the guests. Training to Promote Guest Service Your training program should also stress that good service isn’t just the front-of-house team’s responsibility.

Training 86

Training Front of House Guest Services 86

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Of all the various hotel departments, this is the one that interacts the most with guests. Job titles and roles within the front of house department vary depending on the size and type of hotel.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotel Business

JANUARY 5, 2023

The updates: The creation of a new corporate food & beverage department and hiring of two corporate F&B managers and two task force F&B managers; these new roles will specifically address back-of-house and front-of-house needs across the company’s managed F&B restaurants and bars.

Front of House 59

Front of House Back of House Guest Services Training 59

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Front of house manager. Guest services hotel positions.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52