Remove Front of House Remove Guest Services Remove Housekeeping
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Press Release BPN Solutions & Saba Hospitalty

eHotelier

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

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The Challenge: Design Operations Software for Hotel Housekeeping Teams

Alice Platform

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

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A guide to hotel departments, operational areas and building functions

SiteMinder

The front office department can also be referred to as the reception, front of house, or front desk. Of all the various hotel departments, this is the one that interacts the most with guests. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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A comprehensive overview of job positions within a hotel

SiteMinder

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Front of house manager. Guest services hotel positions.

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Tourism is booming again – but how can we solve the recruitment and retention crisis?

Hotel Owner

Clearly, this does not hold true for certain specialist functions, such as chefs, financial accounting or technology, but does for more generic sets of professional skills largely deployed in guest-facing service roles, front office, food and beverage, and housekeeping.