elements-of-service-serving-guests-with-disabilities-online-course 
AHLEI
OCTOBER 1, 2019
A guest with a guide dog enters your hotel. Or perhaps when a guest using a wheelchair enters the hotel spa, the receptionist greets her with, “Oh, I’m so sorry you’re confined to a wheelchair.”. These and other similar responses can cause your guests distress. There are more travelers with disabilities than ever before.
AHLEI
OCTOBER 2, 2019
Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities , an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.
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7 Shifts
JULY 16, 2021
Do they serve just coffee or small foods as well? We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. They are places where friends and family gather, where ideas are formed and spread, and where important work gets done. For your coffee shop to reach that status, it has to be done right.
Modern Restaurant Management
NOVEMBER 20, 2019
“I look forward to working with CPK’s world-class franchise partners to bring the already beloved brand to even more guests around the globe.” “I look forward to working with CPK’s world-class franchise partners to bring the already beloved brand to even more guests around the globe.”
Modern Restaurant Management
FEBRUARY 18, 2020
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Guests will demand a personalized journey when food is delivered to their door. Elo’s Sonal Apte, vice president of retail and hospitality.
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