InnQuest

AUGUST 3, 2023

In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. This blog emphasizes the importance of guest satisfaction in hospitality industry and discusses various strategies to enhance guest satisfaction.

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Guest Satisfaction Book Document Blog 217

eHotelier

JULY 30, 2023

Digital nomads – who they are and how they are shaping the travel industry? - Insights Here’s what you need to know about digital nomads and how you can attract them to your hotel.

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Hospitality Magazine

AUGUST 2, 2023

The toastie hits the comfort food trifecta with its crisp slices of bread, melted cheese centre, and overall nostalgic vibe. But while you may think of it as a childhood treat or the ideal late-night snack, the toastie is far from just a meal to indulge in at home. More venues, in particular small bars, are adding toasties — or jaffles — to the menu.

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Magazine 246

Soft Inn

AUGUST 3, 2023

If you are tired of sifting through a mountain of emails every morning, this simple technique will help you stay organized and ensure that important messages don't go unnoticed.

Book 243

Book 243

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

InnQuest

AUGUST 2, 2023

In today’s interconnected world, where technology advances at an unprecedented pace, cybersecurity for hospitality management is a growing concern. Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. As technology evolves, cybercriminals are leveraging the power of artificial intelligence (AI) to execute sophisticated attacks.

Hospitality Management 222

Hospitality Management Vendor Management Information Training 222

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. Behind the scenes, strategic decisions greatly impact a restaurant's bottom line, and at the forefront of these is the art of menu engineering. Far from just a list of dishes, a well-engineered menu is a powerful tool that can significantly increase a restaurant's efficiency and profitability.

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Menu Planning Pricing Information 167

Hospitality Net

AUGUST 4, 2023

To celebrate National Chocolate Chip Cookie Day, August 4, DoubleTree by Hilton, known for the beloved signature cookie welcome, announced that starting today, it will begin offering a new allergy-friendly soft chocolate chip cookie, alongside the original DoubleTree chocolate chip cookie, extending the iconic welcome to even more guests.

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Industry Insights Lodging Magazine

AUGUST 4, 2023

The extended-stay segment continues to attract new entrants at a dizzying pace as major brand companies look to identify “white space” in the chain scale that has consistently outperformed the industry in recent years. The newest additions come from Hilton and Marriott International, respectively, both of which recently launched “more affordable” extended-stay brands.

Magazine 98

Magazine 98

eHotelier

AUGUST 2, 2023

Revenue management can sell a 3-star hotel room for 1000 euros a night: here’s how - Insights There’s no limit to the rack rate if the demand is there. Revenue managers use data to predict market rates, not feelings.

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Marketing 246

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Modern Restaurant Management

AUGUST 1, 2023

TACO TUESDAYS: The story of a now-defunct trademark and the risk of trademarks becoming so general with time that they can no longer be protected. TACO TUESDAYS as a Registered Trademark Since 1979, Taco John’s (a regional taco chain based in Wyoming) has used TACO TUESDAYS to promote their restaurant. In 1989, Taco John’s successfully registered the trademark TACO TUESDAYS for restaurant services outside of New Jersey, since a New Jersey restaurant, Gregory’s, had shown earlie

Download 167

Download Events Article Marketing 167

Hospitality Net

AUGUST 4, 2023

The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for the 2023 Adrian Awards. The 67th annual Adrian Awards competition focuses on WanderLOVE, highlighting the stories of remarkable marketing and public relations campaigns, ads, earned media programs, experiential and digital experiences that spark a love for travel, igniting a desire for exploration in travelers around the world.

Marketing 98

Marketing 98

Hotel Owner

AUGUST 4, 2023

Rails at Great Northern Hotel has announced the appointment of Mark Weir as its new head chef. Weir brings over 20 years’ experience in the industry to the hotel and joins from the Haymarket Hotel. During his ten-year tenure at the Haymarket, three of which as head chef, he oversaw a brigade of 26 chefs across the hotel’s restaurant, functions and room service.

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Guest Satisfaction Presentation 98

eHotelier

AUGUST 1, 2023

Anthony Capuano, President and Chief Executive Officer, said, “With continued momentum in demand for global travel, we posted another quarter of outstanding results. Second quarter worldwide RevPAR increased 13.5 percent, aided by significant growth in all of our international regions, where RevPAR rose 39 percent. Greater China rebounded quickly once travel restrictions were lifted in January, with second quarter RevPAR surpassing pre-pandemic levels.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Modern Restaurant Management

AUGUST 1, 2023

Amid a climate of recovery and relentless transformation, the restaurant industry braces for new challenges and opportunities. Fresh off a year marked by tremendous disruption, the sector is projected to record a staggering $997 billion in sales this year. Yet, this growth comes at a time of significant menu price inflation and continued impacts from the pandemic.

Pricing 167

Pricing Marketing 167

Hospitality Net

AUGUST 4, 2023

LOTTE HOTELS & RESORTS, South Korea’s largest hotel group, announced the soft launch of L7 HOTELS BY LOTTE WEST LAKE HANOI in Hanoi, Vietnam on July 28. This marks the first international expansion of the L7 HOTELS BY LOTTE brand.

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Hotel Owner

AUGUST 4, 2023

Premier Inn has opened its first hub by Premier Inn hotel in Camden, located at the junction of Camden High Street and Delancey Street, directly opposite Blues Kitchen pub. The new 80-bedroom Premier Inn London Camden hotel, which is operated by Whitbread, offers guests a contemporary style of accommodation with technology enabled ‘compact’ bedrooms and a through-the-day ‘Lounge’ F&B offering.

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eHotelier

AUGUST 3, 2023

Luxury hotels should never aim to be ‘just like home’ but must always strive to be ‘better than home’, which requires an ever-vigilant eye on the current aspirational trends.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Modern Restaurant Management

AUGUST 4, 2023

When it comes to running a restaurant, Gen Z is becoming the prevailing generation to attract and retain. While you may have thought them previously to be in the minority, it is expected that Gen Z will become 30 percent of the workforce by the year 2030. This, coupled with the fact that job transitions are up 80% from year to year for Gen Z, it is time to pay close attention.

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Information 166

Hospitality Net

AUGUST 3, 2023

This article provides a summary of the current state of the timeshare industry, as well as the outlook in the current environment. We also highlight the benefits of timeshare resort ownership. Lastly, we describe the opportunities for entering this industry.

Article 98

Article 98

Hotel Owner

AUGUST 3, 2023

The Golden Lion Hotel in Hunstanton, Norfolk, has been sold to leading UK holiday operator L and J Leisure. The hotel is recognised as the oldest hotel in the area and overlooks a beautiful sandy beach, boasting sea views from most of its 29 bedrooms. Having undergone a recent refurbishment, the hotel also offers facilities, including a restaurant, a bar, and a beer garden with panoramic ocean views.

Marketing 98

Marketing 98

eHotelier

JULY 31, 2023

To survive and thrive, hotel owners need to make changes and ensure that their accommodation remains current and in tune with consumers' trends and buying habits. Here are the main areas you should consider if you want to breathe fresh life into your hotel.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hotel Business

AUGUST 3, 2023

Salamander Hotels & Resorts has rebanded as the Salamander Collection as the company marks the 10th anniversary of its flagship resort in Virginia. On Aug. 29, 2013, Sheila Johnson opened the Salamander Resort & Spa in Middleburg, VA, which is now called Salamander Middleburg under the fresh branding. Since opening, the resort has achieved both the Forbes Five-Star and AAA Five Diamond ratings.

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Communication Magazine Events Marketing 98

Industry Insights Lodging Magazine

AUGUST 2, 2023

DALLAS, Texas—Omni Hotels & Resorts launched a brand evolution as it continues growth comprised of nationwide portfolio enhancements, service training, and marketing investments. Driven by Omni President, Kurt Alexander, the announcement signals a new era for the brand and marks the first shift in visual identity in more than a decade. “Over the last 60 years we’ve been creating elevated experiences inspired by remarkable destinations where guests connect and enjoy genuine hospitality,” said

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Training Magazine Marketing 98

Hotel Owner

AUGUST 4, 2023

Motel One has reported H1 sales of €394m (£337m), while also now boasting more than 25,000 rooms across its global portfolio. According to the brand’s latest financial report, sales in Q2 increased by 32% in 2022 and were 59% higher than the pre-Covid levels of 2019. Meanwhile, occupancy rates for the first half of 2023 rose to 69% compared with 51% in 2022 – jumping from 61% in Q1 to 77% in Q2.

Book 98

Book 98

eHotelier

AUGUST 1, 2023

Tactics hotel brands should employ to expand and increase portfolio value - Insights - Insights Here is a playbook for securing management contracts and expanding your brand.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.