Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

Pricing 180

Pricing Magazine 180

eHotelier

JUNE 28, 2023

3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.

Communication 299

Communication 299

Boutique Hotel News

JUNE 30, 2023

Norway: Luxury hotel Sommerro has appointed André Julseth as its general manager, effective 1 July 2023. For the past three years Julseth served as general manager of The Well Spa & Hotel, located on the outskirts of Oslo. He played a key role in the launch of the hotel in 2021. Between 2015 and 2020, Julseth worked with Sommerro’s parent company Strawberry at a sister hotel THE THIEF.

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Book Events 246

Hospitality Magazine

JUNE 28, 2023

David Bae didn’t really have a choice when it came to his career path — it was hospitality or nothing. He essentially grew up in his dad’s venues alongside his brother, sleeping upstairs at a Japanese–Korean takeaway store in Sydney’s Kings Cross and finishing off homework at the city’s first KBBQ restaurant. “I think it was ingrained in us,” he says.

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Catering Magazine Marketing 246

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Soft Inn

JUNE 28, 2023

Front desk tasks can be simplified with the help of hotel front office systems. Hoteliers are now rushing to implement hotel front office systems in their hotels. From five-star hotels to boutique hotels, a hotel front office system will be a staple in helping hotelier business run smoother.

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Boutique Hotel News

JUNE 27, 2023

UK: The Retreat at Elcot Park, part of The Signet Collection , has launched nine residences for individual purchase. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves. Concierge are also available when needed.

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Concierge 244

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Pricing Accounting Communication Training 179

Hotel Owner

JUNE 26, 2023

Back in 1899, the head of the US Patent Office, Charles Duell, secured his place as a little footnote in history. His organisation got smaller and eventually closed down completely, and when it did, he said it was “because everything that can be invented has been invented”. While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world.

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Budgeting Presentation Training Pricing 119

eHotelier

JUNE 25, 2023

Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hospitality Net

JUNE 28, 2023

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

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Modern Restaurant Management

JUNE 26, 2023

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

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Marketing 179

Lodging Magazine

JUNE 29, 2023

The bleisure travel trend, the new normal and updated technology were major points of emphasis during the opening panel discussion at the inaugural Hospitality Show in Las Vegas as executives discussed how today’s customers are changing and expectations have shifted. John Murray, president/CEO, Sonesta International Hotels; Leslie Hale, president/CEO, RLJ Lodging Trust; and Jay Caiafa, COO, IHG, discussed the aforementioned topics and more during a panel entitled “The Demand Generation: Asking F

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Magazine Events 111

eHotelier

JUNE 27, 2023

A digital divide is emerging in the short term rental industry, with over 70% of property managers planning to add to their existing tech stack this year while roughly half still fail to use even the most basic tech tools.

Property Management 264

Property Management 264

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hotel Owner

JUNE 26, 2023

Can you tell us more about The Academy? How does it work? Is it open to everyone or, if there is a selection process, how does it work? We have a dedicated space within The Tower hotel, which comprises a high-spec classroom and mock reception area, to provide a base for face-to-face learning, as well as an online app-based platform – Flow. The online platform – Flow – shows a list of ‘recommended for you’ courses – depending on the employee’s job role, and based on courses that other people in t

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Training Accounting Presentation 111

Modern Restaurant Management

JUNE 26, 2023

As summer begins, many restaurateurs expect added revenues, according to a recent Datassential survey —but how much will that truly improve their financial performance? Close to 50 percent of the survey respondents predict their summer traffic or sales will go up. But there are counteracting forces at work. For example, Black Box Intelligence reports a decrease in restaurants’ year-over-year same-store sales and traffic growth for three consecutive months (through April 2023).

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Maintenance 110

Lodging Magazine

JUNE 30, 2023

With hotel technology serving as a linchpin, The Hospitality Show yesterday concluded its inaugural event, which reportedly drew an estimated 3,500 attendees from various facets of the industry. The technology focus was underscored by a panel discussion entitled “Hospitality CIOs Meet Their Customers,” during which executives from brands and a major third-party operator assessed the artificial intelligence (AI) revolution within hotels and shared their respective strategies going forward.

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Events Magazine Information 111

eHotelier

JUNE 26, 2023

The future of wine for 2023 - Insights Let’s look farther into the future of wine trends with a sci-fi situation to put it all in perspective.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hospitality Net

JUNE 30, 2023

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

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Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. The sector has demonstrated its resilience time and time again. As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Business

JUNE 28, 2023

The overall price of lodging has climbed 23.6% over the last two years, but a new study from global accommodations search platform trivago reveals there is a continued desire to hit the road this summer, even if it means finding new ways to cut costs. Consumers across the U.S. won’t let rising prices stop them, with a majority (77%) planning to dip into their savings this year to travel.

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Budgeting Pricing Book Presentation 105

eHotelier

JUNE 28, 2023

A travel evolution sparked by the pandemic is driving the growth of Australia’s boutique hotel market, amid heighted demand for unique and hyper-personalised hotel stays.

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Marketing 147

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hospitality Net

JUNE 30, 2023

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

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Hotel Owner

JUNE 29, 2023

The owner of the Luton Hoo Hotel Arora Group has announced that the hotel will be developed under the Fairmont Hotels and Resorts brand. Prior to taking on the Fairmont flag, the hotel will undergo a multi-million-pound redevelopment over the next few years. Today the hotel stands a 5-star country house hotel boasting “exceptional facilities and offering luxurious yet relaxed service”.

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Lodging Magazine

JUNE 26, 2023

PHILADELPHIA – Real estate and hospitality management company HHM Hotels announced Echelon Luxury & Lifestyle, a new business division formed to support independent owners and investors in driving maximum revenue, value, and optimal profitability for independent and independent-inspired brands. Echelon aims to leverage consumer insights and preferences to deliver best-in-class service while creating guest loyalty, in turn, allowing for the highest-possible margins for owners.

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Hospitality Management Magazine 105

Duetto Cloud

JUNE 29, 2023

Once again, this year’s HSMAI ROC conference gave hoteliers the chance to discover the latest traveler trends in leisure, group, and business travel. From the growing demand for group experiences to the evolving needs of business travelers and the shift towards value-driven leisure trips, this year’s event, held in Toronto June 26-29, had plenty of talking points.

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Events 104

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.