MEWS
AUGUST 22, 2023
Are you looking to increase repeat guests at your hotel ? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business.
eHotelier
AUGUST 23, 2023
Profit growth is an intricate dance between short-term guest-focused strategies and long-term team building and process refinement. Here are six tips encompass a holistic approach to increasing profits.
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Hospitality Magazine
AUGUST 21, 2023
I grew up on a vineyard in Victoria, so learning about the process, the importance of fresh produce, and how food and wine are intertwined happened naturally. I was always eating fresh seafood at the Lakes Entrance, fishing with my mates in tinnies after school, and I worked in the kitchen at my sister’s restaurant, so I’ve always been around food and restaurants.
Modern Restaurant Management
AUGUST 23, 2023
Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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MEWS
AUGUST 25, 2023
Defining your hotel's tone of voice is one of the most strategic decisions you need to make. It ties directly into your marketing strategy by determining how your brand communicates a unique value proposition.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Hospitality Magazine
AUGUST 21, 2023
Sydney’s Darlinghurst is gearing up for the launch of a neighbourhood bar spearheaded by none other than Alex Prichard, Evan Stroeve, and Cynthia Litster. The inner-city venue dubbed The Waratah is located on the corner of Liverpool and Victoria Street and is the first from Pollen Hospitality, a new group founded by Stroeve and Lister. The dual-level venue is set to launch three rooms across two floors that will each offer guests a unique experience.
Modern Restaurant Management
AUGUST 22, 2023
Unfortunately, scams are everywhere. The National Restaurant Association puts restaurant losses due to fraud as much as four percent of sales annually. What exactly are these scams, and how can restaurant owners protect themselves? In this episode of The Main Course , hosted by MRM's Barbara Castiglia , speaks with David McClellan , the president, and CEO of Social Catfish , a company dedicated to preventing online scams through reverse search technology.
Hotel Owner
AUGUST 25, 2023
Hilton London Bankside has appointed Raoul de Souza as the hotel’s new general manager. De Souza brings 25 years of experience in the hospitality sector, having worked in a variety of properties around the world, including JW Marriott Grosvenor House London and Taj Palaces and Hotels in India. He has been an “integral part” of the Hilton London Bankside opening team since May 2015, and began his tenure at the hotel as director of Food and Beverage, overseeing a team of 92, and playing a key role
eHotelier
AUGUST 20, 2023
A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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Hospitality Magazine
AUGUST 23, 2023
Celebrity chef and TV culinary icon Jamie Oliver is gearing up to return to Sydney for an evening at the Opera House on 11 November. Oliver will sit down for an in-depth conversation with MasterChef Australia ‘s Melissa Leong and cover his 24-year career including all the ups and downs in between. “Every time I visit Australia it feels like a big old hug – it’s a real home away from home for me and I’m so excited to be back this year for this event,” he says. “I can’t wait to s
Modern Restaurant Management
AUGUST 21, 2023
As an investor in some of America’s most iconic brands, I’ve identified some key elements that every food brand can focus on in 2023 to grow and scale their business. When looking to invest in a food concept, we look for these seven elements: 1. Strong Unit Economics and Profitability In 2023, investors are looking for businesses that have their fundamentals down and are disciplined in their operations.
Hotel Owner
AUGUST 25, 2023
Real estate investor and developer Lamington Group has officially announced its new Room2 Belfast hometel, the fourth outpost, and first property outside England, is set to open its doors on 16 October. The new property will consist of 175 rooms across nine floors as well as a café, tea room, meeting and event spaces, a gym, bar, restaurant and a lounge available for both guests and locals.
eHotelier
AUGUST 24, 2023
A couple of years ago, Expedia Group published an insightful report showing how the path to purchase with online travel varied in Canada, the U.S. and the United Kingdom. Fast-forward to 2023 with mobile and internet usage through the roof, changing behaviors post-COVID and the emerging phenomenon of generative AI… and we find travelers consuming content.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Hospitality Net
AUGUST 25, 2023
Nowadays, we see sustainability touted across trade publication headlines and social media. But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Why does sustainability in travel matter so much now – more than ever – to consumers? Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers?
Modern Restaurant Management
AUGUST 25, 2023
Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.
Hotel Business
AUGUST 25, 2023
Despite rocky economic conditions and pressures within organizations to cut down on travel costs, business travel is making an unexpected and robust comeback. According to Capterra’s 2023 Travel Survey , 46% of business travelers report going on more trips than before the pandemic—on average, they travel six times a year, with trips lasting about three days.
eHotelier
AUGUST 22, 2023
Hoteliers should not digitize just for the sake of it but rather adopt those technologies that increase their market pull and improve their bottom line.
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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali
Hotel Owner
AUGUST 25, 2023
Reliance Industries (RIL) has announced that it has partnered with The Oberoi Hotels and Resorts (Oberoi) to jointly manage three of its hotels across the UK and India. These include the upcoming Anant Vilas Hotel in Mumbai’s Bandra Kurla Complex (BKC), the iconic Stoke Park in Buckinghamshire, UK, and another planned project in Gujarat. The news comes after Oberoi Hotels was voted the World’s Best Hotel Brand at the Travel + Leisure, USA World’s Best Awards, 2022.
Modern Restaurant Management
AUGUST 25, 2023
Commercial ice machines are an indispensable part of various businesses, including restaurants, hotels, and bars. While many factors contribute to the efficiency and performance of these machines, the quality of the water used plays a significant role. The water composition in different cities can vary greatly, and this can have a profound impact on the functionality and lifespan of commercial ice machines.
Hospitality Net
AUGUST 25, 2023
Over are the days of hotel restaurants existing as a last-minute option for travelers. Today, hotels operate full-scale culinary experiences ranging from grab-and-go markets to five-star dining, and even immersive events that truly put them on the map as a destination for epicureans.
eHotelier
AUGUST 24, 2023
IHG Hotels & Resorts – one of the world’s leading hotel companies with over 6,000 hotels across 19 distinct brands and an award-winning loyalty programme, IHG One Rewards – has opened its newest and third Hotel Indigo in Australia, together with Pro-invest Group – Hotel Indigo Melbourne on Flinders.
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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.
Hotel Business
AUGUST 24, 2023
It’s the August edition of Hotel Business and this issue features a cover story on Mirbeau Inn & Spa, as well as a Q+A with owners and developers, an interview with Barbara Purvis of Essex Hotel Management and a report on our recent Hot Topics session, sponsored by DIRECTV about bringing the home experience to hotel guestrooms. View this issue The post Hot Off The Press – August 2023 appeared first on hotelbusiness.com.
Hotel Owner
AUGUST 24, 2023
The Feathers Hotel in Woodstock has recently been bought by local property developer Daniel Ede, who plans to continue the hospitality business. The Ede Homes Group already owns 192 hotels in Oxford and Old Abbey House in Abingdon, as well as developing new residential properties in the region, and is now adding the Grade II listed 21-bed hotel to its portfolio.
Industry Insights Lodging Magazine
AUGUST 24, 2023
ATLANTA—IHG Hotels & Resorts introduced IHG LIFT, an owner growth program focused on creating more hotel development support for historically underrepresented groups within the hospitality industry and diversifying IHG’s hotel owner community. The company’s new program will help with common barriers to hotel ownership among these groups and garner success for diverse owner-entrepreneurs for success.
eHotelier
AUGUST 24, 2023
Margaritaville Hotel San Diego Gaslamp Quarter is now open in downtown San Diego, marking the beloved brand’s first city-center location on the West Coast. Following a nearly $30 million property-wide reimagination, the property is a distinctly Southern Californian take on the Margaritaville experience and is now home to San Diego’s largest rooftop pool deck, vibrant and beachy accommodations, three dining and entertainment destinations to sip and savor, flexible meetings and events spaces, and
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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.
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