Sat.Jun 17, 2023 - Fri.Jun 23, 2023

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Insightful Solutions to Reservation No-Shows

Horizon Hospitality

If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.

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Unleashing profit potential through innovative packages

eHotelier

If a hotel puts more effort into designing packages using the four Ps (Product, Price, Promotion, and Place), the chances are much higher that the package will become a sales success.

Pricing 263
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5 Easy Steps To Create Listing on Airbnb

Soft Inn

Have an extra property that you don't know how to make use of? Well, listing them on Airbnb might be the answer for you. Airbnb is the top site for you to rent out properties and gain income. With the many Airbnb users, it would be a waste of opportunity if you don't take it.

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Bentley Group announces contemporary Asian restaurant

Hospitality Magazine

The Bentley Group has announced it will open a second Sydney restaurant this year, and this time, Brent Savage and Nick Hildebrandt are exploring the cuisines of China, Korea, and Japan. King Clarence is slated to launch in October with a 100-seat industrial-esque dining room, a kitchen decked out with a custom BBQ and grill, and a central seafood tank.

Magazine 246
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

Marketing 203

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Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

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Finding Joy in the Garden

EATER

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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How QSR Brands Can Best Position Themselves for Non-Traditional Expansion

Modern Restaurant Management

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their

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Blended travel: what it means and how to prepare your hotel for it

eHotelier

Blended travel: what it means and how to prepare your hotel for it - Uncategorised - Insights An Expedia survey shows that 76% of travellers extend their business travel into a leisure trip. How is your hotel preparing to attract these guests?

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Web Exclusive: Getting to know a hotel pastry chef

Hotel Business

Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.

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Five Best Practices to Increase Market Share and Gain Loyal Guests for Resorts

Lodging Magazine

Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.

Marketing 119
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The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

Marketing 180
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Hyatt to debut Thompson Hotels Brand in Italy with Thompson Rome

eHotelier

Hyatt Hotels Corporation today announced that a Hyatt affiliate has entered into a franchise agreement with Botteghe Oscure s.r.l., a company affiliated with AG Group s.r.l., for the first Thompson Hotels property in Italy with Thompson Rome. Expected to open by mid-2024 in the heart of the Italian capital, the 70-room luxury lifestyle hotel will be the brand’s second property in Europe, joining Thompson Madrid, which opened in 2022, and the previously announced Thompson Vienna, which is slated

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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IntercityHotel brand comes to Rotterdam-Schiedam

Hospitality Net

The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.

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Parking Profits: As Occupancy Stalls, Hoteliers Increase Revenue From Drive-In Guests

Lodging Magazine

Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro

Magazine 115
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Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Hotel insurance 101

eHotelier

Here’s a detailed overview of hotel insurance, covering the key aspects that every hotelier should consider when assessing their insurance requirements.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Road to the Show: HITEC returns to Toronto

Hotel Business

Returning to Canada for only the second time in its history, HITEC Toronto will take place from Monday, June 26 through Thursday, June 29 at the Metro Toronto Convention Centre. The conference portion of HITEC will include a number of sessions throughout the three days. Here’s a look at some of the highlights: Monday The conference kicks off with the “The Workforce Focus Has Shifted: Recruitment, Retention and Work-Life Balance” session from 9:00 a.m. to 10:15 a.m.

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Pipeline Full of Projects: Boutique Brand Aiden Poised to Double Portfolio in Next 24 Months

Lodging Magazine

Coming up on its five-year anniversary, BWH Hotel Group’s boutique Aiden brand continues to gain momentum with 21 properties open and a robust development pipeline that is projected to at least double the portfolio within the next two years. In fact, there are roughly 50 Aiden hotels in various phases of development globally, according to Brad LeBlanc, SVP and chief development officer, BWH Hotel Group.

Magazine 111
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Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

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Unveiling the harsh reality of overtourism

eHotelier

Given the challenges caused by overtourism, some innovations are emerging that could shape the future of travel and create a sustainable paradigm that balances the needs of both destinations and travelers, paving the way for a more inclusive and responsible travel experience.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Whitbread sees 18% rise in Premier Inn sales

Hotel Owner

Premier Inn UK has reported accommodation sales up 18% compared with the same period last year, according to its Q1 trading update for the 13 weeks to 1 June 2023. According to Premier Inn hotel’s owner Whitbread, strong demand from both business and leisure guests across the regions and London boosted its sales. Its revenue per available room also increased 16% ahead of FY23 and up 40% compared with FY20.

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MMI Hotel Group To Operate Fontana Village Resort & Marina In NC

Hospitality Net

Officials of MMI Hotel Group (MMI), a leading operator of core, lifestyle and destination resorts and hotels located primarily in the Southeast United States, today announced the company has been selected to operate Fontana Village Resort & Marina in Fontana Dam, N.C. Nestled in the heart of the Smoky Mountains, Fontana Village is a resort property comprised of approximately 356 scenic acres that includes a 91-room lodge, 124 cabins, two restaurants, a general store, two swimming pools including

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This Week’s Comings & Goings

Lodging Magazine

Hard Rock Hotel New York named David Salcfas general manager. Salcfas joins the property after a career with Marriott International where he made an impact on the company as an Executive Committee member across 16 hotels and five brands. The Biltmore Los Angeles, part of Millennium Hotels & Resorts, appointed Tiffany Zimmer-Penton as general manager of the property.

Magazine 105
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Hotel Paso del Norte: an El Paso jewel

Hotel Business

The West Texas city of El Paso is home to Hotel Paso del Norte, Autograph Collection, a 100-year-old property that was renovated and brought back to life in 2020. The building, which was added to the National Register of Historic Places in January 1979, is located less than a mile from the Mexican border and has a storied history of hosting U.S. presidents, celebrities and dignitaries from around the world.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.