February, 2023

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Are hotel restaurants stepping up to the plate?

eHotelier

Hotels and resorts now have the ability to link key guest, dining and loyalty CRM data across both restaurant and hotel guest profiles. By integrating this combined data into a unified guest profile, hotels with restaurants can increase engagement with their most loyal guests through their dining experiences.

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Top Restaurant Hiring Tips

Modern Restaurant Management

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now? What are the biggest pain points and have they changed due to the pandemic?

Training 204
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Our Wage Models are Broken

7 Shifts

It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model. This isn’t an easy conversation to have. The institution of tipping and the existence of the sub-minimum wage is heavily rooted in slavery , and has led to decades of underpaying a workforce that is majority black, brown, and female.

Training 156
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Adobo Every Vegetable

EATER

Bettina Makalintal The uses for the Filipino braise go way, way beyond meat There are two things I always have big bottles of in my pantry: soy sauce and vinegar. Each is useful in its own way. But of course, it’s no coincidence that together, the two make up the base of Filipino adobo , the simple braise that so often appears on the table in homes across the diaspora.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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UNDER THE GRILL: Top chefs reveal menu ideas for 2023

Boutique Hotelier

With the cost of living squeeze, people are looking for much more than just a seat at a top restaurant when they dine out. Consumers are wanting to be wowed with experiences that are exclusive, wild and authentic as they seek new tastes and more than just fuel in their food. Despite the economic and environmental challenges that we are all facing, people are determined to find inspiration and optimism in the restaurant space.

Pricing 124

More Trending

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Market segmentation essential for total revenue management

eHotelier

Here are recommendations to help hotels effectively implement total revenue management using market segmentation strategies to improve their overall performance and maximize their revenue and profitability.

Marketing 306
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Rethinking the Future of Dining Through Technology

Modern Restaurant Management

There have been a lot of discussions and opinions swirling around after Rene Redzepi announced the closure of Noma , arguably one of the top restaurants in the world. While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. Noma’s announcement generated a healthy debate on how we can improve the restaurant industry as a whole and how we should defend our food systems and culture.

Server 193
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How to Show Your Staff Love for Employee Appreciation Day

7 Shifts

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. During the pandemic, many service workers either left or were forced out of the industry and never returned. According to our data , the average turnover rate for restaurant staff in the U.S. was 62%. When staff are unhappy, you lose more than just the cost of hiring and training.

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The Next Era of American Fine Dining Is Here, Care of West Africa

EATER

Photos: Teranga, Dept of Culture, Nok by Alara | Illustration: Eater Chefs are spotlighting their culinary heritage on tasting menus, at buzzy pop-ups, and at new restaurants across the country At Dept of Culture, a soft white cheese called wara comes plated with stew — blended and cooked tomatoes, bell peppers, and onions, spiced like many Nigerians prefer it.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Glenn Haussman joins Hotel Business Hot Topics platform

Hotel Business

Hotel Business is excited to announce a partnership agreement with Glenn Haussman , the hospitality industry’s leading commentator, consultant and podcaster. Haussman joins Hotel Business ’ roster of panel moderators, lending his talent and insight to its signature Hot Topics series. Hot Topics highlights industry expertise and thought leadership on must-know issues affecting hoteliers to registered attendees via a virtual platform.

Events 122
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Fontainebleau Las Vegas: How One of the Country’s Largest Construction Projects Is Shaping Up

Lodging Magazine

Brett Mufson, president of Fontainebleau Development, a real estate development group specializing in large-scale lifestyle developments, recently added to his title “president and CEO of Fontainebleau Las Vegas,” one of the largest construction projects in the United States. Set to debut in the fourth quarter of 2023, the property is Fontainebleau’s first in Las Vegas and marks the brand’s western expansion.

Magazine 122
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Get found by your guests – SEO tips for hoteliers

eHotelier

Here are the top priorities for optimising your website from a technical perspective, optimising your website’s content, and optimising your presence in local search.

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Four Tactics Restaurant Managers Can Implement Now to Improve Employee Engagement

Modern Restaurant Management

Today, restaurants’ staggering turnover rates are 70 percent higher than all other sectors. What can restaurant owners and managers do to better engage workers and increase retention in the long run? The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic. McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more se

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hospitality vet appointed CEO of Highland Coast Hotels 

Hotel Owner

Highland Coast Hotels has appointed global hospitality veteran, Guy Crawford, as its new chief executive officer. Crawford is a former CEO and board member of Jumeirah Hospitality Group in Dubai, and was former managing director of Forte Heritage Hotels, as well as the managing director of Le Meridien Africa, Caribbean and Indian Ocean. He has also acted as a non-executive board member of the Indian Hotels Company, Taj Group; Lausanne Hotel School in Switzerland; and Emirates Hotel Academy i

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We’re in the Age of Food Talent. Whetstone’s New Agency Wants to Represent It.

EATER

Reem Assil, Femi Oyediran, Christa Barfield, and Alicia Kennedy. | Hone Stephen Satterfield’s food origins-focused media company hopes to help emerging food talent access the opportunities they want A lot has changed since 2017, when Stephen Satterfield launched Whetstone as a magazine about global food origins. The motivation then, Satterfield has explained , was his disappointment with food media’s “incredibly myopic, unimaginative, and formulaic” perspective.

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SoundHound develops voice-based ordering

Fast Casual

SoundHound has entered the digital menu game with its voice-ordering technology harnessing AI to allow customers to make and edit drive-through orders without going through a drive through attendant, according to a video and press release.

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Are You Ready? How to Protect Your Hotel Before a Crisis Hits

Lodging Magazine

In December, a 52-foot high cylindrical aquarium, the largest of its kind, burst—sending millions of gallons of water flooding into the lobby of Berlin’s Radisson Blu hotel. It left 1,500 tropical fish dead, two guests injured, and devastating damage. The scene proved irresistible to international media that streamed the images almost instantly across nearly every media outlet from BBC to CNN.

Magazine 120
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Hotel previsualization as a metaverse use case for right now

eHotelier

The travel industry is one of the prime beneficiaries of metaverse technologies with applications that your brand can realize for gains in 2023.

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Expanding Your Business? Seven Tips to Improve Cash Flow to Fund a New Location

Modern Restaurant Management

Restaurant365’s State of the Industry Customer Survey shows that 60 percent of surveyed customers plan to expand their businesses in 2023 despite expected increased labor and food costs. Whether a restaurant wants to expand on its first location’s success or try a new type of venue entirely, opening a second location is a big decision. While most restaurant operators will seek outside funding to get the second location running, it still takes time for a unit to become profitable once

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OYO Hotels adds 40 hotels and doubles revenue in FY22

Hotel Owner

OYO Hotels, the global travel technology company, has announced that its UK operations added 40 hotels to its platform and doubled its revenue in 2022 compared to the prior year. The hotel group also saw a 50% increase in revenue per available room compared to 2021, as well as a 110% jump in RevPar compared to 2020. As a result, OYO now has over 150 small hotels spread across more than 65 cities in its UK network, having added new hotels in Otterburn, Folkestone, Worcester, Swansea, Crewe, Kid

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Leisure & hospitality sector adds 128K jobs

Hotel Business

The leisure and hospitality sector added 128,000 jobs in January—the most of any sector—according to the U.S. Bureau of Labor Statistics. Overall, the economy added 517,000 jobs. Both the unemployment rate, at 3.4%, and the number of unemployed persons, at 5.7 million, changed little in January. The unemployment rate has shown little net movement since early 2022.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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The Capital in London’s Knightsbridge to refresh all guest bedrooms in year-long project

Boutique Hotelier

The Capital, a five-star hotel, apartments and townhouse in the Knightsbridge neighbourhood of London, has revealed it will refresh all of its guest bedrooms in 2023. Throughout the year, the existing rooms will be given a new lease of life, while the facade of the hotel will also undergo an update, to allow the property greater visibility on Basil Street.

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‘Homestyle’ In-Room Media: Replicating the Options Hotel Guests Enjoy in Their Daily Lives

Lodging Magazine

Standard cable television and WiFi are no longer enough when it comes to meeting guests’ expectations for in-room entertainment. Typically arriving with numerous devices including laptops, tablets, and, of course, smartphones, many guests want the sophisticated digital entertainment experience they enjoy at home to continue in their hotel rooms. That offering can be a differentiator, leading guests to choose one property over another.

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Data privacy: how hotels can protect guest and customer data

eHotelier

If you work at a hotel, you need to know about data privacy and the threats that exist around every corner. Here are steps you can take to safeguard this data and eliminate those threats.

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Amid Influx of New Employees, Restaurants Must Build and Reinforce Brand Excellence

Modern Restaurant Management

The recent workforce shortage brought the restaurant industry to its knees. Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Now, massive layoffs in other sectors (including tech, real estate, etc.) will create more job seekers in the restaurant/hospitality industry. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence.

Training 184
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an