Wed.Oct 04, 2023

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5 tips to get more hotel reviews

eHotelier

In the highly competitive landscape of the hospitality industry, mastering the art of collecting online reviews is a strategic move that can set you apart from the competition. You'll not only boost your online reputation but also gain valuable insights to improve your service.

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Personalizing the Dining Experience Through Music (Podcast)

Modern Restaurant Management

In this episode of The Main Course , hosted by MRM Executive Editor Barbara Castiglia examines music and its impact on the dining experience with guest Ross Honey, President and CEO at TouchTunes.

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World’s 50 Best 2024 to be hosted in Las Vegas

Hospitality Magazine

The World’s 50 Best Restaurants will head to the glitzy city of Las Vegas for the first time next year, hosting the annual awards ceremony as well as a program of culinary events. Come 5 June, chefs from across the globe will gather together to find out who has made the top 50 list at Wynn Las Vegas. “We are thrilled to head to the US as we announce Las Vegas as the location for The World’s 50 Best Restaurants 2024,” says William Drew, director of content. “No stranger to putti

Events 130
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IHG Hotels & Resorts introduces Vignette Collection to Indonesia

eHotelier

IHG Hotels & Resorts – one of the world’s leading hotel companies with more than 6,000 open hotels across 100 countries – is proud to partner with MMS Land, to debut the first Vignette Collection hotel in Indonesia.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Ester’s Mat Lindsay is Two Good Co’s chef of the month

Hospitality Magazine

Sydney chef Mat Lindsay has been announced as Two Good Co’s chef of the month for October. Lindsay is the force behind Ester and Poly, two of the city’s most acclaimed venues, with the chef recently releasing a new cookbook aptly named Ester. Now, he’s partnered with social enterprise Two Good to put together three options for the Darlinghurst cafe’s lunch menu.

Magazine 130

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Tips to prepare your venue for the summer period this year

Hospitality Magazine

Let’s hope the heatwaves this summer won’t be like what’s happening in the northern hemisphere or the bushfires of 2019. It’s important to prepare for big challenges, plan to protect assets, and organise disaster-recovery marketing. Urgent safety and continuity issues need your attention, starting with a secure power supply. It could even be a generator to ensure you can keep running if the power goes out.

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Jason C. Bass appointed Director of Culture and Programming at Thompson Atlanta-Buckhead

eHotelier

Thompson Atlanta-Buckhead, the urban lifestyle luxury hotel located in one of Atlanta's most desirable neighborhoods, announces Jason C. Bass as Director of Culture and Programming. In this role, Bass curates a range of culturally diverse programming, oversees community-focused brand strategy and collaborates with external partners to enhance guest experience.

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Women in Hospitality’s 2024 Mentor Program

Hospitality Magazine

Not-for-profit organisation Women in Hospitality (WOHO) has announced it is partnering with Pink Boots Society Australia (PBSA) for the upcoming intake of its renowned Mentor Program, slated to launch in January 2024. The partnership is rooted in a shared commitment to break down barriers, open doors, empower and uplift women and non-binary people into excelling and leading in the hospitality sector.

Magazine 130
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Coast Hotels supports British Columbia charities with funds raised from 21st Annual Golf Classic

eHotelier

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, hosted the 21st Annual Coast Hotels Shuhachi Naito Golf Classic in July of this year. This tournament, supported by over 25 partner vendors, a fully sold-out field of golfers, and a dinner attended by over 180 guests raised valuable funds for two charities this year: the ALS Society of BC and the Vancouver Holocaust Education Centre.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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The new Mews Kiosk: revolutionizing the check-in experience

MEWS

Even if we know that the guest experience starts at booking – or even research – when a guest walks through your door, that’s when it’s “game on.” Every touch needs to meet your guests’ (rising) expectations. And, at the same time, it’s important that their experience aligns with your brand identity and goals.

Book 130
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LSPR hosts 5th International Conference on Communication and Business

eHotelier

In line with Indonesia's chairmanship of ASEAN this year, LSPR Institute of Communication & Business, in collaboration with the ASEAN PR Network, organised an international conference on communication and business with the theme "Strengthening ASEAN Leadership in Sustainable Business." The conference took place at the United in Diversity Bali Campus and Trans Hotel Bali, gathering over 200 participants, speakers, educational institutions, and international public relations agencies from 15 c

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In ‘Prison Ramen,’ Author Gustavo Alvarez Wants to Put Inmates’ Culinary Ingenuity on Full Display

EATER

Getty Images/iStockphoto Currently and formerly incarcerated people’s instant noodle recipes shed new light on the commissary staple How can instant ramen become popcorn, trail mix, a bologna sandwich, Vietnamese teriyaki, and chili mac? And, more importantly, why would you want it to? As Gustavo “Goose” Alvarez learned during 13 years spent in and out of prison, it takes pretty desperate circumstances to inspire this level of instant noodle ingenuity.

Book 129
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Strengthening Partnerships: Alpin Family and SuitePad equip ten more houses

eHotelier

The Austrian hotel group Alpin Family and the German hotel tech provider SuitePad are strengthening their partnership following successful pilot projects in three hotels. By the end of the year, an additional ten properties in the group will be furnished with in-room tablets. These tablets offer guests an easy way to access hotel information and services digitally, enhancing the personalization of their stay.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Honestly, the Cheese Grotto Comes in Handy

EATER

You may not think you need another thing on your counter, but what if that thing has cheese in it? | Cheese Grotto Maybe you don’t need an at-home cheese cave, but you should want one When I was first sent the Cheese Grotto after signing up for a cheese tasting, I thought, this is ridiculous. I have a small kitchen, so I find I have to be judicious about appliances and kitchenware — it was a whole thing to admit that yes, I may need to finally make room for a blender.

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Hotel Investor Apps welcomes New VP for West Coast

eHotelier

Hotel Investor Apps (HIA), the advanced accounting and business intelligence company, has appointed Candra Valley (Rader) as Regional VP of Sales – West.

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The Future of Your Local Is Hyperlocal

EATER

Modern bartending tools and techniques are allowing programs to explore more environmentally sustainable models with drinks that are actually, well, good.

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Introducing Sleap.io: The First Web3 Hotel Booking Platform

Hospitality Net

Excitement abounds at Sleap.io with the introduction of an unprecedented Web3 hotel booking interface. Sleap.io takes a bold step into the travel future, weaving together advanced decentralized technology and cryptocurrency, setting a new standard in user experience.

Book 111
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Instagram moments boosting importance of travel experiences

PhocusWire

While experiences continue to gain importance in travel planning, factors such as limited online supply, weather and fixed pricing create disincentives to book far in advance.

Pricing 111
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High-Volume Holiday Recruiting Strategies

Modern Restaurant Management

Hiring top talent can be a daunting task for any organization. However, for restaurants dealing with high-volume recruitment needs, the challenge is even greater. The need for high-volume recruiting typically arises from rapid growth, seasonal demands like the upcoming holiday season, Challenges While high-volume recruiting can be an exciting indicator of organizational growth, it poses unique challenges for hiring teams.

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Doug Kennedy Announces Next Topic In His Webcast Training Series: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals By Transitioning to “Sales Hunting”

Hospitality Net

Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals By Transitioning to “Sales Hunting” scheduled for Friday, October 20 from Noon – 12:40pm EDT.

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Elevating Its Brand Image: Wyndham Hotels Leverages Net Unit Growth Into Wall Street Gains, Increased Industry Recognition

Industry Insights Lodging Magazine

As I sit down with President & CEO Geoff Ballotti to talk all things Wyndham, we’re perched high above the 18th green at the Wyndham Championship in Greensboro, North Carolina. As we discuss everything from its milestone of five years as a public company to new brand launches, the conversation is occasionally put on hold by a loud cheer or gasp from the crowd, depending on whether the putt is made or missed.

Magazine 104
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Wall Redefines Hospitality at the Hilton Waikiki Beach

Hospitality Net

Samsung Electronics America, Inc., an industry leader in the global display market, is elevating experiences at the Hilton Waikiki Beach with a new installation of The Wall All-In-One 4K display. The 146-inch Direct View LED display is now one of the largest displays in Hawaii, offering the hotel’s guests and local customers an inspiring viewing experience with vibrant colors and superior clarity.

Marketing 100
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Conflict Resolution Strategies to Deal with Unhappy Hotel Guests

Revenue Hub

Conflict resolution strategies show you the best way to approach a negative situation, defer an angry client, and implement strategies for sustaining your brand’s reputation. NB: This is an article from Mews The better your conflict resolution, the quicker your business can recover from a bad experience. Discover ways to manage a hotel crisis. All team members should complete conflict resolution training.

Article 100
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Accor Opens 125-Key Mövenpick in Tallinn, Estonia

Hospitality Net

The hotel is centrally located in Tallinn and offers a unique concept for the local market. Mövenpick invites guests to indulge their senses, offering exquisite food, Swiss hospitality, modern design, and, of course, something that Switzerland is known for - chocolate, making each moment spent at the hotel worth remembering.

Marketing 100
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Pan Pacific London appoints new hotel manager

Hotel Owner

Pan Pacific London has announced the appointment of John Kelly as its new hotel manager. Kelly has over 20 years’ experience across the UK and Europe and joins Pan Pacific London from Adare Manor in Ireland. He held the position of deputy general manager at Adare Manor and was in charge of managing daily operations around the resort. Prior to that, he worked as hotel manager at The Bloomsbury Hotel and held other senior roles including director of operations and director of rooms at The Hoxton H

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.