Thu.Oct 20, 2022

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How Coherent Communication Can Help Revive the Hospitality Sector

Modern Restaurant Management

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

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What Is Truly Leaving Your Hotel Guests Dissatisfied?

Revenue Hub

Guest dissatisfaction is largely due to delayed services, not the services themselves. Guest dissatisfaction is often misconstrued to be centered around bad service. But in most hotels, guest dissatisfaction has little to do with the hotel’s services themselves. NB: This is an article from RateGain.

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The Guardsman appoints general manager

Boutique Hotel News

Monaglio said: “I have been proud to see the property cement its position as one of the capital’s finest luxury hotels, winning a host of prestigious awards and, most importantly, offering a standard of service that sees our guests returning time and time again. I am very excited to continue this journey.” .

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[Updated for 2023] The State-by-State Guide To Tip Pooling Laws

7 Shifts

What about mandatory service charges? This means servers who serve food and provide table service, bartenders who make and serve drinks, or bussers who clear tables, etc.), What about mandatory service charges? Many restaurants add a service charge on to bills for large tables of diners, private parties, or events.

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?

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Is the COVID-19 Pandemic Over? For Employers, Not Yet

Workforce Bulletin

In addition, recipients of federal Medicare and Medicaid funding remain obligated under the federal Centers for Medicare & Medicaid Services (CMS) interim final rule , which was upheld by the Supreme Court of the United States early this year.

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Hotel Equities opens TownePlace Suites by Marriott north of LA

Serviced Apartments

Our partnership provides development services on the new build hotel as well as management of the asset.”. Our goal is to provide our guests with best-in-class accommodations with quality service and added amenities to make their stay comfortable and enjoyable.