Mon.Apr 08, 2024

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In defense of tradition: Why hotels should resist the urge to change

eHotelier

The future of hospitality lies not in abandoning its roots in pursuit of novelty but in deepening its commitment to the principles that have always defined it: warmth, welcome, and a dedication to the well-being of every guest.

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Building a Food Culture

Modern Restaurant Management

When you jump into the world of Industrial and Organizational (IO) Psychology, culture is a predominant theme. That’s because one of the secrets to performance within any group, whether that is in the workplace, organizations, and even at home is to become cohesive, and the catalyst for cohesion is through culture. And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining g

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Decoding travel jargon: From bleisure to rubbish tourism

eHotelier

Author and travel writer Paul Theroux had a very simple way of describing people who travel. He divided them into tourist and traveller, saying, “Tourists don’t know where they’ve been, travellers don’t know where they’re going.

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Pont Dining Room debuts new menu at InterContinental Sydney

Hospitality Magazine

The InterContinental Sydney has hit refresh on the culinary direction of in-house restaurant Pont Dining Room. Chef de Cuisine Kanishka Amunugama is now heading up the kitchen and has reworked the menu to feature dishes that make the most of seasonal produce and the kitchen’s chargrill. “We wanted to create a menu that maximises the potential of every ingredient, leaving no element wasted and spotlight sustainable sourced, seasonal produce,” says the former Mount Lofty House chef.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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IHG Hotels & Resorts named to Fortune 100 Best Companies to Work For®

eHotelier

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, has been named to the Fortune 100 Best Companies to Work For® 2024 List by Great Place To Work® and Fortune magazine, coming in at No. 28. Earning a spot means that IHG Hotels & Resorts has surpassed rigorous benchmarks, establishing itself as one of the country’s best places to work.

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Rolf Arndt named Managing Director of Fairmas Services GmbH

eHotelier

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors. Notably, Fairmas remains under the leadership of Niels Schroeder, while Rolf Arndt will lead the Fairmas Services GmbH. With over 30 years of invaluable experience in the hospitality industry, particularly in Finance, Rolf brings a wealth of knowledge and expertise to his new r

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Goldfields Hospitality Group launches in regional Victoria

Hospitality Magazine

Goldfields Hospitality Group (GHG) has officially launched with a focus on promoting and improving tourism and hospitality options in regional Victoria. GHG is the project of local hoteliers Martin Shew and David Cook-Doulton of Hotel Vera in Ballarat and Hotel Ernest in Bendigo alongside local restaurateurs Peter Barton and Tim Foster. The announcement came at a Victorian tourism industry event last week, where GHG shared its plans to develop a portfolio of regional Victorian venues under suppo

Training 130
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Dugasta Properties records overwhelming success: Moonsa project rapidly selling out, Al Haseen Residences 90% sold

eHotelier

Dugasta Properties Development, an emerging force in the UAE’s dynamic real estate landscape, today proudly announces the remarkable success of its flagship projects, Al Haseen Residences and Al Haseen Residences 2, that have been almost sold-out.

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Matt Moran on his expansion to Canberra with Compa and &Sando

Hospitality Magazine

Matt Moran is a name that’s synonymous with the Sydney dining scene. He’s the brains behind some of the city’s top eateries such as Aria and Chiswick, but Canberra has been calling and he’s finally answered with two venues: Compa and &Sando. Moran speaks to Hospitality about the expansion and what to expect from the new additions which have opened this week in the capital city.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Radisson Hotel Group’s luxury lifestyle brand Radisson Collection arrives in India with first opening in Srinagar

eHotelier

Radisson Hotel Group is delighted to announce the grand debut of its luxury lifestyle brand, Radisson Collection in India with the opening of Radisson Collection Hotel & Spa, Riverfront Srinagar. Nested on the banks of River Jhelum, the hotel derives its design inspiration from Kashmir’s heritage, culture, and art. The hotel exudes the true spirit of Kashmir combining landmark architecture, elegant interiors, exceptional gastronomic and cultural experiences, personalized service, and luxurio

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5 Wellness Travel Trends Blurring the Line Between Hospitality and Healthcare

Horizon Hospitality

There is no doubt about it – the wellness travel industry is here to stay, showing steady growth since the end of the pandemic. However, this doesn’t necessarily mean that travelers are now flocking in droves to traditional hotel gyms and beauty spas. Travelers want to leave hotels and resorts feeling more revitalized and healthier than when they arrived.

Training 130
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Kristy Williams appointed Director of Sales & Marketing at Cairns Harbourside Hotel

eHotelier

Highly experienced sales and marketing professional Kristy Williams has been appointed as Director of Sales & Marketing for the newly rebranded Cairns Harbourside Hotel in tropical north Queensland.

Marketing 130
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Bottega Coco announces 2 new chef appointments

Hospitality Magazine

Sydney restaurant Bottega Coco has announced two new culinary talents are now running the kitchen. The Barangaroo Italian eatery is now headed up by Executive Chef Dario Nencioni, who has been working in restaurants for the past 15 years, specialising in Italian cuisine. The Tuscan-born chef moved to Australia in 2016, joining the team at Commissary by Chiosco in Mosman before moving to Bottega Coco. “The essence of Italian cuisine lies in its simplicity and respect for ingredients,”

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Chris Kemlo appointed General Manager at The Calile Hotel

eHotelier

Now in its fifth year, and off the back of being named Best Hotel in Oceania in The World’s 50 Best Hotels last year, The Calile Hotel remains committed to delivering the best possible hospitality experience for its discerning guests.

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In New ‘Simpsons’ Episode, Marge Becomes the Face of a Ghost Kitchen Union

EATER

Marge in hot water. | The Simpsons Simpsons writer Cesar Mazariegos explains why the show decided to tackle minimum wage, ghost kitchens, and the gig economy “It kind of shakes my faith in billionaires,” Marge Simpsons admits to Lisa, three-beers deep after a grueling shift at Gimme Chow, a ghost kitchen and delivery app. In the latest episode of The Simpsons , “Night of the Living Wage,” Marge takes the job to pay off an unexpected medical bill (for someone else’s “emotional-support chicken”).

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2024 Outlook: Profit Trends Should Stabilize, Despite Lingering Challenges

Lodging Magazine

While there are still many unknowns regarding the economy, STR’s data points to further stabilization for the U.S. hotel industry. Aligned with record highs in ADR and RevPAR, total revenues and profits were strong in 2023, well above 2022 and only slightly below 2019 levels. Total revenue per available room (TRevPAR) grew by 10 percent compared to 2022, and with a more normalized growth rate in total expenses per available room (up only $13 in […] The post 2024 Outlook: Profit Trend

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Customer Experience in the Age of AI

Hospitality Net

HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Kimpton Las Mercedes to Serve as Brand’s First Hotel in the Dominican Republic

Lodging Magazine

ATLANTA—Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announced it will open a new boutique hotel in Santo Domingo. Marking the brand’s first property in the Dominican Republic, Kimpton Las Mercedes will complement its surroundings while serving as an exploration point. The hotel is poised to open in the summer of 2024.

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Fairfield by Marriott Opens In Copenhagen for its European Debut

Hospitality Net

Fairfield by Marriott, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, announces its debut in Europe with the opening of Fairfield by Marriott Copenhagen Nordhavn. Situated in Copenhagen’s vibrant North Harbour district, the opening marks a momentous milestone for the trusted brand and its continued global growth. Fairfield by Marriott is the second largest brand within Marriott Bonvoy’s global portfolio with a footprint of over 1,290 open hotels and a healthy p

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Britannia Hotels PBT rises 18% in FY23

Hotel Owner

Britannia Hotels has revealed that pre-tax profits have risen 18% to £39.3m during the year to 31 March 2023, with group turnover also rising 31.3% to £154.7m. Britannia has attributed its performance to sales increasing over 30% for the year, in what was “a period of difficult trading conditions”. The Cheshire-based hotel chain, which has been ranked as the worst in the UK for 11 consecutive years, has also increased its staff total from 1,818 to 2,365.

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Hoteliers to Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference;’ Game-Changing Tech to be Showcased

Hospitality Net

Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative tools and actionable business strategies to capitalize on their Maestro PMS investment.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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STAAH Celebrates Milestone Achievement with 20,000 Properties on Board

STAAH

Technology plays a pivotal role in shaping the way hotels and accommodations operate and connect with their guests. One notable player in this space, STAAH, has recently achieved a remarkable milestone by reaching 20,000 properties worldwide. This achievement not only underscores the company’s growth and influence but also highlights the increasing reliance on advanced technology solutions in the hospitality sector.

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Vibe Hotel Melbourne Docklands Officially Opens For Business

Hospitality Net

TFE Hotels has put their stamp in Docklands… quite literally… with the rebranding of the 273-room Vibe Hotel Melbourne Docklands, which officially welcomed its first guests, Aucklanders Lindy Catchpole and Roberta Donjeany yesterday afternoon.

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San Juan’s Historic Dive, El Batey, Isn’t for Everyone. But Anyone Can Call It Home.

EATER

Despite the passing of its original owner, Hurricane Maria and a pandemic, the bar remains a haven for locals, loud music and more than a few pets.

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Hilton Accelerates Multi Brand, Multi Destination Expansion in Canada

Hospitality Net

Leading global hospitality company, Hilton (NYSE: HLT), continues to accelerate its development efforts in Canada. Following a year of rapid multi brand, multi destination growth with 10 new hotel openings, including the first Canopy by Hilton in Canada, Hilton ended 2023 with 180 open hotels in the country spanning more than 28,000 rooms across 11 brands.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.