Tue.Feb 06, 2024

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Decoding consumer psychology: Secrets to customer delight

eHotelier

By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.

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8 hotel data protection challenges in 2024

MEWS

Why is protecting your hotel guest data so important? Hotel guest data has a range of uses, from optimizing service, personalization, forecasting and building customer loyalty to increasing your hotel's bottom line. With so many uses in the hospitality industry, your hotel has a duty to protect it at all costs.

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Aimbridge Hospitality Updates U.S. Operations, Shifts Teams

Lodging Magazine

PLANO, Texas—Aimbridge Hospitality outlined plans to streamline its U.S. operations, including adding an Owner Relations team to its structure and moving to two focused operating divisions named Aimbridge Select and Aimbridge Full Service. The changes announced reflect the company’s pledge to deliver comprehensive management service. The addition of an Owner Relations team nods to the fast-paced environment hotel owners, asset managers, and hospitality brands face daily and looks to provide part

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Choice Hotels named by AAA and CAA as their new hotel supplier in a decade

eHotelier

Choice Hotels International, Inc. announced its collaboration with AAA and CAA to bring exclusive discounts and promotional offers to AAA and CAA's more than 64 million members.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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2024 Best Hotels Revealed

Hotel Business

U.S. News & World Report has revealed its 14th annual rankings of the Best Hotels. The 2024 rankings highlight more than 37,000 hotels across more than 400 destinations to help travelers find the hotel that suits their needs. For the second year in a row, Acqualina Resort & Residences in Sunny Isles Beach, FL, takes the No. 1 spot in the Best Hotels in the USA ranking, setting itself apart with its oceanfront pools, memorable dining and Mediterranean-inspired decor.

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Peachtree Group closes third Delaware Statutory Trust

Hotel Business

Commercial real estate investment firm Peachtree Group has closed its third hotel property structured as a Delaware Statutory Trust (DST) with the completed acquisition of its 98-key Hilton Garden Inn Jackson in Jackson, TN. “The hotel’s strategic location near healthcare and manufacturing jobs, including Ford’s planned $5.6-billion Blue Oval City, along with a diverse collection of entertainment and retail destinations, establishes it as a valuable addition to our expanding po

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TFE Hotels announces new Queensland build with Adina Chermside Brisbane

eHotelier

The 148-key hotel will be in the heart of one of Brisbane’s most vibrant and fastest growing suburbs, Chermside, and aims to offer a perfectly located and modern experience for guests. Facilities will include an all-day dining restaurant; café/bar, lobby lounge, a meeting room, gym, rainwater harvesting capabilities, and hotel car parking.

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The Ultimate Fondue Dinner Party

EATER

Forks, flames, and fromage: How to throw the ultimate fondue party Forks, flames, and fromage: How to throw the ultimate fondue party 2024 is Eater’s year of the dinner party, and for our first course, we’re serving up a fondue party. Fondue? , you say. What is this, a ski lodge in 1975? To which we respectfully reply: the allure of a deep bowl of hot, melted cheese, let alone a cheese pull, transcends mere decades.

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Eric Danziger announced retirement as CEO of Braintree Group

eHotelier

After an illustrious career spanning over five decades in the hospitality industry, Eric Danziger, CEO of Braintree Group and Resolute Road Hospitality, has officially announced his retirement. Danziger’s contributions to the industry have been invaluable, and his leadership has played a significant role in shaping the success and growth of every organization he has been a part of throughout his career.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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CETT Barcelona School of Tourism, Hospitality and Gastronomy wins European Mise en Place Cup 2024

Hospitality Net

The 16th edition of the European Mise en Place Cup (EMCup) took place on Sunday 4 and Monday 5 February in Maastricht. The theme of this edition was "When artificial intelligence meets human intelligence - The rise of a new generation". The winner of the EMCup 2024 is CETT Barcelona school of tourism, hospitality and gastronomy from Spain, followed by HIM Hotel Institute Montreux from Switzerland and Hotel Management School Maastricht, the Netherlands.

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James P. Pulver appointed Managing Director at Carter Hospitality Group

eHotelier

Carter Hospitality Group has named longtime hotel executive James P. Pulver managing director of its two award-winning Temecula Valley properties: South Coast Winery Resort & Spa and Carter Estate Winery and Resort – both situated in the heart of Southern California’s growing wine country.

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Nomadix Earns Patent for Enhancing Passpoint (Hotspot 2.0) with Loyalty Program Integrations

Hospitality Net

Nomadix® Inc​., bringing connected experiences to life, was issued U.S. Patent No. 11,855,986 by the United States Patent and Trademark Office (USPTO) on December 26, 2023. The patent, titled “Management of network intercept portals for network devices with durable and non-durable identifiers,” represents Nomadix’s ongoing innovations in networking technology and adds to its growing patent portfolio.

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Summit attendees supporting human trafficking relief org

Fast Casual

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including, toothbrushes, hand sanitizers, water, snacks, tissues and feminine products for survivors of human trafficking.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Why Group Hotel Bookings are Good for your Small Hotel

Revenue Hub

Group travel plays an important role in your revenue management strategy. Group bookings are a powerful force, as it allows you to capture a chunk of travellers while only paying distribution and marketing costs for one booking. NB: This is an article from Little Hotelier , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Business groups often travel to a particular location for meetings or conferences, and may be interested in staying at your property.

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Moxy Hotel debuts in Malaysia and lights up Putrajaya

Hospitality Net

Putrajaya stands out as a cultural hub situated just steps away from IOI City Mall, Southeast Asia’s retail giant. The hotel positions itself as a basecamp for fashionistas and thrill-seekers, with easy access to major retail therapy and exciting entertainment options, including a futuristic indoor theme park. The hotel is in proximity to Kuala Lumpur International Airport and major highways connecting Klang Valley and beyond, placing guests in the perfect spot to explore the area’s amenities wi

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The Best High-End Spirits for Cocktails, According to Bartenders

EATER

This is the best top-shelf liquor, from tequila to whiskey, according to bartenders who recommend these spirits for cocktails.

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Airlie Beach’s iconic Mantra Club Croc Announces Refurbishment

Hospitality Net

Owned by Well Smart Group and operated under Accor’s popular Mantra brand, the resort’s new interior design concept echoes seaside elegance, offering stylish boutique-style accommodation with coastal-inspired décor.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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4 restaurant trends staying beyond 2024

Fast Casual

After polling over 8,000 restaurant operators, Julie Gregg, director of Market Insights and Competitive Intelligence at Toast, reveals four strategies that they are embracing to grow their businesses.

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COSI Vientiane Nam Phu to Open Soon

Hospitality Net

Centara Hotels & Resorts, Thailand’s leading hotel operator, proudly announces its latest venture, COSI Vientiane Nam Phu, marking the affordable lifestyle brand’s first foray into the overseas market after the resounding success of its preceding COSI properties. A modern hotel and connected city base in Vientiane, Laos, this landmark property is set to open its doors on 1st March 2024, welcoming travellers to explore the city’s vibrant life, heritage, and history.

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Optimizing Hotel Bookings: How to Solve Booking Inefficiencies

Revenue Hub

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Analytics play a pivotal role in identifying areas for improvement in your hotel distribution strategy, such

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Eric Danziger Announced Retirement as CEO of Braintree Group

Hospitality Net

After an illustrious career spanning over five decades in the hospitality industry, Eric Danziger, CEO of Braintree Group and Resolute Road Hospitality, has officially announced his retirement. Danziger’s contributions to the industry have been invaluable, and his leadership has played a significant role in shaping the success and growth of every organization he has been a part of throughout his career.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Where to Dine Like Taylor Swift and Travis Kelce in Las Vegas for Super Bowl Weekend

EATER

There’s a little game called the Super Bowl in Las Vegas on Sunday, February 11, but all anyone can talk about is America’s Couple

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FutureLog Expands International Business Development Team to Meet Growing Global Demand for Hospitality’s Most Trusted Procure-to-Pay Software

Hospitality Net

FutureLog, the leading provider of innovative cloud-based procure-to-pay solutions for the hospitality industry since 1999, is pleased to announce the expansion of its international business development team. This expansion comes in response to the emerging demand for FutureLog’s cutting-edge P2P software in the hospitality and gastronomy market. With over 2000 customers in 50 countries, FutureLog currently has 7 global offices and hosts a network of over 14000 suppliers representing 1.5 million

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A Mandu Hot Pot Recipe That’s a Spicy Take on Dipping Your Dinner

EATER

Haley Hunt Davis/Eater Sophina Uong’s spin on hot pot is packed with vegetables, tofu, shrimp, and pork-and-kimchi dumplings If you’re craving a communal dish that’s ideal for warding off cold weather but doesn’t involve melted cheese, hot pot has your number. This version comes from Sophina Uong, the chef and co-owner of Mister Mao , an ebullient self-described tropical roadhouse in New Orleans.

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Tambourine Celebrates HSMAI Adrian Award Recognition

Hospitality Net

Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is celebrating four Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.