Thu.Mar 09, 2023

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How to respond to negative reviews about my hotel

Hotel Owner

Nowadays online reviews sites such as Tripadvisor are commonly used by people who want to find out more about an accommodation before booking it straight away. For example, you can start your response with phrases such as “Thank you for sharing your feedback,” or “We are sorry to hear about your negative experience.”

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The evolution in leadership as the collection of data becomes stronger and more reliable

eHotelier

Leaders today will need a different mentality to those of the past as it will be more about understanding information, making sound judgements and freeing up talent.

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Nora Ephron’s ‘Heartburn,’ 40 Years In

EATER

. | Ron Galella/Ron Galella Collection via Getty Images Along with an infamous salad dressing recipe, Ephron’s thinly veiled novel gave us the blueprint for the modern food memoir In 1983, Nora Ephron published Heartburn , a roman à clef about the end of her marriage to the journalist Carl Bernstein.

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Updated EEOC Guidance Highlights ADA’s Impact on Employees with Hearing Disabilities

Workforce Bulletin

Know When and How to Inquire About Hearing Conditions Different rules apply to different stages of the hiring process. The Post-Offer Stage In the post-offer stage , an employer may ask questions about an applicant’s health, provided that all applicants for the same type of job are subject to the same questions.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant?

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Knowland: San Diego Led U.S. Meetings and Events Volume for February 2023

Lodging Magazine

Kristi White, chief product officer, Knowland, said, “Despite concerns about the technology sector—historically a […] The post Knowland: San Diego Led U.S. This data is a subset of Knowland’s pipeline generation platform designed to help hoteliers build and protect a hotel’s booking base.

Events 110
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Key considerations for hotel textile selection

Hotel Business

As the public increasingly demands accountability from corporations, misleading and unsubstantiated claims about green initiatives and products are becoming more commonplace, making it harder for people to tell fact from greenwashing. To learn more about Carnegie’s latest hospitality launch, visit carnegiefabrics.com/markets-hospitality.

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Cloud-Based Solutions: The Sky Is the Limit for Retail Success

Speaker: Ryan Bryers, SVP of Global Engineering

It's about unlocking unparalleled flexibility and driving business agility. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud! With technology giants like Google, AWS, and Azure leading the charge, the true value of the cloud extends far beyond cost savings.