Wed.Apr 19, 2023

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Virtual hotel front desk: what does it mean for your property?

eHotelier

In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.

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What to expect from Simon Rogan’s Michelin-star pop-up

Hospitality Magazine

Simon Rogan is globally recognised and celebrated for being a chef who creates dishes made with hyper-seasonal produce grown on neighbouring lands. Rogan has opened restaurants across London and Hong Kong during his career, but his most notable is L’Enclume in the UK. In 2022, the restaurant celebrated 20 years in business, with the anniversary coinciding with its third Michelin star — a long-term goal shared by Rogan and his team.

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Introducing The Pell, the First JdV by Hyatt Hotel in Rhode Island

eHotelier

Hyatt Hotels Corporation announced today the official opening of a vibrant new boutique hotel, The Pell, a part of the JdV by Hyatt brand. The property, which is managed by Highgate, is located on Rhode Island’s historic Aquidneck Island, minutes from Newport and with endless unique attractions and activities. Unveiling the completion of a nine-million-dollar renovation boasting a modern bohemian design, The Pell is a true reflection of the coastal neighborhood in which it resides.

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How to Make Sure Texts Reach Customers

Modern Restaurant Management

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. And rightfully so. Research from Gartner has found 90 percent of all people read texts within three minutes of receipt, and notes that short message service (SMS) boasts a 98 percent open rate. It’s no surprise that restaurants big and small are tapping into text messages to reach their customers.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Maestro PMS Deems ‘IACC Americas Knowledge Exchange 2023’ a Big Success

eHotelier

Strong attendance backed by an eagerness among attendees to network and learn is proof that group business and small meetings are back; As a ‘Diamond Sponsor’ Maestro speaks to the pros and cons of a holistic PMS with sales and catering software built-in

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Kimpton The Rowan Palm Springs appoints Richard Crespin as Executive Chef

eHotelier

Newly leading the distinguished dining concepts and the culinary team at Kimpton The Rowan Palm Springs is Executive Chef Richard Crespin. With his appointment, Crespin is responsible for overseeing culinary operations for the Michelin-recognized 4 Saints rooftop restaurant, the all-day dining concept Juniper Table, the poolside High Bar, banquets, catering, and in-room dining.

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Japan’s Nana’s Green Tea opens first Australian store

Hospitality Magazine

Japanese brand Nana’s Green Tea arrived in Sydney just over two months ago, choosing Chatswood’s Interchange as the location for its first Australian store. The matcha-centric tea house concept was founded in Tokyo before expanding outside Japan to 16 other locations. Nana’s green tea works with farmers to produce organic rice and Japanese tea which is used across the stores. “I think Japanese food culture is the foremost in the world in all its aspects, such as quality,

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Terranea Resort appoints Andrew Vaughan as Executive Chef

eHotelier

World-class Pacific oceanfront Terranea Resort announces the appointment of Andrew Vaughan as executive chef, overseeing all luxury culinary experiences from in-room dining and the resort’s eight exceptional dining venues to creating innovative menus for meetings, weddings and special events.

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Chadstone’s Social Quarter welcomes European-inspired eatery

Hospitality Magazine

The team from South Melbourne’s Half Acre is behind the all-day eatery Cityfields which is the latest addition to the growing leisure and dining precinct. Cityfields’ ground floor hosts public bar, restaurant, two alfresco dining spaces and private dining and event space The Long Room. Upstairs is set to open in May, but will host the terrace dining Room, bar, rooftop garden and private dining room boasting city skyline views.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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U.S. hotel pipeline shows confidence in business travel

eHotelier

Upper upscale hotels, the property types most associated with business travel, are well represented in the U.S. development pipeline. The volume of projects in the segment points to confidence in the future of business travel, according to STR.

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Southeast Asian eatery Paper Tiger joins Adelaide’s East End

Hospitality Magazine

Located on Rundle Street’s bustling East End, Paper Tiger is the strip’s latest eclectic restaurant addition. Benjamin Lew (Ex-Rockpool Bar & Grill and Madame Hanoi) is leading the kitchen to serve up a menu sending a nod to the cuisine of Vietnam, Indonesia, Thailand, Singapore and Malaysia. “The menu has taken me 18 years to create and it encapsulates my Malaysian upbringing, my experience working with Japanese cuisine, and my experience experimenting with vegan ingredients,

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KSL Resorts unveils New Sustainability Program

eHotelier

KSL Resorts announced today it has launched a new sustainability program – “On Purpose” – to be rolled out amongst its portfolio of 11 world class destination hotels and resorts, among them Camelback Resort (Pocono Mountains, PA); Vespera Resort on Pismo Beach, CA; Fairmont Grand Del Mar (San Diego, CA); Silverado Resort and Spa (Napa, CA); and Sheraton San Diego Hotel & Marina.

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METT Hotel & Beach Resort to debut in Marbella this July

Boutique Hotel News

Spain: Sunset Hospitality group (SHG) will open the five-star, luxury property METT Hotel & Beach Resort Marbella in Estepona, Spain on Monday 17 July 2023. The beachfront hotel will feature 249 rooms and suites, two restaurants and a bar, a swimming pool and a spa. All rooms have been designed to offer garden, sea or pool-facing views. The lifestyle pool rooms provide direct access to the Azure Beach Pool.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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FCS Spearheads 5th Philippine Hospitality Summit As Exclusive Platinum Sponsor

eHotelier

FCS, a leading provider of hospitality technology solutions, announced its sponsorship of The Philippine Hospitality Summit, taking place on April 27th & 28th, 2023 at the City of Dreams Manila.

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The Municipal Liverpool – MGallery to open next month

Boutique Hotel News

UK: Luxury hotel The Municipal Liverpool – MGallery is scheduled to open in May, housed in a Grade II-listed building on Dale Street. RBH Hospitality was recently appointed by Fragrance Group to manage the new hotel. It will feature 179 rooms, a restaurant, bar and spa. The guest rooms will offer a king or queen size bed along with stocked minibars and bathroom amenities from Culti.

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JW Marriott Goa debuts in India’s Coastal Paradise City

eHotelier

JW Marriott, part of Marriott Bonvoy’s global portfolio of 30 extraordinary hotel brands, made its debut in Goa, India today with the opening of JW Marriott Goa. Set in an unparalleled location along the golden Goan coastline and close to landmark attractions, historic forts, churches, and pristine beaches, JW Marriott Goa is the perfect getaway and an embodiment of the JW Marriott principle of mindfulness.

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Owner-First: Update on Wyndham’s Women Own the Room and Programs That Support Franchisees

Lodging Magazine

Speaking with LODGING at AAHOACON 2023, Wyndham Hotels & Resorts’ executive vice president and chief marketing officer, Lisa Checchio, provided an update on Wyndham’s initiative to support hotel ownership by women through its Women Own the Room program, which she said, fits in with Wyndham’s “owner-first philosophy.” She also described other ways Wyndham’s marketing team is supporting franchisees, including boosting labor retention by enabling guests, who may not be carrying cash, to t

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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STR: U.S. hotel pipeline shows confidence in business travel

Hotel Business

Upper-upscale hotels, the property types most associated with business travel, are well represented in the U.S. development pipeline. The volume of projects in the segment points to confidence in the future of business travel, according to STR. “Upper-upscale saw the slowest recovery, but a steady climb in performance and the business travel indicators have supported developer confidence in the segment,” said Isaac Collazo, VP, analytics, STR.

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Attribute-based shopping tech can modernise hotel bookings

Hotel Owner

The way travellers book accommodation is dramatically changing. For years, travellers have been confined to the rigid output of rate plans, which limits flexibility when trying to find a hotel room and extra services such as breakfast, parking, and Wi-Fi access to suit a guest’s needs. As choice and transparency have become more possible in other elements of consumers’ lives – whether it’s online shopping or banking – they expect the same experience when it comes to booking travel.

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Tambourine Video Production Wins Six Platinum Viddy Awards

Hospitality Net

Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is celebrating six Viddy Awards.

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The Crown Hotel opens The Crown Pub and Grill

Hotel Owner

The Crown London Hotel is set to launch The Crown Pub and Grill which will open its doors on 30 April 2023. The pub is a terracotta, Grade II listed-Victorian structure, which was first constructed by the architects Shoebridge and Rising in 1899. It acted as a coaching tavern, lying on a local route that accommodated carriages passing between London, Elstree, Watford, and St Albans.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Heads Up: Hot Springs, Arkansas, Is a Pizza Town

EATER

A half Sarah Meadows and half seasonal produce-topped pie from Deluca’s Pizzeria. | Courtney Smith/Eater Go for the nature and thermal waters, stay for the incredible pies This post originally appeared in the April 14, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now.

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Cwrt Bleddyn Hotel and Spa brought to market

Hotel Owner

The Cwrt Bleddyn Hotel and Spa has been brought to market under the instruction of Paul Cooper and Paul Appleton of Begbies Traynor, joint liquidators of Cwrt Bleddyn Hotel and Spa Limited. The former manor house originates from the 17th Century and has been developed into a full-service hotel and spa facility. The hotel has 46 bedrooms, restaurant, bar and function facilities.

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Marriott International Signs Another Milestone Agreement With Vinpearl in Vietnam

Hospitality Net

Marriott International, Inc. today announced that it has signed agreements with Vinpearl, Vietnam’s largest hospitality and leisure chain, for an additional seven hotels and resorts, comprising more than 2,500 rooms. These seven hotels add to the eight hotels announced in 2022, when Marriott first entered into agreements with Vinpearl. With today’s announcement, Vinpearl is expected to be Marriott’s largest owner in Vietnam with 15 hotels and resorts.

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UKH urges government to improve vacancy rate ahead of summer

Hotel Owner

UKHospitality is urging the government to take action and improve the vacancy rate for the sector as the latest ONS figures show 140,000 job vacancies. The trade body warns that months of no positive movement in vacancy levels endangers the summer season as venues are forced to reduce opening hours due to staff shortages. UKHospitality chief executive Kate Nicholls said that the summer season is not a time of optimism for the hospitality sector anymore, which is facing vacancies 48% higher tha

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.