Tue.Jun 20, 2023

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Insightful Solutions to Reservation No-Shows

Horizon Hospitality

If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.

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How to quench the thirst of the sober-curious: Raising the bar in hospitality with non-alcoholic innovations

eHotelier

An attractive offering of non-alcoholic beverages can have an exceptionally high ROI and represent a competitive advantage elevating your overall F&B program.

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

Marketing 203
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How to measure and improve Guest Satisfaction in Hotels

MEWS

Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings. That's why hotels are always looking for ways to surpass guest expectations. But is focusing on one-of-a-kind experiences and personalized services enough? There are ways to go above and beyond that can help hotels create a loyal customer base and gain a competitive advantage.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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HiJiffy raises €3.8M, aims to lead in the UK and expand to Germany

eHotelier

The successful funding round will enable HiJiffy to expand its team from 30 to more than 50 employees and launch a new product that promises to revolutionise the way hotels interact with their guests.

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More Trending

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New Hotel + Event Venues to open at Detroit’s Book Tower Development

eHotelier

Following the 7-year, nearly $400 million restoration of Book Tower, Detroit-based real estate developer, Bedrock, and nationally acclaimed hospitality company Method Co., today announced that ROOST Detroit will officially open and is now accepting reservations for guest stays, starting June 1. Method Co. and Bedrock additionally unveil Book Tower’s special events program, Anthology, an elevated hospitality experience spanning several beautiful event venues.

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Checking in with Bram Van Der Hoek, Sircle Collection

Boutique Hotel News

BoHoNews · Checking in with Bram Van Der Hoek, Sircle Collection The post Checking in with Bram Van Der Hoek, Sircle Collection appeared first on Boutique Hotel News.

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Radisson Hotel Group announces three new hotels in Nigeria

eHotelier

Radisson Hotel Group, one of the fastest growing international hotel companies and one of the largest hotel operators in Nigeria, continues its ambitious growth in the country with the signing of three new hotels. These new hotels include the highly anticipated debut of the bold and cutting-edge upscale lifestyle Radisson RED brand to the country and cemented the Group’s introduction in Abuja with two brands.

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Finding Joy in the Garden

EATER

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Holiday Inn Resort Kandooma Maldives and Maldivian leadership as Hussain Shahid promoted to Resort Manager

eHotelier

After 14 years of loyal service, which commenced as Director of Human Resources back in 2009, Mr Hussain Shahid (‘Shahid’) has developed a broad cross-section of skills in hotel management, resulting in his promotion from Executive Assistant Manager to Resort Manager of Holiday Inn Resort Kandooma Maldives, this month.

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Web Exclusive: Getting to know a hotel pastry chef

Hotel Business

Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.

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Zentis Osaka appoints Mikio Akiyama as new General Manager

eHotelier

As Japanese upscale-lifestyle hotel brand, Zentis, forays into the international market for the first time since pandemic restrictions put a damper on its July 2020 debut, seasoned hospitality professional Mikio Akiyama has stepped up as general manager of the brand’s inaugural property, Zentis Osaka.

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Five Best Practices to Increase Market Share and Gain Loyal Guests for Resorts

Lodging Magazine

Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Marriott International commits to hiring more than 3,000 refugees globally by 2026

eHotelier

Today, on World Refugee Day, Marriott International announced it has committed to hiring more than 1,500 refugees throughout its European region by 2026. This follows Marriott’s commitment to hiring over 1,500 refugees by 2025 in the United States. Marriott President and CEO Anthony Capuano announced Marriott’s hiring commitment during the Tent Partnership for Refugees European Business Summit this week.

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Hotel Paso del Norte: an El Paso jewel

Hotel Business

The West Texas city of El Paso is home to Hotel Paso del Norte, Autograph Collection, a 100-year-old property that was renovated and brought back to life in 2020. The building, which was added to the National Register of Historic Places in January 1979, is located less than a mile from the Mexican border and has a storied history of hosting U.S. presidents, celebrities and dignitaries from around the world.

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Batanes Islands in the Philippines joins The UNWTO Network of Sustainable Tourism Observatories

eHotelier

Led by the Batanes Tourism and Hospitality Monitoring Centre (BTHMC), in collaboration with the province and its local stakeholders, this observatory is committed to supporting the sustainable development of tourism based on evidence and a participatory approach. These commitments are instrumental in building a sustainable and resilient tourism sector that benefits the local people, the Ivatans, as well as visitors, while ensuring environmental and cultural conservation.

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Prominence Hospitality Group adds Courtyard by Marriott Albion 

Hotel Business

Prominence Hospitality Group , a real estate investment, development and hotel management company based in Chicago, has expanded its portfolio by adding the Courtyard by Marriott Albion. Owned by Albion College, the hotel is a core anchor in the redevelopment of the downtown area of Albion. It is the second Michigan hotel and fourth Marriott to join the Prominence portfolio.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Transform housekeeping training with our immersive learning course

eHotelier

Our online immersive learning course is designed exclusively for hotel housekeepers and managers, providing a 360° learning experience that combines best-practice videos, audio, and step-by-step guides on each element of cleaning and presenting a guestroom.

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Extending Stays: Hyatt Launches First Upper-Midscale Brand in the Americas

Lodging Magazine

In April, Hyatt joined the ranks of hotel companies expanding into the extended-stay space with the launch of its newest select-service brand, Hyatt Studios. LODGING caught up with Jim Chu, chief growth officer at Hyatt, to learn how the brand came to be and the types of guests Hyatt is aiming to attract. Chu said the company conceived Hyatt Studios after identifying a need among hotel developers and World of Hyatt loyalty members for a […] The post Extending Stays: Hyatt Launches First Up

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Sojern announces platform enhancements to AI-powered audiences

eHotelier

Sojern has leveraged its long-standing AI capabilities to provide expanded support for more than 10,000 travel marketers annually. Customers include hotels and resorts of all sizes, destinations, attractions and airlines.

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Marriott to hire 3,000+ refugees globally by 2026

Hotel Business

In honor of World Refugee Day, Marriott International has committed to hiring more than 1,500 refugees throughout its European region by 2026. This follows Marriott’s commitment to hire more than 1,500 refugees by 2025 in the U.S. “At Marriott International, we believe in being a force for good and making a positive and sustainable impact in the communities where we do business,” said Anthony Capuano, president/CEO.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Travelodge opens largest branded hotel in Ireland

Hotel Owner

Travelodge has officially opened its 11th hotel in Dublin city centre, its largest branded hotel in Ireland to date, under a franchise agreement with Tifco. Tifco has held a franchise agreement with Travelodge since 2016 and manages 11 Travelodge hotels across Ireland from Cork to Belfast. The new site represents a multi-million euro investment for Tifco and has created 100 new jobs.

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Alex Belden joins Crestline’s executive management team

Hotel Business

Crestline Hotels & Resorts has expanded its executive management team by appointing Alexander (Alex) J. Belden as VP, business development. He brings more than a decade of hospitality and institutional investment and acquisition experience to his new position. “As one of the largest and most respected hospitality management companies, Crestline offers hotel owners and investors a proven track record in generating exceptional performance,” said James Carroll, president/CEO, Crestline Hotels &

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Crown Estate markets Harte and Garter hotel for £13.25m

Hotel Owner

The Crown Estate has put the Harte and Garter Hotel and Spa in Windsor up for sale for offers in excess of £13.25m. The hotel hasmany original features across 79 en suite bedrooms, a spa and meeting rooms, including a ballroom that can accommodate up to 260 guests. It overlooks the iconic Windsor Castle, which attracts approximately 1.5 million visitors each year, and is located close to Windsor Great Park.

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Hotelogix partners with KIoT to deliver IoT-based solutions to hotels

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, has successfully integrated its Hotel PMS with KIoT, a full-stack IoT platform. This integration will enable hotels with IoT capabilities to offer keyless and contactless services to their guests, enhancing their overall experience.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.