Modern Restaurant Management

JUNE 23, 2023

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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Marketing Special Events Information Events 180

Boutique Hotel News

JUNE 23, 2023

US: Seasoned hotelier Jana Bissonnette is making her return to the Kennebunkport Resort Collection in Kennebunkport, Maine, in the role of general manager. In her role, she will be tasked with managing four of the collection’s luxury resorts, including Hidden Pond , Tides Beach Club , Cape Arundel Inn & Resort , and Goose Rocks Beach House.

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Lodging Magazine

JUNE 23, 2023

Coming up on its five-year anniversary, BWH Hotel Group’s boutique Aiden brand continues to gain momentum with 21 properties open and a robust development pipeline that is projected to at least double the portfolio within the next two years. In fact, there are roughly 50 Aiden hotels in various phases of development globally, according to Brad LeBlanc, SVP and chief development officer, BWH Hotel Group.

Magazine 111

Magazine 111

Hotel Owner

JUNE 23, 2023

Claridge’s has “gently” reopened the doors to its art deco-inspired restaurant on Davies Street, before it is due to fully open in September. The restaurant, which is now run by the hotel and was previously known as Claridge’s Restaurant for over 20 years, is headed by chef Colin Finn. Claridge’s Restaurant is open for breakfast, lunch and dinner with the menu overseen by Irish-born Finn who has previously worked at Inverlochy Castle, Davies and Brook and Sketch.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Hospitality Net

JUNE 23, 2023

IHG Hotels & Resorts, one of the world’s leading hospitality companies, today announces the signing of Holiday Inn Resort Pattaya in partnership with Destination Group, a leading hospitality and restaurant company in Thailand.

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Hospitality Net

JUNE 23, 2023

New data from SiteMinder, the world’s leading open hotel commerce platform, suggests Spain’s hotel sector could be facing a historic summer of bookings. Hotel booking volumes in Spain are currently 17 percent higher than at the beginning of summer 2019, when the country experienced its biggest year of tourism to date.SiteMinder’s data, which compares current booking volumes to those in previous years, places Spain as a European favourite, followed by Portugal, Italy and the UK.

Travel and Tourism 101

Travel and Tourism Book Reservations Accounting 101

Hotel Owner

JUNE 23, 2023

The Wiltshire-based Bishopstrow country house hotel has reopened following an “extensive refurbishment”. The hotel offers 34 individually-styled rooms which include panoramic views, roll top baths, and private outside spaces including a selection of hot tub suites. The hotel’s restaurant the Garden Grill has also reopened led by executive chef Philip Lewis.

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Hospitality Net

JUNE 23, 2023

This year we’ve all been talking about AI, Chat GPT, a cookie-less future (someday), and traveler insights. Social media has been a bit less buzzy than in times past. A potential ban on TikTok has been making headlines in the U.S., despite being the fastest-growing platform. Facebook still has the biggest user base and is the top social channel for advertisers.

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Marketing 98

Hotel Owner

JUNE 23, 2023

Flodigarry Hotel, which is described as “one of the most renowned hotels” on the Isle of Skye, has been brought to market for offers of over £3.5m. The Flodigarry Estate is a high-quality sleeping and dining destination. Since purchasing the property in 2013, current owners Paul and Bette Temming have rebuilt, renovated, and refurbished the entire estate.

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Marketing 105

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Guides: Lodging Magazine

JUNE 23, 2023

SAN DIEGO—Hilton San Diego Gaslamp Quarter is excited to announce the completion of its $22.5 million renovation project. The remodeled full-service hotel is for both business and leisure travelers and has a new restaurant concept, Wild Hare Bar Garden. Design firm waldrop+nichols studio created the property’s new aesthetic. The 286 guestrooms, lofts, and suites, are designed with new furnishings.

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Magazine 98

Hotel Owner

JUNE 23, 2023

The QHotels Collection has announced a new partnership with The Legends Tour which will see it host a number of exclusive events. Formerly known as the European Seniors Tour, presented by Staysure, the Legends Tour is the men’s professional golf tour for members aged 50 and older. The QHotels Collection’s new Q-Series, unique in its kind, will offer a route for senior players to qualify for the tour’s flagship event, the Staysure PGA Seniors Championship.

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Events Presentation 104

Hospitality Net

JUNE 23, 2023

Introduction: In today’s rapidly evolving digital landscape, businesses across various sectors are recognizing the importance of digitizing their operations to meet the changing demands of their customers. The hospitality industry is no exception. Embracing digital transformation has become crucial for hotels, resorts, and other hospitality establishments to enhance the customer experience and stay ahead in a highly competitive market.

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Article Marketing 94

Hotel Owner

JUNE 23, 2023

Can you tell us about your career leading up to The Other House? I’m the founder and chief executive of The Other House, as well as co-owner in a joint venture with Dutch pension fund APG. I’ve had quite a varied career up to now and certainly wouldn’t have anticipated doing what I’m doing now, if you asked my younger self. After graduating from university, I went into advertising.

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Marketing Pricing Definition Budgeting 104

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Travel Pulse Destinations

JUNE 23, 2023

Located in Cap Cana, a master development that’s an easy 20-minute drive south of the Punta Cana airport, the Margaritaville Island Reserve by Karisma Cap Cana opened in November 2021 and is an all-inclusive resort.

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Reservations 95

Hotel Owner

JUNE 23, 2023

The Summer Lodge Hotel and The Acorn Inn in Dorset have recently been brought to market for £7m on behalf of Red Carnation Hotels. The Summer Lodge Hotel is a multi-award winning five-star hotel in Evershot, Dorset, comprising 26 luxury en suite bedrooms, a three AA rosette restaurant, renowned whiskey bar, spa and wellness facilities, and gardens. The Acorn Inn is a traditional English country coaching inn dating from the 16th century, set in close proximity to the hotel.

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Marketing 103

Hospitality Net

JUNE 23, 2023

Metasearch engines like Google dominate the online travel market. Hotels need to optimize their strategy to remain competitive in this volatile, real time advertising space. While OTAs can sometimes seem like an unbeatable force, hotels can level the playing field by implementing a comprehensive metasearch strategy that allows them to attract potential guests and increase their profitability.

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Marketing 91

EATER

JUNE 23, 2023

Drag kings Papi Culo (left) and Twinka Masala (right) at the bar at Semi-Tropic. Bending genders and breaking hearts with the debonair drag kings of ¡REVANCHA! at Echo Park cocktail bar Semi-Tropic Welcome to Best Dressed , an Eater series where diners show and tell what they’re wearing out to eat, from the small details to the splashy pieces — and how they approached getting dressed for each spot’s specific scene.

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L&D Definition Events Presentation 92

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Net

JUNE 23, 2023

The BLLA Events Team sat down with Richard Valtr, Founder of Mews, and one of our facilitators from the 2023 Boutique Hotel Investment Conference on June 7-8.

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Events 98

Revenue Hub

JUNE 23, 2023

The hospitality and tourism industry has always come up with names to describe cohorts of travelers that share similar interests and behaviors. NB: This is an article by EHL Sometimes those names follow the famous generation categorization, such as Millennial travelers and Gen Z travelers, or have more tailored-made definitions. Subscribe to our weekly newsletter and stay up to date Silent travel and its impact In the last decade, the impact of the generalization of smartphone usage has created

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Travel and Tourism Budgeting Article Definition 87

Hospitality Net

JUNE 23, 2023

New data suggests that American tourists are increasingly exploring international destinations in 2023, contributing to a significant reshaping of the global travel map. Intriguing shifts in travel preferences are unfolding, with a marked increase in the desire for both traditional and fresh, unconventional destinations. Curious about these evolving trends and their potential impact on tourism?

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Travel and Tourism 83

Revenue Hub

JUNE 23, 2023

The uncertain economy, combined with the increased supply of vacation rental properties, not to mention more online travel aggregators (OTAs) and direct booking options, is creating more competition than ever among vacation rentals. NB: This is an article from TravelNet Solutions After two years of incredible demand and higher than average rates, the landscape is shifting just as travelers are becoming more cautious with their wallets and more discriminating about service and value.

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Pricing Bookkeeping Property Management Book 81

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

EATER

JUNE 23, 2023

In a milestone for the nascent industry, meat grown in a lab will soon land at restaurants in DC and San Francisco.

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Revenue Hub

JUNE 23, 2023

Summer travel is in full swing, and now is the time to implement effective strategies to help your hotel properties capture as many summer bookings as possible. NB: This is an article from TravelMedia Group When it comes to the best ways to do this, it all comes down to your digital presence and online marketing initiatives. This summer, the key areas to focus on are social media, online review response, and hotel reputation management.

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Book Guest Satisfaction Article Scheduling 81

Hospitality Net

JUNE 23, 2023

The hospitality industry has undergone a technological makeover in the last several years, as customers now desire contactless, high-tech experiences. To help hoteliers of all sizes deliver personalized guest experiences, maximize profitability, and encourage loyalty, the Oracle Hospitality Integration Platform (OHIP) continues to offer a record number of new integrations for OPERA Cloud Property Management System (PMS).

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Property Management 80

Revenue Hub

JUNE 23, 2023

Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Hotels can influence satisfaction levels by ensuring that every interaction with their brand is seamless: from the booking stage, during the stay and after check-out.

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Guest Satisfaction Concierge Article Book 79

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.