Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

5G enables guests to stream high-definition videos, music, and more without interruptions. Imagine your guests being able to watch their favorite shows or movies in crystal clear quality, right from their hotel room. Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

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Guest Services Customer Service Demo Book 130

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context.

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Guest Services Concierge Definition Customer Service 95

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? 😄 Now, you might not be a Star Wars fan, but you are definitely a fan of ‘Stars’ Yes, those five stars, some hollowed and some yellowed, that show up when anyone keys in your hotel's name in the browser.

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Blog Communication Definition Book 130

Les Roches

DECEMBER 28, 2023

” Overview Definition of hotel management and culinary arts Hotel management concerns itself primarily with running establishments where accommodation is offered, which is usually a hotel or a similar operation.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

eZee Absolute

NOVEMBER 16, 2022

Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. While kiosks handle all the major front desk functions, your staff gets a chance to enhance the guests’ experience by interacting and providing them with quick services.

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Front Desk Operations Guest Satisfaction Blog Book 52