NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. The boutique hotel’s 75 guest rooms and suites are equipped with elegant furniture, the ‘Sassy Bed’, smart connectivity, IPTV and wireless high-speed Internet access.

Book 82

Book Demo Pricing Guest Services 82

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 79

Housekeeping Communication Article Customer Service 79

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. The program should address the latest trends in guest service, technology, sustainability, and more. Certification Choose programs that offer certificates upon completion.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

MARCH 2, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

Communication 83

Communication Reservations Article Customer Service 83

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

InnQuest

MARCH 1, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

Communication 219

Communication Reservations Book Information 219

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Happier, motivated staff results in reduced turnover and better customer service. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? Great service is a mosaic made up of many interactions.

Training 59

Training Customer Service Communication Housekeeping 59

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

DECEMBER 21, 2022

It encompasses everything that makes sure guests feel welcome, such as: Greeting customers to ensure a good first impression and highlighting themselves as a good port of call if a client needs any help. Informing guests about hotel facilities such as restaurants, bars, laundry services, and more.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

DECEMBER 28, 2023

As you weigh up these two vibrant choices – one defined by welcoming visitors into carefully curated spaces, the other by enticing customers with tantalizing cuisine – which one do you choose? This comprehensive guide reveals the opportunities and advantages of each profession, helping you make a fully informed choice for a fulfilling future.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52