Restaurant Engine

AUGUST 9, 2023

Provide ongoing training, especially in customer service. Have employee events. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day. This is where your customer service training really shines.

Customer Service 52

Customer Service Training Special Events Marketing 52

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. An RMS is a pivotal tool that can significantly amplify a hotel’s financial success.

Pricing 65

Pricing Book Article Events 65

The Restaurant Times

MARCH 17, 2023

Vying for customers, then, has to be incredibly creative to stand out. Restaurant marketing strategies help restaurant owners increase sales and profits. The purpose of this strategy is to attract customers to your restaurant. This is a fantastic on-site marketing strategy. Read along!

Special Events 52

Special Events Events Information Marketing 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

Revenue Hub

APRIL 11, 2023

The optimal distribution mix for a hotel depends on the hotel’s target market, location, size, and unique selling points. Marketing systems collect information about guests, and the hotel PMS has all the information about the reservations, which reflects guest behavior.

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Book Information Reservations Catering 78

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event. Do you see yourself setting up your own business?

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

MBB Hospitality

APRIL 24, 2019

This is where restaurant promotions come in – they give you the unique power to reach your target market and keep them loyal to you. Thankfully, marketing a food business these days has become a tad easier due to social media. Result: Wider market reach to those who can’t afford regular Chili’s prices. The famed U.S.

Definition 40

Definition Special Events Marketing Pricing 40

MBB Hospitality

MARCH 27, 2019

There are plenty of small restaurants that thrive and do well in today’s market. You don’t need a large dining room and you won’t need as much equipment and inventory as you would with a full service restaurant. So if you are not an expert at marketing for example, what should you do? Reward your loyal customers.

Special Events 40

Special Events Events Budgeting Customer Service 40

Synergy Suite

OCTOBER 12, 2023

Gross profit margin measures the profitability of a restaurant’s core menu items after the cost of goods sold is considered, but operating profit goes further by accounting for costs like labor, rent, utilities, marketing, and other overhead expenses. Promote high-margin items through marketing and menu placement.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

Synergy Suite

NOVEMBER 2, 2023

Monitor overtime expenses and the use of additional labor resources during peak times or special events. Analyze wage rates and compare them to market averages. Adjust employee compensation as needed to remain competitive without sacrificing profitability. Invest in automation and technology solutions (e.g.,

Scheduling 52

Scheduling Training Information Cost Reduction 52