Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

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Guest Services Customer Service Demo Book 130

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context.

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Guest Services Concierge Definition Customer Service 95

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

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Customer Service Definition Communication Events 52

Les Roches

MARCH 16, 2023

Definition of a Luxury Travel Advisor Also known as a luxury travel consultant, a luxury travel advisor supports clients in planning bespoke holiday packages. The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget.

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Travel and Tourism Training Hospitality Management Catering 52

MBB Hospitality

APRIL 24, 2019

In fact, its ongoing promotion of 3 for $10 has earned them more customers who are definitely turning to loyal patrons. Take note of food-centric holidays and special events, and plan your promotions around them. Any kind of promotion will definitely make a dent on your revenue. Bring ‘Em Hell at Hell Pizza.

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Definition Special Events Marketing Pricing 40