Customer service still tops for restaurant staff

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

The brand has 15 units operating with another 10 under construction.

Detwiler and Omar spoke about modern customer service in today's restaurant industry. Omar said working as a franchisor, "you're not a joint employer, so you really can't tell your franchisees how to train their employees, or how to interact with folks. But what we do is we train our franchisees so that way they can train their employees."