Hotel Business
JULY 11, 2023
Travel marketing platform Sojern has acquired VenueLytics , an integrated guest experience platform serving independent hotels, resorts, chains and casinos. One of VenueLytics key customers is Grupo Posadas , the largest hotel company in Mexico with more than 180 resorts and hotels.
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.
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eZee Absolute
JANUARY 10, 2024
In the heart of the spiritual haven of Bodh Gaya, where people go to seek peace and solace, lies the exquisite Sambodhi Retreat Resort. miles from the revered Mahabodhi Temple, this resort is a perfect mix of modern comfort and old-time charm. Also, if you’ve got a furry companion, no need to worry – it’s a pet-friendly resort.
Hotel Business
APRIL 13, 2023
” Cuculic brought up guest expectations, adding, “As ADRs continue to increase, guest expectations change as well.” ” Limbert pointed out, “We were hyper-focused on guest satisfaction [before the pandemic], and we should still remain that way.”
Hotel Business
FEBRUARY 15, 2023
The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts. Richard Neville is chief technology officer at VITEC.
Les Roches
OCTOBER 30, 2023
The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.
SiteMinder
FEBRUARY 25, 2024
Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. Key brands include: Marriott Hotels & Resorts : The flagship brand of Marriott International, known for its service and innovation in the upscale segment.
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