Les Roches
JUNE 7, 2023
While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.
Les Roches
JULY 21, 2023
But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? Below, we share a few key techniques and capabilities the hospitality sector values. And how can you develop them?
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Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
Les Roches
JUNE 7, 2023
For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?
Les Roches
DECEMBER 30, 2023
Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.
Les Roches
AUGUST 10, 2023
Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.
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