Concierge Customer Service Definition Reservations 
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Les Roches
DECEMBER 30, 2023
By the end of this article, you will have a solid understanding of product/service differences and how these distinctions manifest themselves in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by establishing a shared understanding of the term ‘product’ in a business context.
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Modern Restaurant Management
NOVEMBER 11, 2019
But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. ” US Foods Scholars.
Xotels
NOVEMBER 23, 2023
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. For a comprehensive understanding of the definition of hospitality management , read our full article.
Xotels
NOVEMBER 23, 2023
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. For a comprehensive understanding of the definition of hospitality management , read our full article.
SiteMinder
OCTOBER 10, 2022
As we’ve already mentioned, the criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. 24-hour room service. Nightly turndown services. Laundry services.
SiteMinder
DECEMBER 7, 2023
Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. This is why watching video tutorials can be highly effective.
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