InnQuest

JUNE 8, 2023

Are you curious about the latest trends and impact of AI in the hospitality industry? Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

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InnQuest

OCTOBER 11, 2023

They provide a vast selection of travel options, ensuring you can customize your trip to perfection. Keep an eye out for their latest updates and innovations this year, as they strive to enhance your travel experience. What sets Airbnb apart is its focus on offering homes and local experiences.

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Revenue Hub

OCTOBER 2, 2023

According to statistics from Help Scout 75% of customers desire a consistent experience, regardless of how they engage with a company. According to statistics from Help Scout 75% of customers desire a consistent experience, regardless of how they engage with a company. Why is the post-stay phase important for hotels?

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Revenue Hub

OCTOBER 19, 2023

Leveraging customer data – collecting, analysing, and applying it – enables your hotel to tailor marketing efforts, effectively reaching your target audience and enhancing the guest experience. Gather Data About Your Customers Gathering information about your guests is a game-changer for any thriving hotel.

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InnQuest

SEPTEMBER 12, 2023

This intricate process encompasses a plethora of components that intertwine to create a symphony of hospitality. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. These components collectively form the foundation of hotel operations management.

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InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Their capacity to engage in natural, conversational interactions has rendered them indispensable for elevating the guest experience.

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Revenue Hub

OCTOBER 16, 2023

When hotels started implementing revenue management, the business shifted from hospitality to asset management. According to Peter Drucker, the purpose of business is to create a customer. You have to provide value for customers that they are willing to pay so much that you become successful and profitable.

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Modern Restaurant Management

NOVEMBER 22, 2021

Within the hospitality industry, there is universal agreement that restaurants have been through the ringer. Restaurants need all the help they can get today to entice guests, make them feel safe and comfortable, create a memorable experience and earn their repeat business. Referrals are just as important for restaurants as reviews.

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InnQuest

OCTOBER 31, 2022

In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. The 2022 Hotelier Technology Sentiment Report from the NYU Tisch Center of Hospitality found that by the end of this year, the adoption of on-property tech innovations by hotels was projected to go up by 50%.

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Boutique Hotel News

FEBRUARY 7, 2023

Worldwide: Hospitality software company Shiji Group has integrated with travel technology company Amadeus to form an AI-driven chatbot which connects customer research with booking. The results displayed on the Amadeus booking page are filtered by the guests details previously collected in the chat.

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Larry Mogelonsky

DECEMBER 18, 2023

As consultants who are often brought on by hotel owners to represent their interests as asset managers, one of the first tasks we undertake to familiarize ourselves with the brand or property is to peruse the reviews and other feedback data. The problem here is and has always been engagement rates.

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Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

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Revenue Hub

OCTOBER 26, 2023

In the ever-evolving landscape of the hospitality industry, independent hoteliers are facing a shift. This includes data obtained through interactions and transactions, such as customer purchases, website visits, and user behaviour. How Can Hoteliers Collect First-party Data?

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Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay. and boost ongoing profitability. What Is Hyper-Personalization?

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Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. This can not only lead to a weakened brand image, but also outright customer dissatisfaction. Modern day savvy shoppers nearly always have alternate options—and they know it.

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Revenue Hub

AUGUST 25, 2023

Marketing and advertising costs also tend to be lower when targeting loyal customers. Loyal customers tend to be your best brand advocates, leading to more bookings based on referrals. To better manage guest profiles, use your hospitality management system. Plus, you get the benefit of positive word-of-mouth marketing.

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InnQuest

NOVEMBER 24, 2022

In the competitive business that is hospitality, hotels must have their digital strategy on point in order to stand out, and a good Customer Relationship Management (CRM) system is one important aspect of that. A CRM system is a software solution designed for managing customer relationships across different communication channels.

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Modern Restaurant Management

JULY 30, 2021

In gathering more data on consumer behavior as it relates to this topic, restaurateurs and fast-food chains can develop a greater understanding of not only who the target consumer is and how their needs are changing, but also gain perspective on their individual experience with their establishment and identify areas of strength and opportunities.

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Social Hospitality

AUGUST 9, 2023

But first, let’s look at the benefits of using data for hospitality businesses in more detail. What Data Can Do For Hospitality Businesses Data can solve many challenges faced by hospitality businesses. Restaurant owners can collect data on how much food costs are and how they’ve shifted over time.

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Revenue Hub

DECEMBER 13, 2023

NB: This is an article from Smartpricing Subscribe to our weekly newsletter and stay up to date 1) Elevating Guest Experiences through Personalized Offerings In the hospitality sector, personalization is key. Customizing your offerings to meet the unique needs of your guests can significantly increase your revenue.

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STAAH

MARCH 19, 2024

In the competitive hospitality industry, securing direct bookings is vital for hotel success. They enable personalized experiences, data collection, and targeted marketing efforts. Therefore, developing effective strategies to boost direct bookings is paramount for long-term success in the hospitality industry.

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Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. Then, anytime a customer deals with the business, they’ll always have a positive experience.

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Revenue Hub

OCTOBER 23, 2023

NB: This is an article from Revinate And that explosion has created a new world of data-driven hospitality, where the convergence of hotel marketer data, analytics , and guest expectations for personalized communications and service are redefining the way hotels connect with their guests.

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InnQuest

APRIL 5, 2023

Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. What is Yield Management?

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Revenue Hub

MARCH 15, 2023

One of the main goals for professionals in the hospitality industry is to meet and exceed guest expectations. Subscribe to our weekly newsletter and stay up to date Although there is no easy path to achieving this goal, there are proven ways to identify guests’ expectations and deliver a superior experience. Other guests’ opinions.

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Hospitality Magazine

JUNE 26, 2023

“It’s also a space for community and for the sharing of collective skills.” We thought] it would allow us to gain experience, feed our desire to work with incredible people in the industry, and share tasty food and wine with guests.” The concept of pop-ups was becoming more common,” says Hayes O’Brien. “[We

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Revenue Hub

JUNE 5, 2023

Subscribe to our weekly newsletter and stay up to date For the hospitality industry, reviews are essential from the booking process to the post-stay survey. We believe that responding to guest reviews is what differentiates a hotel that is truly focused on its customers from an average one. Where should I stay?”

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InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

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Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry. However, delivering customer excellence is just as important, if not more so.

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Les Roches

JUNE 29, 2023

Can holograms and blockchain improve the luxury hotel guest experience? In the upmarket hotel lobbies of the future, will we see guests being greeted by holograms at reception who guide them through the lobby, seamlessly take payments and deliver an entirely personalized experience?

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SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training? Here’s what to keep in mind: 1.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

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Revenue Hub

APRIL 3, 2023

Align all roles toward the same goal Aligning a hotel’s marketing, sales, and revenue management toward the same goal is crucial for maximizing profit and delivering a consistent customer experience. Use the PMS as a B2C CRM to keep track of individual guests and their behavior.

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Hotelogix

OCTOBER 18, 2023

It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  Additionally, it provides your hotel staff with tools to efficiently manage these reservations, optimize room allocation, and enhance overall guest experiences.

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Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Almost more than any other sector, we’ve seen this in the restaurant and hospitality industry.

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Revenue Hub

MARCH 7, 2024

A Breakthrough in the Hospitality Industry With each passing moment, the shift towards data-driven strategies and commercial intelligence is becoming more evident. Hospitality World ) Hotels leveraging commercial intelligence have seen a 10% increase in occupancy rates.

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Synergy Suite

DECEMBER 7, 2023

Revenue per seat represents the average income generated for each occupied seat within a specified timeframe, offering a nuanced perspective on customer spending patterns and the effectiveness of pricing strategies. By strategically encouraging customers to spend more, you can boost your revenue without significantly increasing your expenses.

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