Catering Guest Services Reservations Special Events 
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
Les Roches
DECEMBER 30, 2023
Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.
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Revenue Hub
JUNE 27, 2023
Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Properties can offer a discount on spa services or special event tickets based on their history and interests.
Revenue Hub
AUGUST 22, 2023
Subscribe to our weekly newsletter and stay up to date Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.
Revenue Hub
OCTOBER 28, 2022
While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. Guests are far more likely to accept an offer or react to a notification if it is catered to their specific interests.
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